--- title: Nexthink Reviews meta\_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 394 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 394 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Nexthink Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [(35 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [(32 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [(22 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [(17 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [(12 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nexthink ##### 1. Ease of Use Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 2. Positive Experience Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 3. Insights Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [ See 35 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 4. Issue Detection Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [ See 32 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Amazing way of monitoring devices and remediating popular issues but really expensive" What do you like about Nexthink? It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Insights and Proactive Solutions for End User Experience" What do you like about Nexthink? Nexthink offers a thorough overview of the end user experience within our company, covering aspects such as network activity, device performance, appl ##### 5. Automation Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ### 5 Cons or Disadvantages of Nexthink ##### 1. Difficult Learning Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 2. Learning Curve Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 3. Complexity Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [ See 22 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Deana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deana M.") DM Deana M. Enterprise (\> 1000 emp.) 4.0/5 "Insightful User Sentiment Visualization Elevates Monitoring" What do you dislike about Nexthink? To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes i ##### 4. Expensive Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [ See 17 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation AH Andria H. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Powerful Analytics" What do you dislike about Nexthink? The tool is a bit complex to set up for new users and can also be expensive for small organizations. ##### 5. Steep Learning Curve Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [ See 12 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 1/21/2025 "Nexthink Infinity: A Game-Changer for IT Operations and User Experience" 5/5 What do you like best about Nexthink? - Clean and modern UI - Intuitive and quick navigation, fast database querying - Easily digetible visualizations - Well thought out ITSM integration - In-product documentation - Learning portal is comprehensive and helpful - Frequent development cycles, new features regularly released based on customer feedback Review collected by and hosted on G2.com. What do you dislike about Nexthink? - No user-side tray app - Cannot customize built-in dashboards (i.e. Collab X) Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Enables data-driven decisions for hardware right-sizing, software inventory, highlighting pain points on endpoints across the organization. Putting real-time contextual insights in the hands of our support teams. Customizable dashboards are helping teams across all IT verticals for various use cases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sriram M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sriram M.") SM Sriram M. Technical support Engineer (shared Resource) Small-Business (50 or fewer emp.) 12/22/2024 "Helpful insight tool" 5/5 What do you like best about Nexthink? connection between client devices, the NQLlanguage is new and the dashboard are easy to view and get information about the end device Review collected by and hosted on G2.com. What do you dislike about Nexthink? few time nql i dont get it. i prefer more than then ps script. easly coustomisalbe in ps script but i find little out off not full controll here Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? automation and prediting the cause before they appeare and make emloye exprence better that is what we do in our organisation Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Security and Investigations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Security and Investigations") AS Verified User in Security and Investigations Enterprise (\> 1000 emp.) 10/24/2024 "Nexthink Iwona Rimmer - Feedback" 5/5 What do you like best about Nexthink? Nexthink Infinity stands out as a comprehensive solution for organizations aiming to enhance their operations and digital employee experience. Having implemented this platform, we've observed several benefits that make it a valuable addition to our IT toolkit. I cant imagine not using it! One of the most impressive features of Nexthink Infinity is its ability to provide real-time visibility into our entire IT environment. This has drastically reduced the time it takes to identify and address issues, leading to more efficient problem resolution. Review collected by and hosted on G2.com. What do you dislike about Nexthink? There is a learning curve associated with using the platform effectively, which may require additional training for IT staff, can be expensive, especially for smaller organizations with limited budgets. The support could br improved Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Software deployments,Nexthink enhances IT support by providing real-time data and actionable insights, allowing for faster and more effective problem resolution. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Enterprise (\> 1000 emp.) 12/6/2024 "Nexthink is a fantastic product for those interested in user experience" 4/5 What do you like best about Nexthink? They provide visiblity into the environment that has traditionally been hidden and fill the gap between what the user is seeing and the infrastructure. The data is easy to interperate and the support is solid. Review collected by and hosted on G2.com. What do you dislike about Nexthink? I fear they have moved away from their core product and have become more horizontal than they need to, trying to be everything to everyone. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink addresses the challenge of understanding and managing the end-user experience across our organization. It provides visibility into our devices, applications, and networks from the uer's perspective enabling us to become proactive in so that met may detect, diagnose, and remediation issues before they become pervasive and impact productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Louis B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Louis B.") LB Louis B. Retail Application Support Engineer Enterprise (\> 1000 emp.) 8/20/2024 "Optimizing user experiences with Nexthink has been never been easier" 5/5 What do you like best about Nexthink? Nexthink is very straight forward and user-friendly, from day one you can start off with the amazing features provided out of the box. The initgration and impletenation were so simple to set up and complete, with nexthink supporting us through the process. Nexthink can tackle repetitive tasks that we do daily, to give back that time. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Nexthink doesn't have the capability to run infrastructe in the moment alerting, as there are local restraints or 15 minute minimum intervils. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink has allowed us to monitor application crashes that happened on alot of our devices, as a result of this we have been able to take this data and work on fixes for our devices to allow end users to have a seemless expeirence Review collected by and hosted on G2.com. Show More Response from Charlotte Arrowsmith of Nexthink [Editedit](https://www.g2.com/survey_responses/nexthink-review-10025126/official_response/edit) Hi Louis, I am thrilled to hear that Nexthink has been able to provide you with a straightforward and user-friendly experience, along with valuable out-of-the-box features. Appreciate your feedback and are glad to have been able to support you through the integration and implementation process. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) Current UserValidated ReviewerIncentivizedSource: Seller invite MD Manuel D. System Engineer Enterprise (\> 1000 emp.) 6/21/2024 "Client Support can be so easy..." 5/5 What do you like best about Nexthink? if you use nexthink! It is ease to use and we ask ourselves every week, how the h\*\*\* were we able to support the clients before we started using nexthink and there are so much more use cases beyond support. We implemented an M365 availabilty and performance monitoring. With this, we are able to see problems with M365 products before Microsoft can share an outage. This monitoring can be implented for every Service you want, in our case for Proxy Server, Software Deployment, etc. Our Helpdesk loves nexthink as well. We provided multiple Powershell Scripts (Remote Actions) to them and they use it every single day. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Some Investigations are a little bit tricky to create because the key matching in the database in the onprem solution ist not given. But it seems that this circumstance is no longer a problem with nexthink infinity Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? nexthink is saving time because we can troubleshoot nearly all problems appearing on our clients Review collected by and hosted on G2.com. Show More Response from Charlotte Arrowsmith of Nexthink [Editedit](https://www.g2.com/survey_responses/nexthink-review-9816755/official_response/edit) Hi Manuel, We're thrilled to hear that Nexthink has had such a positive impact on your support and monitoring capabilities. It's great to know that it has made such a difference for your team and that you're finding new use cases beyond support. Thank you for sharing the benefits you've experienced! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) Current UserValidated ReviewerSource: Seller invite AC Andy C. IT Service Management Manager Legal Services Enterprise (\> 1000 emp.) 1/14/2025 "Informative and useful" 4/5 What do you like best about Nexthink? The SAM functions will be the most useful for the team, once it is all set up and running. Review collected by and hosted on G2.com. What do you dislike about Nexthink? There is a lot of data to get through, so config and training is a must Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Being more proactive with our IT Support service Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Enterprise (\> 1000 emp.) 2/7/2025 "Nexthink is the best EUC Tool for Automation" 4.5/5 What do you like best about Nexthink? Nexthink is really wonderful tool for Automation, easy to use, easy to configure DEX, Support team available for support. Immediate support, documenation and certfication is up to date. Review collected by and hosted on G2.com. What do you dislike about Nexthink? No Handson Labs for practice like Complicated NQL Query and Integrations Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink is solving day to day IT issues by remediating using powershell scripts. Immediate attention grabing campaigns. new features like nexthink Assist and workflows are promising features for future. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") AF Verified User in Food Production Enterprise (\> 1000 emp.) 9/20/2024 "Warm and effective welcome into the Nexthink World" 3.5/5 What do you like best about Nexthink? Nexthink is a really powerfull tool, that needs to be used properly to get the most value out of it.It provides strong data collection and remediation / automation capabilities with visually appealing Dashboards. The integration or rather migration to Infinity, worked really smooth with. Easy to use for the ServiceDesk and other L2/L3 IT people. The frequency of use depends on the provided training and guidance (internally) as this can be overwheling at the beginning. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Some of the Remote Actions needs fine tuning or better testing at Nexthink side. Customer Support is generally good, but sometimes needs a push from our direct contact person. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink is helping in monitoring and remediating issues in the following area: - Application performance and license usage - Overall device sentiment - IT Support issues (automated regular issues) - Driver patch cycel Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RH Rebecca H. IT Senior Domain Architect - Collaboration Enterprise (\> 1000 emp.) 6/7/2024 "An amazing customer experience while learning more about our company's digital experience" 5/5 What do you like best about Nexthink? Nexthink is very dedicated to ensuring their customers have a good experience using their tool. Getting all of the insightful data that Nexthink provides is just the first step - it's their guidance on how to use that data and Nexthink Infinity's various features effectively that makes their tool such an asset. Review collected by and hosted on G2.com. What do you dislike about Nexthink? It offers so much that it can be overwhelming to decide where to focus. Learning their "NQL" query language was a bit daunting, but they are addressing that with the AI-powered Assist functionality. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink is providing us insight into who has local admin access on devices, drivers that are not performing well along with benchmark data about other driver versions that perform better, usage stats on software to determine appropriate licensing, performance of devices to help us evaluate whether we should replace a device that is out of warranty or realize some cost savings by prolong its use. Review collected by and hosted on G2.com. Show More Response from Charlotte Arrowsmith of Nexthink [Editedit](https://www.g2.com/survey_responses/nexthink-review-9764295/official_response/edit) Hi Rebecca, It's great to hear how Nexthink is benefiting you! We're glad to provide insight into local admin access, driver performance, software usage stats, and device performance to help you make informed decisions and realize cost savings. 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