--- title: Nexthink Reviews meta\_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 394 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 394 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Nexthink Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [(35 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [(32 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [(22 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [(17 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [(12 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nexthink ##### 1. Ease of Use Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 2. Positive Experience Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 3. Insights Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [ See 35 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 4. Issue Detection Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [ See 32 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Amazing way of monitoring devices and remediating popular issues but really expensive" What do you like about Nexthink? It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Insights and Proactive Solutions for End User Experience" What do you like about Nexthink? Nexthink offers a thorough overview of the end user experience within our company, covering aspects such as network activity, device performance, appl ##### 5. Automation Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ### 5 Cons or Disadvantages of Nexthink ##### 1. Difficult Learning Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 2. Learning Curve Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 3. Complexity Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [ See 22 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Deana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deana M.") DM Deana M. Enterprise (\> 1000 emp.) 4.0/5 "Insightful User Sentiment Visualization Elevates Monitoring" What do you dislike about Nexthink? To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes i ##### 4. Expensive Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [ See 17 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation AH Andria H. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Powerful Analytics" What do you dislike about Nexthink? The tool is a bit complex to set up for new users and can also be expensive for small organizations. ##### 5. Steep Learning Curve Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [ See 12 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ![Divyanshu V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyanshu V.") DV Divyanshu V. Software Engineer Information Technology and Services Enterprise (\> 1000 emp.) 4/25/2026 "Simplifies Network Troubleshooting Effortlessly" 5/5 What do you like best about Nexthink? I like the simple UI of Nexthink and I love the fact that I can check device details of users without getting into their systems. The initial setup was so easy. Review collected by and hosted on G2.com. What do you dislike about Nexthink? I haven't faced anything which could be improved but we can get options to change system settings directly of users' laptops without even getting to their system. It would be more helpful. As now, we can only check those details and to make changes, we need to go to the user's system via remote access. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? I use Nexthink for checking network performance, diagnosing issues like slow internet and app problems, and it helps me identify exact user issues to resolve tickets efficiently. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JR Jack R. Enterprise (\> 1000 emp.) 4/13/2026 "Fast Troubleshooting with Some UI Challenges" 4.5/5 What do you like best about Nexthink? I love how extremely fast Nexthink is - by the time my finger finishes clicking the button, responses have already started to roll in. It also makes it very simple to coordinate complex workflows, which is a big plus for me. Review collected by and hosted on G2.com. What do you dislike about Nexthink? User interfaces are often not designed with common support workflows in mind. Data can be very hard to access in context. NQL is often not well-documented or intuitive. Nexthink's own AI struggles to write functional NQL. One look at Workflow tells me the designer has never used it (no copy and paste?!?). Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? I use Nexthink for measuring employee digital experience, preventing issues, and troubleshooting. It instantly returns data to troubleshoot and rolls out remediations at scale. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Joe D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe D.") JD Joe D. Enterprise (\> 1000 emp.) 11/21/2023 "A tool that helps you stay ahead of the curve" 5/5 What do you like best about Nexthink? The changes that are mad constantly to keep the tool user friendly and simple to apply. Nexthink listens to client feedback a genuinely tries to act on it Review collected by and hosted on G2.com. What do you dislike about Nexthink? There’s not much at the moment I can think of to drastically improve the tool Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink helps us keep track of the stability of our businesses core apps. We can trend a graph stability across long periods so that when there is a problem, we spot and resolve it quickly Review collected by and hosted on G2.com. Show More 4/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite PR poorna R. System admin Enterprise (\> 1000 emp.) 12/19/2024 "Myexperience with nexthink" 5/5 What do you like best about Nexthink? The ability to figureout the dex score of multiple devices in a effective and user friendly way. It can also be integrated into multiple platforms. Customer support, implementation, the frequent use of nexthink portal. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Nexthink is limited when it comes to documents in the web Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink is connecting with the endpoint users through campaigns and resolving their issues using remote actions. Its becoming ease when compared with connecting through ticket raising or any other means if support. Review collected by and hosted on G2.com. Show More 4/8/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite CW Curtis W. Systems Administrator, Senior Enterprise (\> 1000 emp.) 11/3/2025 "Real-Time Monitoring Transforms Issue Resolution, But Table Joining Needs Improvement" 5/5 What do you like best about Nexthink? Real time event monitoring that allows for direct correlation of the current environment to specific issues. Removes the guess work in terms of how to best proceed to address issues. This applies not only to new issues that are discovered but also allow for identifying and resolving issues that have traditionally eluded easy remediations. Having items like Workflows in our toolset allows us to put in place checks to ensure devices are performing optimally and relieving those frictions points for our Business Partners. No longer do they have to suffer in silence as we can identify and remediate issues that would otherwise go unreported. Nexthink has also shown to be easily adoptable by L1 analysts as they make use of it daily and have some of the highest engagement in our organization. Anytime changes are made to the product the changes are well documented along with additional training that can be used to assist with best use of newly added features. Anytime issues are encountered where a support ticket is needed, they are very responsive and willing to assist without the communications becoming overbearing, engagement seems to be in a good spot in that regard. With the collector being natively installed and updates occurring at nice pace we don't have to overly concern ourselves with how to best integrate the product offering in our environment from an implantation standpoint. Its easily managed allowing more time to focus on DEX improvements. Review collected by and hosted on G2.com. What do you dislike about Nexthink? One of the items I constantly struggle with is the ability to easily join different tables within investigations. If there was a way to make this happen natively or allow for ease of access when attempting to join tables it would be huge. The ability to easily tie devices to users\departments based on Azure ingestion versus CSV imports would be a game changer. Limited monitors from an alerting standpoint as we have multiple Tier 1 apps, we would like to account for an alert on but have to be very selective in setup. I understand why this is the case, but it is something that causes potential unnecessary pain points in that space. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Issues with disk space on both shared and non-shared devices, assists with Windows OS updates allowing the ability for the Business Partner to self-serve and update on their terms prior to mandatory deployment, BSOD remediation and driver compliance items with the ability to push drivers to devices when needed and again allow for them to select a time for a driver category that could possibly cause disruption to be ran. Allows for use to be more efficient from a deployment stance as we can first check any binary that is to be updated with use of Binary Profiling then if deployed, we can monitor the devices receiving the package via our Baseline Dashboard. Microsoft Teams Room monitoring to make sure those rooms are up and running when needed since they are not used daily removing the need for analyst to check onsite or with use of other tools that do not provide the insights that Nexthink provides. It allows for us to place an application in AppEx that is being tested and provide insights to the app owners so they can adjust as needed prior to the app going into Production. No longer is it a situation where a new application is placed into the environment and not being able to know or understand the impact it will have, we can see this well before implementation. This list could go on forever, essentially it is helping us solve the problem of how to best deliver services to the Business Partner and do so as a collaborative team member\partner versus the old ways of performing IT related changes (push it an hope the best). Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Deana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deana M.") DM Deana M. Senior Software Application Engineer Hospital & Health Care Enterprise (\> 1000 emp.) 1/9/2026 "Insightful User Sentiment Visualization Elevates Monitoring" 4/5 What do you like best about Nexthink? The sentiments of the users versus the technical metrics are visualized, and it is an advancement. It lets you observe that though the processor consumption appears normal, the large latency truly annoys the user. This situation channels the dichotomy between green dashboards and angry support tickets that prove that the system is solely fine as the user claims. Review collected by and hosted on G2.com. What do you dislike about Nexthink? To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes it difficult for casual users to explore the data freely without undergoing specialized training. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? It is necessary software in the case of managing fleets of large corporations whose user experience is a KPI. It offers the visibility to maximize the digital workplace but is excessive in small environments. It makes IT proactive as opposed to reactive. It minimizes the number of helpdesk tickets, hence allowing time to be used on real improvements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DS Dan S. Small-Business (50 or fewer emp.) 11/22/2023 "Nexthink is a crucial tool to aid investigation and identify issues across your organisation." 4/5 What do you like best about Nexthink? The integrated ai is handy to write custom remote actions and for investigating. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Maybe improve how smooth it is to switch between NQL and visual editor. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Mainly idintifying automating remedy of issues with endpoints via the use of remote actions working from schedules, alongside making it easy to see what is causing problems on target devices for the use of service desk and desktop agents. Review collected by and hosted on G2.com. Show More 4/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite MC Matt C. Product Owner - End User Productivity and Compute Enterprise (\> 1000 emp.) 9/25/2025 "Empowering our business to transform employee experience" 5/5 What do you like best about Nexthink? Working with the company has been a pleasure. Everyone we've interacted with has been open and helpful, taking the time to educate us on how they contribute to our employee experience transformation journey. The Infinity platform offers us multiple opportunities to move quickly, enhance employee experience, and gain a deeper understanding of our ecosystem. Implementing the solution was straightforward, and we received the support we needed whenever we faced any issues. We look forward to partnering with Nexthink in the years ahead as we continue our transformational journey. Review collected by and hosted on G2.com. What do you dislike about Nexthink? We have encountered certain limitations with the current platform that affect how we would like to use it. We are looking forward to collaborating with their product development teams to explore possible creative solutions and to see how some of the enhancements we need might align with their overall roadmap. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? At first, our focus is on the most common opportunities: optimizing application licenses, providing our global support teams with more data to improve first call resolution rates and reduce mean time to resolve, gathering employee sentiment, and gaining insights into hardware performance across different user personas to ensure technology is appropriately sized. We also aim to support other stakeholders throughout the enterprise by offering more data on how employees interact with, utilize, and experience their products. Looking further ahead, we plan to address longer-term challenges such as service or QoS alerting, as well as integrating with other systems like HRIS, enterprise architecture, and contract management to support a range of use cases. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sherif M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sherif M.") SM Sherif M. Professional Services Consultant Mid-Market (51-1000 emp.) 4/13/2026 "DEX is the core for enhancing IT" 5/5 What do you like best about Nexthink? AI support is very useful. It helps with issue troubleshooting and allows for a deeper dive to identify the root cause. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Nothing to complain about—everything is perfect. The support team and the documentation were very helpful. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? It’s been very helpful for managing my end users and improving their digital employee experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/17/2024 "Nexthink - DEX leader" 5/5 What do you like best about Nexthink? Nexthink is the market leader in the DEX space. Being able to view real-time metrics from our workstations is extremely beneficial and helps us respond quickly when issues arise. Nexthink’s curated content, rapid pace of innovation, solid documentation, and free training all contribute to making it a winning solution. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Sometimes the NQL language can be hard to grasp, especially if you don’t use it regularly. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? It lacks the ability to monitor workstations, which I need in order to react to issues in a timely manner. Review collected by and hosted on G2.com. 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