It has seamless integration with existing IT ecosystems.

It has an intuitive customizable dashboard with great reporting and analytic capabilities. Review collected by and hosted on G2.com.

The tool is a bit complex to set up for new users and can also be expensive for small organizations. Review collected by and hosted on G2.com.

Recent AI integration make it super friendly to use. New features like workspace and spark are the best in class. Review collected by and hosted on G2.com.

To be able to add more customisation in campaigns. Review collected by and hosted on G2.com.

The quick addition of newer features and fucntionality Review collected by and hosted on G2.com.

Less capability in the iOS Mobile spaces Review collected by and hosted on G2.com.

Being able to see what is going on in our environment without relying on our end users has been a life saver. Review collected by and hosted on G2.com.

Not knowing it existed before we got it! Review collected by and hosted on G2.com.

* Ability to understand what is happening on your devices (full or partial scope) or on a single device with an end-to-end perspective

* Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now

* Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm)

* integrated AI capabilities (Nexthink Assist) Review collected by and hosted on G2.com.

* sometimes the limit of 30 days of data is preventing from a comprehensive understanding of trends or events

* delegation model is limited (even if some improvement in the last releases)

* administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance) Review collected by and hosted on G2.com.

Nexthink is a transformative tool that empowers IT teams to move beyond traditional SLA metrics and embrace the Digital Employee Experience (DEX). It enables us to evaluate user experience in real time and take proactive action to improve it—without waiting for users to report issues.

This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles.

Nexthink helps IT become a strategic partner, not just a support function. It allows us to:

Detect and fix issues before they impact productivity.

Understand user sentiment and device health.

Deliver targeted communications and support.

Continuously improve the digital workplace.

In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt. Review collected by and hosted on G2.com.

Honestly, I don’t dislike anything about Nexthink. It’s a fantastic tool that has transformed how we approach IT support and employee experience.

If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve. Review collected by and hosted on G2.com.

Nexthink Infinity has completely transformed how we manage and monitor our digital workplace. The real-time visibility across devices, applications, and networks is unmatched. I especially appreciate the proactive issue detection—our team can now resolve problems before employees even notice them. The REST API support makes integration seamless, and the remote actions feature is a huge time-saver. Review collected by and hosted on G2.com.

The learning curve for Nexthink Query Language (NQL) was steeper than expected. It took some time and training to get our team fully comfortable with building custom dashboards and reports. Also, the pricing might be a hurdle for smaller organizations. Review collected by and hosted on G2.com.

The platform provides real-time visibility into performance and usage, allowing me to effectively monitor key metrics. Review collected by and hosted on G2.com.

The extension could be improved to handle operations more effectively during periods of high traffic. Review collected by and hosted on G2.com.

easy to obtain data from a computer in order to troubleshoot it Review collected by and hosted on G2.com.

the language used for query is not easy and data retention with the client is too short Review collected by and hosted on G2.com.

- Generates a lot of data & insights into IT / workplace performance

- Covers a wide range of topics that play a role in improving the employee experience

- An API allows for easy integration into other systems

- Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept Review collected by and hosted on G2.com.

- High initial effort for implementation (organizational, not technical), as some of the topics in Germany are subject to co-determination by the works council. Additionally, extensive data protection legal review, as some of the collected data is personal. Review collected by and hosted on G2.com.