A lot of details data and insights. Remote Action to fix issue or proactively avoid issue Review collected by and hosted on G2.com.

Interaction with end users can be improved such as allowing user to retrieve missed campaign or put in some robustness to detect that user is ready to receive campaign before show it (instead of failed due to user not there). Need more options to schedule remote action (such as allow schedule base on device's local time so that we can deal with world wide users) Review collected by and hosted on G2.com.

The community interaction and user idea implementation.

The holistic and modular product mechanisms allowing me to get what i want out of it Review collected by and hosted on G2.com.

some key products of Nexthink are locked behind a paywall Review collected by and hosted on G2.com.

Incredibly easy to use tool to manage digital user experience. Implementation for Infinity is extremely simple. Customer support is always quick to respond and resolve issues. It's a daily tool for the EUC team to get a hollistic view of the estate. Allows the service to perform complex troubleshooting at the click of a button. Review collected by and hosted on G2.com.

There's not much to dislike. The only downside since moving to Infinity is it seems to be that more features are being sold as paid add-ons. We could monitor applications as "Services) in the Finder but since moving to Infinity we now have to pay for Application Experience. Review collected by and hosted on G2.com.

The Nexthink Infinity platform makes reporting and visulizing data easy. The platform has a short learning curve which allows staff to be empowered to make assessments. The professional services, engineering and team at Nexthink have all been great to work with and are highly trained in their respective roles. Review collected by and hosted on G2.com.

NQL has its challenges and limitations. Remote actions can be finicky and require validation for success. Review collected by and hosted on G2.com.

Nexthink offers unprecedented visibility into our IT environment, allowing us to proactively address issues before they impact the end-user experience. Its real-time data analysis and insights significantly enhance our ability to optimize and improve the digital experience. Review collected by and hosted on G2.com.

While Nexthink provides numerous valuable insights, the transformation into an action plan can be somewhat complex Review collected by and hosted on G2.com.

The great capacity it brings for proactive and preventive IT support. Review collected by and hosted on G2.com.

The DEX Score has capacity to be improved. Review collected by and hosted on G2.com.

Nexthink does a great job showing us all of the vital information we need to see how devices are performing in the environment in great detail from OS level values to applications installed on the device. Our support teams use Nexthink every day as part of their troubleshooting.

The customer support is fast and efficient. Any issues are solved in a very short amount of time. Ahytime we have a question on how to set up a query or dashboard the response is quick and to the point. Review collected by and hosted on G2.com.

DEX scores can be challenging to set up. By that I mean the thresholds for good and bad performance levels. However once configured it works great. Review collected by and hosted on G2.com.

So many things I like about Nexthink, my top 5

Amplify - outstanding L1 tool with easy integration

Single Device View - excellent for device performance root cause

Engage - excellent for interacting with colleagues for proacrtive device fixes, surveying colleagues so effectively they don't fully realize they're being surveyed, and raising contextual awareness (aka did you know's)

Binary Insights / Diangnostics - excellent for product teams to compare binary performance inside of Amex and across Nexthink customer base

Alerts - much improved in the last few releases, takes a little work to setup but provides the most meaningful insights into top issues Review collected by and hosted on G2.com.

While Nexthink has a lot of ways to diagnose problem areas, sometimes being prescriptive isn't always clear.

The tool is vast, there's a learning curve because of the rich and varied feature set.

Migration to Infinity took a long time. Review collected by and hosted on G2.com.

Great connectivty to business tools and platforms like Teams, Azure and Service Now.

Clear organisation and presentation of data allowing for actionable insights.

Automated remote actions based on user behaviour and PC performance triggers. Review collected by and hosted on G2.com.

Specific query language only to this product vs using standard query language like SQL, makes progress slower in realsing value for advanced queries. Review collected by and hosted on G2.com.

We love the visibility Nexthink provides into our endpoints, applications, and user experience. This allows us to quickly identify and resolve issues. Real-time analytics, proactive monitoring, and alerting helps us take preemptive action to prevent disruptions. Actionable insights provide excellent starting points for reducing inefficiencies in the environment. The integration capability with ITSM solutions helps us bring Nexthink data and remediation actions right to our front-line support in ServiceNow. Review collected by and hosted on G2.com.

Learning NQL was a bit of a challenge, but now that I have good working knowledge of it, I understand its power in quickly accessing massive amounts of data. Review collected by and hosted on G2.com.