--- title: Nexthink Reviews meta\_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 394 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 394 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Nexthink Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [(35 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [(32 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [(22 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [(17 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [(12 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nexthink ##### 1. Ease of Use Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 2. Positive Experience Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 3. Insights Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [ See 35 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 4. Issue Detection Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [ See 32 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Amazing way of monitoring devices and remediating popular issues but really expensive" What do you like about Nexthink? It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Insights and Proactive Solutions for End User Experience" What do you like about Nexthink? Nexthink offers a thorough overview of the end user experience within our company, covering aspects such as network activity, device performance, appl ##### 5. Automation Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ### 5 Cons or Disadvantages of Nexthink ##### 1. Difficult Learning Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 2. Learning Curve Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 3. Complexity Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [ See 22 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Deana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deana M.") DM Deana M. Enterprise (\> 1000 emp.) 4.0/5 "Insightful User Sentiment Visualization Elevates Monitoring" What do you dislike about Nexthink? To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes i ##### 4. Expensive Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [ See 17 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation AH Andria H. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Powerful Analytics" What do you dislike about Nexthink? The tool is a bit complex to set up for new users and can also be expensive for small organizations. ##### 5. Steep Learning Curve Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [ See 12 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation AH Andria H. Digital Marketing Manager Outsourcing/Offshoring Mid-Market (51-1000 emp.) 1/6/2026 "Seamless Integration and Powerful Analytics" 4.5/5 What do you like best about Nexthink? It has seamless integration with existing IT ecosystems. It has an intuitive customizable dashboard with great reporting and analytic capabilities. Review collected by and hosted on G2.com. What do you dislike about Nexthink? The tool is a bit complex to set up for new users and can also be expensive for small organizations. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? This tool provides real-time visibility on employees devices so we are able to monitor their networks, apps and endpoints thus helping us maintain a well streamline workflow as we never experience downtime. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ishan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ishan S.") IS Ishan S. Senior specialist Enterprise (\> 1000 emp.) 5/22/2024 "Best technology for DEX experience" 5/5 What do you like best about Nexthink? Recent AI integration make it super friendly to use. New features like workspace and spark are the best in class. Review collected by and hosted on G2.com. What do you dislike about Nexthink? To be able to add more customisation in campaigns. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Improved employee digital experience, saves a huge cost in hardware refresh, software license optimization. Review collected by and hosted on G2.com. Show More Response from Charlotte Arrowsmith of Nexthink [Editedit](https://www.g2.com/survey_responses/nexthink-review-9684956/official_response/edit) Hi Ishan, Thank you for your positive feedback! We're thrilled to be a pioneer in our field and to hear that you have had a great experience with Nexthink. Thank you for sharing the your experience! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) 5/14/2026 Validated ReviewerIncentivizedSource: Organic GD Greg D. EUC & Digital Experience Enterprise (\> 1000 emp.) 4/13/2026 "Rapid Feature Updates and New Functionality" 5/5 What do you like best about Nexthink? The quick addition of newer features and fucntionality Review collected by and hosted on G2.com. What do you dislike about Nexthink? Less capability in the iOS Mobile spaces Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? DEX Ops, AI Enablement Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 3/5/2024 "Nexthink Success" 5/5 What do you like best about Nexthink? Being able to see what is going on in our environment without relying on our end users has been a life saver. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Not knowing it existed before we got it! Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Alowing us to get a clear picture of our end user experience and cut through all the reports from our vendors. Review collected by and hosted on G2.com. Show More Response from Charlotte Arrowsmith of Nexthink [Editedit](https://www.g2.com/survey_responses/nexthink-review-9382972/official_response/edit) Thank you for sharing your feedback. So pleased Nexthink is improving the employee experience at your organisation and allowing you to cut through all the vendor reports! - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) 4/15/2026 Current UserValidated ReviewerSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Enterprise (\> 1000 emp.) 9/25/2025 "Improve you employee experience and ensure to understand evolutions in an ever changing world" 4.5/5 What do you like best about Nexthink? \* Ability to understand what is happening on your devices (full or partial scope) or on a single device with an end-to-end perspective \* Means to accelerate diagnosis and facilitate the resolution for support teams (Amplify) directly from Service Now \* Dynamic view to better understand situations (e.g. degradation when working from home or in the office) and performance evolution (MS Teams was working very well this morning but the situation has changed since 3pm) \* integrated AI capabilities (Nexthink Assist) Review collected by and hosted on G2.com. What do you dislike about Nexthink? \* sometimes the limit of 30 days of data is preventing from a comprehensive understanding of trends or events \* delegation model is limited (even if some improvement in the last releases) \* administration tasks sometimes heavy (too many clics needed to cover a change in all profiles for instance) Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? \* DEX monitoring over time \* Performance vs age of the device, contributing to extend the lifetime of devices (Digital Sustainability stakes) \* Quality of Service (QoS), in a world of frequent changes not always possible to master (e.g. Evergreen updates from Microsoft) \* Better qualification/diagnosis in case of Major incident (single scope or all scopes, Home/Office, a given version of Windows or all versions,...) \* Ability to split causes btw Device / Connectivity, Application Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jose María P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose María P.") JP Jose María P. Tecnical Support Analyst - End user Support Enterprise (\> 1000 emp.) 9/23/2025 "Game Changer for IT the Future is Now" 5/5 What do you like best about Nexthink? Nexthink is a transformative tool that empowers IT teams to move beyond traditional SLA metrics and embrace the Digital Employee Experience (DEX). It enables us to evaluate user experience in real time and take proactive action to improve it—without waiting for users to report issues. This shift from reactive to proactive IT means we can silently resolve problems in the background, only reaching out when necessary, and always with a focus on user care. In my experience, this approach resonates deeply with employees—especially those who “suffer in silence” due to busy schedules. Seeing IT take initiative to improve their experience often brings genuine appreciation and even smiles. Nexthink helps IT become a strategic partner, not just a support function. It allows us to: Detect and fix issues before they impact productivity. Understand user sentiment and device health. Deliver targeted communications and support. Continuously improve the digital workplace. In short, Nexthink is not just a tool—it’s a mindset shift. It shows that we care, and that IT is here to enhance, not interrupt. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Honestly, I don’t dislike anything about Nexthink. It’s a fantastic tool that has transformed how we approach IT support and employee experience. If I had to mention one thing, it would be the NQL (Nexthink Query Language). While it makes the platform powerful and unique, it can be challenging to master, especially for new users. With time and practice, it becomes manageable—but it does require a learning curve. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink enables us to shift from a reactive IT model to a proactive and experience-driven approach. It helps us detect and resolve issues before they impact productivity, improving both employee satisfaction and operational efficiency. Through its automation capabilities and real-time insights, we can identify global patterns and understand which issues truly affect users and devices. This allows us to allocate resources more effectively and focus on what really matters—delivering a seamless digital experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Defense & Space](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Defense & Space") AD Verified User in Defense & Space Enterprise (\> 1000 emp.) 9/18/2025 "Powerful Tool for Improving Employee IT Experience" 4.5/5 What do you like best about Nexthink? Nexthink Infinity has completely transformed how we manage and monitor our digital workplace. The real-time visibility across devices, applications, and networks is unmatched. I especially appreciate the proactive issue detection—our team can now resolve problems before employees even notice them. The REST API support makes integration seamless, and the remote actions feature is a huge time-saver. Review collected by and hosted on G2.com. What do you dislike about Nexthink? The learning curve for Nexthink Query Language (NQL) was steeper than expected. It took some time and training to get our team fully comfortable with building custom dashboards and reports. Also, the pricing might be a hurdle for smaller organizations. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? We're using Nexthink primarily to streamline endpoint visibility and improve IT operations through custom dashboards, targeted campaigns, and automation scripts. The dashboards help us monitor device health, software compliance, and performance metrics in real time, making it easier to spot trends and anomalies. Campaigns have been effective for communicating with users directly—whether it's gathering feedback on a new rollout or guiding them through self-remediation steps. Custom scripts have allowed us to automate repetitive tasks and enforce policies across the environment, saving time and reducing manual effort Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Mohammed R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammed R.") MR Mohammed R. Product Delivery Lead Enterprise (\> 1000 emp.) 1/13/2026 "Real-Time Insights Make Monitoring Effortless" 4.5/5 What do you like best about Nexthink? The platform provides real-time visibility into performance and usage, allowing me to effectively monitor key metrics. Review collected by and hosted on G2.com. What do you dislike about Nexthink? The extension could be improved to handle operations more effectively during periods of high traffic. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? The platform allows for proactive issue detection, automation, metric monitoring, and performance tracking. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerIncentivizedSource: G2 invite SH Steeve H. ICT system engineer Enterprise (\> 1000 emp.) 11/27/2025 "Effortless Data Access for Quick Troubleshooting" 4/5 What do you like best about Nexthink? easy to obtain data from a computer in order to troubleshoot it Review collected by and hosted on G2.com. What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? help to prevent some major incident and troubleshoot easily computers Review collected by and hosted on G2.com. Show More 1/13/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Chemicals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Chemicals") EC Verified User in Chemicals Enterprise (\> 1000 emp.) 9/29/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Flexible and powerful DEX tool" 4.5/5 What do you like best about Nexthink? - Generates a lot of data & insights into IT / workplace performance - Covers a wide range of topics that play a role in improving the employee experience - An API allows for easy integration into other systems - Functions and data can be well and detailedly tailored to the respective user needs through a rights and role concept Review collected by and hosted on G2.com. What do you dislike about Nexthink? - High initial effort for implementation (organizational, not technical), as some of the topics in Germany are subject to co-determination by the works council. Additionally, extensive data protection legal review, as some of the collected data is personal. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? We want to identify measures to improve efficiency and measure their implementation. This can be in the area of returning unused licenses, improving the hardware lifecycle, or reducing ServiceDesk efforts. Review collected by and hosted on G2.com. 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