I like that with Nexthink, I don't have to text users on Teams to run commands and share results because I can directly get the desired details I want. I appreciate getting real-time deep data of the hardware and software which is available through Nexthink. It saves a lot of time and effort because previously I needed to ask users to run commands in the command prompt, but now I can get lots of information by simply entering the user's email ID or their corporate ID. It helps maintain MTTR as well. Setting up Nexthink was very easy and fast, and it didn't take much of our time to set up or integrate. Review collected by and hosted on G2.com.

Till now whatever I use I find it very helpful but one feature I want Nexthink to have is the ability to change or modify setting in users systems directly from Nexthink. It will save our time as sometime when I have to change some Wi-Fi setting in users system lets say we have to change roaming aggressiveness from Medium to Medium-Low, if we get direct option from Nexthink, it will save our time Review collected by and hosted on G2.com.

I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the technology available to them. I like that Nexthink is continuing to evolve to meet the needs of our environment. New product offerings such as Spark and Flow provide even greater opportunities to streamline improvements for our employees. Spark's AI capabilities will enable our users to better understand the performance of their own systems and address most common issues without the need to call the Service Desk. Flow will allow us to further streamline the user experience by building repeatable automated solutions for fixing issues before they become a problem. Review collected by and hosted on G2.com.

I'd like to see improvements to the Campaigns. The formatting can be somewhat limiting. Would be great to be able to create more complex branching and also the ability to include better graphics. Improved logo size and quality as well as complex branching on questions. Dashboards are a bit basic. I would be great to have more creative control for visuals in the dashboards. Review collected by and hosted on G2.com.

I like Nexthink for its workspace, application metering, and workflow features, as they save both time and costs. It helps me understand how many users are on costly applications, allowing for informed decision-making. The proactive issue detection and resolution are also great time-savers. I find the platform to be noticeably more user-friendly compared to 1E Tachyon, and the initial setup was very easy since it's a SaaS application. Review collected by and hosted on G2.com.

Nexthink does not work well at the GPO level. I think we should improve Nexthink capability by integrating it at the AD GPO level so we can at least get policy names data which affects logon scores. Review collected by and hosted on G2.com.

Nexthink’s value comes from the data attributes it collects, the ability to apply fixes from the library to achieve immediate ROI, and how easy it is to set up and use quickly. The ability to ask questions using Workspace AI has also significantly reduced the need for dedicated data analyst support on my team. Review collected by and hosted on G2.com.

The main challenge is the à la carte licensing model, which can make it difficult to fully scale adoption and take advantage of the broader platform capabilities. Review collected by and hosted on G2.com.

Flow feature is very promising. Currently we are started the usage of these new module but the automation capabilities increases a lot. And looking forward to test Spark Review collected by and hosted on G2.com.

Some minor details in the old module, like more personalization of Campaign in term of layout. Another important upgrade should be the possibility to use public certification authorities for Remote Action sign off. Review collected by and hosted on G2.com.

The types of IT issues that can be automatically resolved without user intervention. The remote actions that are available to fix common employee issues. The simple way we can we implement self-service solutions for end users. Review collected by and hosted on G2.com.

The number of licenses that needs to be purchased for additional features Review collected by and hosted on G2.com.

What I like best about Nexthink is its utility for our 1st and 2nd line support teams. Nexthink is a tool used daily and it enables us to proactively monitor issues and reduce initial ticket numbers effectively. Additionally, it simplifies remote tasks, making them just a click away. The customer suppport is very reactive and quick, the team at Nexthink are very delightful to work with on integrating new tools and make it easy for us to use nexthink as a whole. Review collected by and hosted on G2.com.

I have not encountered any downsides with Nexthink, as it has consistently proven to be a positive tool for our team. Review collected by and hosted on G2.com.

I have started to use workflow and it’s a game changer. You can use the already invaluable data and start using proactive repair Review collected by and hosted on G2.com.

Documentation and sharing good ideas around Review collected by and hosted on G2.com.

Friendly and good support. They hear about their user voices and try to make the product as good as possible.

Easy to use UI and many Integrations to other leader products as well. If there is no integration, you can easily set it up your own.

Quiet fast at fetching information and pushing remediations. Review collected by and hosted on G2.com.

Very expansive but it is possible to regain the value, if you use the product right and if you make sure that you keep using it. The use cases of Nexthink are quiet endless. Review collected by and hosted on G2.com.

Real‑time visibility into employee experience, with actionable insights that let you proactively fix issues before users complain. Review collected by and hosted on G2.com.

It can be complex and expensive — setup and customization take time, licensing costs are high, and some actions still require skilled admins rather than being fully self‑service. Review collected by and hosted on G2.com.