--- title: Nexthink Reviews meta\_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 394 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 394 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Nexthink Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [(35 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [(32 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [(22 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [(17 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [(12 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nexthink ##### 1. Ease of Use Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 2. Positive Experience Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 3. Insights Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [ See 35 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 4. Issue Detection Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [ See 32 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Amazing way of monitoring devices and remediating popular issues but really expensive" What do you like about Nexthink? It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Insights and Proactive Solutions for End User Experience" What do you like about Nexthink? Nexthink offers a thorough overview of the end user experience within our company, covering aspects such as network activity, device performance, appl ##### 5. Automation Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ### 5 Cons or Disadvantages of Nexthink ##### 1. Difficult Learning Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 2. Learning Curve Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 3. Complexity Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [ See 22 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Deana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deana M.") DM Deana M. Enterprise (\> 1000 emp.) 4.0/5 "Insightful User Sentiment Visualization Elevates Monitoring" What do you dislike about Nexthink? To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes i ##### 4. Expensive Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [ See 17 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation AH Andria H. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Powerful Analytics" What do you dislike about Nexthink? The tool is a bit complex to set up for new users and can also be expensive for small organizations. ##### 5. Steep Learning Curve Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [ See 12 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 11/30/2025 "Exceptional End-User Insights and Growing AI Value" 5/5 What do you like best about Nexthink? My team is highly focused on the end user experience from a sentiment lens. I love the visibility that Nexthink brings to the end user experience. The increasing AI capabilities are adding value to the sentiment data as well. Review collected by and hosted on G2.com. What do you dislike about Nexthink? I find some of the OOB reporting capabilities lacking for end users who are not skilled in coding or running queries in Nexthink; as a "non-technical" user, I'd like the ability to adjust reporting filters on sentiment data, comments, etc. as needed. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink allows my organization to get a view into our end users experience with technology, not just through the lens of performance of the technology but also (and I think just as importantly) through the lens of their sentiment about the technology provided to them. This allows us to understand pain points and sets us up to look for strategic opportunities to solve for end user experience, vs. being reactive to issues that arise in the environment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Mid-Market (51-1000 emp.) 1/6/2026 "Comprehensive Monitoring, But Employee Experience Needs Improvement" 2/5 What do you like best about Nexthink? Nexthink has proven to be extremely valuable for our IT team, enabling us to effectively monitor and diagnose technology issues that employees encounter, as well as track productivity. This tool is both comprehensive and supportive, helping our team not only to prevent problems from arising over time but also to address them promptly as they occur. Review collected by and hosted on G2.com. What do you dislike about Nexthink? This service can be quite complex, with a steep learning curve before you can use it confidently. Additionally, it provides an overwhelming amount of data and information, which requires significant refinement before it becomes truly useful. On top of that, it is also a relatively expensive option. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink has been instrumental in providing thorough oversight of employees from a technology perspective, as well as in managing IT infrastructure in a highly comprehensive and sophisticated manner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Casper v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Casper v.") CV Casper v. Business Coach Enterprise (\> 1000 emp.) 4/22/2026 "Deep Insights, Real-Time Data, and Highly Customizable" 4.5/5 What do you like best about Nexthink? Deep insights, customizability, real-time Review collected by and hosted on G2.com. What do you dislike about Nexthink? Support for software development best practices (stage gating, code repositories, dev/test/prod environments) is lacking, limited RBAC options, little attention to in control / security & compliance topics Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Keeping users in the flow of work, saving lost hours Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Enterprise (\> 1000 emp.) 4/13/2026 "Nexthink is a fantastic product - highly recommend" 5/5 What do you like best about Nexthink? It gives us insights into issues we have never had, while allowing us to proactively resolve problems. We are very excited to begin using Spark. Review collected by and hosted on G2.com. What do you dislike about Nexthink? There are frequent "we ran into an issue" screen that requires a refresh on certain screens - it is more of an annoyance than anything else. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? We are getting insights into device performance that we've never had (full hard drives, system crashes) that allow us to reach out to the users first, before they open a ticket. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite GR Gowtham R. Project engineer Mid-Market (51-1000 emp.) 4/8/2026 "Eliminating Reactive IT: A Proactive Nexthink Approach" 4.5/5 What do you like best about Nexthink? Remote actions and surveys are useful. Apart from that, it would be great if we could include our own custom remote actions in Nexthink and monitor productivity with a single click for CXOs. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Collector installation takes time for normal, non-technical users, and it also has a dependency on the IT team. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? It solves the problem before I even arrive, removing the need for manual ticketing and then the resolution. I’m a fan of the proactive approach. Review collected by and hosted on G2.com. Show More 4/24/2026 Validated ReviewerIncentivizedSource: G2 invite AK Al Majed K. Senior Specialist - Systems Engineering Information Technology and Services Enterprise (\> 1000 emp.) 8/28/2025 "My Experience with Nexthink: Insights and Impressions" 5/5 What do you like best about Nexthink? Nexthink’s ability to deliver real-time, comprehensive visibility into end-user experience and IT infrastructure is highly valuable. Its intuitive dashboard and robust analytics enable proactive problem resolution, significantly enhancing operational efficiency. We have utilized the tool on multiple occasions to improve our endpoint user experience, continuously leveraging its capabilities to optimize our environment. Furthermore, Nexthink has empowered us as system engineers to innovate and develop new solutions. By providing a solid foundation, it has enabled us to integrate our PowerShell skills with Nexthink’s platform, opening up possibilities that were previously unavailable. The customer support team is exceptional—always responsive and proactive. They keep us informed about new technologies and actively incorporate our feedback to improve the platform. Additionally, we participate in weekly Nexthink technical calls with the support team, where we discuss various implementation strategies and use cases, fostering ongoing collaboration and knowledge sharing. Review collected by and hosted on G2.com. What do you dislike about Nexthink? While Nexthink offers extensive features, its DEX Scoring Algerithm can sometime be overwhelming for some users to understand how the calculations are made, maybe having a simpler way to itemise all the items that contribute towards dex with the exact waighting for each item, it would allow us to target the problems and be more proactive. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink has been instrumental in addressing several critical IT challenges, providing tangible benefits to our operations: We were the first to implement a driver update solution utilizing remote actions combined with campaigns to update BIOS firmware. Since its deployment, this initiative has successfully updated over 1 million drivers, significantly improving device stability and security. We continuously monitor BitLocker encryption status and remediate unencrypted devices, ensuring data security and compliance across our environment. We developed a PC performance remote action that enables us to proactively identify and resolve issues related to dirty fans and overheating, reducing downtime and enhancing user experience. We identified and resolved WMI-related issues by deploying targeted scripts, improving system reliability and performance. We designed and deployed a script via Nexthink to identify devices with outdated drive mappings and automatically update them with the latest configurations. Additionally, we created a script to perform disk cleanup on endpoints, which has successfully cleared approximately 60TB of unnecessary data, freeing up valuable storage resources. These solutions demonstrate how Nexthink empowers us to proactively manage and optimize our IT environment, leading to increased efficiency, security, and user satisfaction. Review collected by and hosted on G2.com. Show More 9/8/2025 Current UserValidated ReviewerSource: Organic SH Sharif H. ITSM Manager Enterprise (\> 1000 emp.) 6/15/2023 "Asset Management" 3.5/5 What do you like best about Nexthink? I like their support, they listen carefully to their customer complains Review collected by and hosted on G2.com. What do you dislike about Nexthink? They can add the serial number of the end user's device to the tracking algorithm (UID) Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? It helps in asset tracking and enhancing user experience and also supports saving IT budgets Review collected by and hosted on G2.com. Show More 4/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") AA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 8/16/2023 "Amazing way of monitoring devices and remediating popular issues but really expensive" 3.5/5 What do you like best about Nexthink? It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the price. Review collected by and hosted on G2.com. What do you dislike about Nexthink? AI features are still not mature and the price need to be modified. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Helping us remediating current and popular issues that can be fixed remotely. Also, creating self-healing actions to prevent issues from happening. Review collected by and hosted on G2.com. Show More Response from Charlotte Arrowsmith of Nexthink [Editedit](https://www.g2.com/survey_responses/nexthink-review-8483895/official_response/edit) Thank you for sharing your wonderful review! It's fantastic to hear that Nexthink is helping you with remote solutions and self-healing. If you'd ever like to share more feedback about your Nexthink experience, I'd love to connect. Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) 5/11/2026 Current UserValidated ReviewerIncentivizedSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/30/2023 "The best DEX management tool for workstations" 4/5 What do you like best about Nexthink? Offering like AI Drive and Spark are some of things I like Review collected by and hosted on G2.com. What do you dislike about Nexthink? There is significant improvement made in the NQL by introducing AI but product support continues to be the lowest among all that needs improvement. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Primarily challenges that the tool help us with is Digital Experience Management, Workstation Compliance and business application performance monitoring. Additionally, gives a clear view to the proactive items to focus on with automation Review collected by and hosted on G2.com. Show More 4/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Nikolay Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikolay Z.") NZ Nikolay Z. IT Manager Enterprise (\> 1000 emp.) 3/4/2024 "Empowers IT with Robust Analytics and Easy Setup" 5/5 What do you like best about Nexthink? I like the vastness of data that Nexthink provides. It helps us resolve real business problems by driving analytics and enabling informed decisions. The initial setup of Nexthink was easy, which is a bonus. Review collected by and hosted on G2.com. What do you dislike about Nexthink? dashboard builder could be more sophisticated Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? I use Nexthink to transform IT support services, reclaim software licenses, and analyze device performance, improving our communication response rate. Review collected by and hosted on G2.com. Show More Response from Charlotte Arrowsmith of Nexthink [Editedit](https://www.g2.com/survey_responses/nexthink-review-9378076/official_response/edit) Hi Nikolay, thank you for sharing your feedback. It's wonderful to hear Nexthink is improving your digital employee experience. I am so happy to hear you are enjoying the ease of use of Nexthink too. 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