--- title: Nexthink Reviews meta\_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 394 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 394 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Nexthink Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [(35 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [(32 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [(22 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [(17 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [(12 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nexthink ##### 1. Ease of Use Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 2. Positive Experience Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 3. Insights Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [ See 35 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 4. Issue Detection Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [ See 32 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Amazing way of monitoring devices and remediating popular issues but really expensive" What do you like about Nexthink? It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Insights and Proactive Solutions for End User Experience" What do you like about Nexthink? Nexthink offers a thorough overview of the end user experience within our company, covering aspects such as network activity, device performance, appl ##### 5. Automation Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ### 5 Cons or Disadvantages of Nexthink ##### 1. Difficult Learning Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 2. Learning Curve Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 3. Complexity Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [ See 22 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Deana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deana M.") DM Deana M. Enterprise (\> 1000 emp.) 4.0/5 "Insightful User Sentiment Visualization Elevates Monitoring" What do you dislike about Nexthink? To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes i ##### 4. Expensive Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [ See 17 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation AH Andria H. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Powerful Analytics" What do you dislike about Nexthink? The tool is a bit complex to set up for new users and can also be expensive for small organizations. ##### 5. Steep Learning Curve Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [ See 12 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Enterprise (\> 1000 emp.) 12/10/2024 "Nexthink has changed everything!" 5/5 What do you like best about Nexthink? The best think about Nexthink is its ability to find problems and do something about it. It is versatile and adaptable. The accelerate team is second to none and extraordinarily helpful. Ashlee and Asmita are world class!! Review collected by and hosted on G2.com. What do you dislike about Nexthink? The campaign system is pretty antiquated. It could stand to be re-developed and updated. You are unable to customize very much about it and for many it is the face of the Nexthink CoE team. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink is finding devices that are experiencing problems and helping us plan resolutions. It also helps us monitor our Device Experience score and lets us know how our devices are performing for our end users. Review collected by and hosted on G2.com. Show More 3/17/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 11/19/2024 "Nexthink Data - Power and Opportunity" 4.5/5 What do you like best about Nexthink? Nexthink provides valueable insight into a large data set of PC related telemetry, use and web based application which when properly mined and used, offer the opportunity to create quick effective solutions to solve PC related issues, insights into user activities, resource scoping and consumption and compliance. It is integratable into numerous systems and offer lots of possibilities to creatively problem solve and provide enterprise insight. From data gather, to automation, alerting, orchestration, and communication, Nexthink is second to none. Review collected by and hosted on G2.com. What do you dislike about Nexthink? The length of data retention is still a slight limitation of the product. Currently it provides 30 days and it would be of extreme benefit to expand this to at least 60 days. This allows more scoping and investigational work to be done to figure out when issues started and how they were potentially solved through updates, patchings or automations available. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Currently we have a vast array of self heal, on-demand, and API called automations that provide quick easy solutions to issues detected by nexthink, used by technicians to cut down time to resolve, and called through utterances through our chatbot. Additionally, we used Nexthink to monitor our environment for issues, help scope enterprise issues and guard the resources of our machines through constant agent monitor built into our change process and continouing state operations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SL Steve L. AVP Senior Engineer Enterprise (\> 1000 emp.) 11/22/2024 "Our Journey" 4.5/5 What do you like best about Nexthink? We have been on our journey goingon 1 year since this implimenation we have managed \> 95K endpoints (Windows, Mac, VDI), targeting them with over 47 remote actions, 70 Applications with performance measurements, 22 software packages tracked via software metering, and 5 published campaign. we have already seen measurable reduction of helpdesk tickets. Review collected by and hosted on G2.com. What do you dislike about Nexthink? One update I would like to see in the future is more scheduling options in the remote actions that include a maintnace window. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? One of our latest issues we have tackled was Teams versioning clean up in our environment, With nexthink we were able to have a more targeted approach vs. targeting the whole envoronment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sami G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sami G.") SG Sami G. IT Analyst Enterprise (\> 1000 emp.) 4/7/2025 "DEX to Ease the IT Support" 4/5 What do you like best about Nexthink? DEX, Remote Actions, Scores, End user Devices Ports and Network interaction with various 3rd party apps intune Review collected by and hosted on G2.com. What do you dislike about Nexthink? End user Devices Ports and Network information and the ports Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Different Dashboards to quickly analyse the end user device and troubleshoot at earliest Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Enterprise (\> 1000 emp.) 12/6/2024 "Invaluable insights and trend analysis" 4.5/5 What do you like best about Nexthink? Nexthink provides a comprehensive platform which enables you to monitor, analyse, optimisn.e and resolve operational issues. The platform allows you to collect real-time insights from without your organisation, make data-enabled decision making and provide a more seamless approach to your end-users. It allows you to streamline processes, enahance productivity and improve users satisfactio Review collected by and hosted on G2.com. What do you dislike about Nexthink? Learning the system can take time and some of the knowledge available is not granular enough. The NQL Data Model can be difficult to understand and implement. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? The real-time data analysis is enabling my organisation to make decision-lead operational choices. This has has been critical to a few projects and saved copious amouts of time. We are also using it for application lifecycle, understanding our estate and how device management is not what we thought it was. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite DA David A. Sr. Engineer Workplace Technology Enterprise (\> 1000 emp.) 12/18/2024 "Senior Engineer" 5/5 What do you like best about Nexthink? It helps in troubleshooting issues like networking and application crashes. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Not a dislike, but creating a NQL for a workflow or campaign targeting devices but it requires a user sid is not easy. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? It is solving issues where the end user is having issues booting up or running slow. I can see if it's a network issue or application crash. Also I am able to push out bios updates via a SCCM task sequence. This includes a workflow that will walk the user step by step. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nicolas B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolas B.") NB Nicolas B. Responsable Global Operations Center | Supervision | Observabilité | Helpdesk | NOC | Projet Enterprise (\> 1000 emp.) 12/12/2024 "Nexthink: excellent DEUM tool!" 4/5 What do you like best about Nexthink? All the primary features of Nexthink, around the DEUM. The tool fully meets this need. Simple to implement. Very good customer support/relationship once in RUN. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Not much. Except perhaps the fact that each product requires a separate license: certainly, this allows for cost optimization but it can also be frustrating to see options ultimately unavailable with the acquired licenses. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink does not directly solve problems but helps us daily to identify and better anticipate them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Verified User in Tobacco](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Tobacco") AT Verified User in Tobacco Enterprise (\> 1000 emp.) 10/25/2024 "the tool that every large company should have" 5/5 What do you like best about Nexthink? the most important thing for me with nexthink is that you can reach the online computers in seconds and query the information either from data model or by sending powershell script this saves a lot of time because you dont have to remote the computer to understand the problem also the other capabilities are used like dex score to understand the computers with problems alerts and diagnostics also , application , live dashboards etc. Review collected by and hosted on G2.com. What do you dislike about Nexthink? i dont dislike anything, the only thing ican say here is that it still needs improvement on NQL editor like commenting the lines etc or ability to create better charts for live dashboards etc Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? as i sad earliert we have a lot of scripts to find and troubleshoot devices and solve different problems alerts and diagnostics / dex are used the most to proactive searchinbg problems and after that solving them using remote actions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RS ROWTHUPILLAI ISMAIL S. Scholar Trainee Small-Business (50 or fewer emp.) 12/24/2024 Business partner of the seller or seller's competitor, not included in G2 scores. "DEX managing platform" 3.5/5 What do you like best about Nexthink? first is the user interface and interaction, visuval dashboards are good, connection with end device is better. there are many things to learn out of it. Review collected by and hosted on G2.com. What do you dislike about Nexthink? seacrhing particular things is difficult, itis difficult for a newbee to use the platform.price is ok if they give some offer, itegration is bit complex. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? main usecase i built out of this is like causal prediction which is kind of predicting the enduser metrics and solve problem based on the issue Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Dishank R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dishank R.") DR Dishank R. Senior Information Technology Associate Enterprise (\> 1000 emp.) 1/21/2025 "Nexthink Dashboard and Data collection" 4/5 What do you like best about Nexthink? Nexthink is great data collection tool. Nexthink remote actions have helped with troubleshooting issue for remote resoultions teams. Nexthink dashboard can provide vast data and we can pull data as per out requirements. Helps with pulling real time and historical data. Helpful in tracking applicaton performance real time and historical data Nexthink Intergartion with ITSM Review collected by and hosted on G2.com. What do you dislike about Nexthink? Nexthink Dashboard can be complex, with alot of data to be filtered First time setup can be complex Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Reducing time for wokring on Incidents for remote user's. Better data collection and data monitoring great intergration with ITSM Running campaign from nexthink, to get user prefence. Review collected by and hosted on G2.com. 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