My team is highly focused on the end user experience from a sentiment lens. I love the visibility that Nexthink brings to the end user experience. The increasing AI capabilities are adding value to the sentiment data as well. Review collected by and hosted on G2.com.

I find some of the OOB reporting capabilities lacking for end users who are not skilled in coding or running queries in Nexthink; as a "non-technical" user, I'd like the ability to adjust reporting filters on sentiment data, comments, etc. as needed. Review collected by and hosted on G2.com.

Nexthink has proven to be extremely valuable for our IT team, enabling us to effectively monitor and diagnose technology issues that employees encounter, as well as track productivity. This tool is both comprehensive and supportive, helping our team not only to prevent problems from arising over time but also to address them promptly as they occur. Review collected by and hosted on G2.com.

This service can be quite complex, with a steep learning curve before you can use it confidently. Additionally, it provides an overwhelming amount of data and information, which requires significant refinement before it becomes truly useful. On top of that, it is also a relatively expensive option. Review collected by and hosted on G2.com.

Deep insights, customizability, real-time Review collected by and hosted on G2.com.

Support for software development best practices (stage gating, code repositories, dev/test/prod environments) is lacking, limited RBAC options, little attention to in control / security & compliance topics Review collected by and hosted on G2.com.

It gives us insights into issues we have never had, while allowing us to proactively resolve problems. We are very excited to begin using Spark. Review collected by and hosted on G2.com.

There are frequent "we ran into an issue" screen that requires a refresh on certain screens - it is more of an annoyance than anything else. Review collected by and hosted on G2.com.

Remote actions and surveys are useful. Apart from that, it would be great if we could include our own custom remote actions in Nexthink and monitor productivity with a single click for CXOs. Review collected by and hosted on G2.com.

Collector installation takes time for normal, non-technical users, and it also has a dependency on the IT team. Review collected by and hosted on G2.com.

Nexthink’s ability to deliver real-time, comprehensive visibility into end-user experience and IT infrastructure is highly valuable. Its intuitive dashboard and robust analytics enable proactive problem resolution, significantly enhancing operational efficiency. We have utilized the tool on multiple occasions to improve our endpoint user experience, continuously leveraging its capabilities to optimize our environment. Furthermore, Nexthink has empowered us as system engineers to innovate and develop new solutions. By providing a solid foundation, it has enabled us to integrate our PowerShell skills with Nexthink’s platform, opening up possibilities that were previously unavailable.

The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform.

Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing. Review collected by and hosted on G2.com.

While Nexthink offers extensive features, its DEX Scoring Algerithm can sometime be overwhelming for some users to understand how the calculations are made, maybe having a simpler way to itemise all the items that contribute towards dex with the exact waighting for each item, it would allow us to target the problems and be more proactive. Review collected by and hosted on G2.com.

I like their support, they listen carefully to their customer complains Review collected by and hosted on G2.com.

They can add the serial number of the end user's device to the tracking algorithm (UID) Review collected by and hosted on G2.com.

It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the price. Review collected by and hosted on G2.com.

AI features are still not mature and the price need to be modified. Review collected by and hosted on G2.com.

Offering like AI Drive and Spark are some of things I like Review collected by and hosted on G2.com.

There is significant improvement made in the NQL by introducing AI but product support continues to be the lowest among all that needs improvement. Review collected by and hosted on G2.com.

I like the vastness of data that Nexthink provides. It helps us resolve real business problems by driving analytics and enabling informed decisions. The initial setup of Nexthink was easy, which is a bonus. Review collected by and hosted on G2.com.

dashboard builder could be more sophisticated Review collected by and hosted on G2.com.