--- title: Nexthink Reviews meta\_title: 'Nexthink Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 394 reviews by the users' company size, role or industry to find out how Nexthink works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 394 scale: '5' date\_modified: '2026-08-11' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Nexthink Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [(40 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [(35 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [(32 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [(26 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [(22 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [(17 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [(12 mentions)](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Nexthink ##### 1. Ease of Use Users highlight the **ease of use** of Nexthink, making implementation and monitoring a seamless experience. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787399&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 2. Positive Experience Users appreciate the **comprehensive insights** from Nexthink, enhancing IT performance and employee experience significantly. [ See 40 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788869&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 3. Insights Users value the **intuitive design and real-time analytics** of Nexthink, enhancing the Digital Employee Experience effectively. [ See 35 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788734&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ##### 4. Issue Detection Users value the **issue detection capabilities** of Nexthink, enhancing automation and proactive problem-solving for better productivity. [ See 32 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789543&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.5/5 "Amazing way of monitoring devices and remediating popular issues but really expensive" What do you like about Nexthink? It is really expensive in relation to the market right now. Other competitors are providing the same experience and features for less than 1/3 of the ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Comprehensive Insights and Proactive Solutions for End User Experience" What do you like about Nexthink? Nexthink offers a thorough overview of the end user experience within our company, covering aspects such as network activity, device performance, appl ##### 5. Automation Users value the **automation capabilities** of Nexthink, enhancing user experience and aligning IT with business objectives. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789131&qs=pros-and-cons#reviews) See Related User Reviews RW Ryan W. Enterprise (\> 1000 emp.) 5.0/5 "One year with Nexthink transformed my career" What do you like about Nexthink? Nexthink provides a level of insight that I never realized I was lacking. Alerts and automated solutions have transformed our support structure, to th JK John K. Enterprise (\> 1000 emp.) 5.0/5 "Empowers Digital Experience with Innovative Features" What do you like about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the tec ### 5 Cons or Disadvantages of Nexthink ##### 1. Difficult Learning Users find the **difficult learning curve** of Nexthink challenging, particularly for first-time setup and understanding features. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1788264&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 2. Learning Curve Users find the **steep learning curve** a barrier for casual use, requiring specialized training for effective data analysis. [ See 26 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787317&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ##### 3. Complexity Users find the **complexity** in setup and data limits make it challenging to fully utilize Nexthink's features. [ See 22 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1787121&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Deana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deana M.") DM Deana M. Enterprise (\> 1000 emp.) 4.0/5 "Insightful User Sentiment Visualization Elevates Monitoring" What do you dislike about Nexthink? To fully benefit from the investigations, you must master a specific syntax, which can hinder quick ad hoc analysis. The steep learning curve makes i ##### 4. Expensive Users find the **high prices** of Nexthink to be a significant drawback, limiting its accessibility and flexibility. [ See 17 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=1789028&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation AH Andria H. Mid-Market (51-1000 emp.) 4.5/5 "Seamless Integration and Powerful Analytics" What do you dislike about Nexthink? The tool is a bit complex to set up for new users and can also be expensive for small organizations. ##### 5. Steep Learning Curve Users find a **steep learning curve** with Nexthink, requiring extensive training to effectively use its features. [ See 12 mentions ](https://www.g2.com/products/nexthink/reviews?filters%5Bsentiment_snippet%5D=2054666&qs=pros-and-cons#reviews) See Related User Reviews SH Steeve H. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Data Access for Quick Troubleshooting" What do you dislike about Nexthink? the language used for query is not easy and data retention with the client is too short ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 5.0/5 "Real-Time Insights That Empower IT Teams" What do you dislike about Nexthink? Step learning curve and high cost and need to be used for all the organisation ![Ananya T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ananya T.") AT Ananya T. Graduate Engineer Trainee Information Technology and Services Enterprise (\> 1000 emp.) 5/4/2026 "Revolutionized Our Network Support Operations" 4.5/5 What do you like best about Nexthink? I like that with Nexthink, I don't have to text users on Teams to run commands and share results because I can directly get the desired details I want. I appreciate getting real-time deep data of the hardware and software which is available through Nexthink. It saves a lot of time and effort because previously I needed to ask users to run commands in the command prompt, but now I can get lots of information by simply entering the user's email ID or their corporate ID. It helps maintain MTTR as well. Setting up Nexthink was very easy and fast, and it didn't take much of our time to set up or integrate. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Till now whatever I use I find it very helpful but one feature I want Nexthink to have is the ability to change or modify setting in users systems directly from Nexthink. It will save our time as sometime when I have to change some Wi-Fi setting in users system lets say we have to change roaming aggressiveness from Medium to Medium-Low, if we get direct option from Nexthink, it will save our time Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink saves time by eliminating the need to ask users to run commands for Wi-Fi details and IP checks. I can get real-time deep data on hardware and software, improving efficiency in troubleshooting and maintaining MTTR. Review collected by and hosted on G2.com. Show More 5/7/2026 Validated ReviewerIncentivizedSource: G2 invite JK John K. Sr. Service Delivery Mgr. Enterprise (\> 1000 emp.) 9/17/2025 "Empowers Digital Experience with Innovative Features" 5/5 What do you like best about Nexthink? I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the technology available to them. I like that Nexthink is continuing to evolve to meet the needs of our environment. New product offerings such as Spark and Flow provide even greater opportunities to streamline improvements for our employees. Spark's AI capabilities will enable our users to better understand the performance of their own systems and address most common issues without the need to call the Service Desk. Flow will allow us to further streamline the user experience by building repeatable automated solutions for fixing issues before they become a problem. Review collected by and hosted on G2.com. What do you dislike about Nexthink? I'd like to see improvements to the Campaigns. The formatting can be somewhat limiting. Would be great to be able to create more complex branching and also the ability to include better graphics. Improved logo size and quality as well as complex branching on questions. Dashboards are a bit basic. I would be great to have more creative control for visuals in the dashboards. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink helps us monitor digital experience and identify trends in device and application performance, allowing us to address issues early. Spark's AI will soon enable users to resolve common issues independently, while Flow streamlines user experience with automated solutions. Review collected by and hosted on G2.com. Show More 5/5/2026 Validated ReviewerIncentivizedSource: Seller invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 8/7/2026 "Proactive Alerts and Cost Savings with Nexthink" 4.5/5 What do you like best about Nexthink? I like Nexthink for its workspace, application metering, and workflow features, as they save both time and costs. It helps me understand how many users are on costly applications, allowing for informed decision-making. The proactive issue detection and resolution are also great time-savers. I find the platform to be noticeably more user-friendly compared to 1E Tachyon, and the initial setup was very easy since it's a SaaS application. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Nexthink does not work well at the GPO level. I think we should improve Nexthink capability by integrating it at the AD GPO level so we can at least get policy names data which affects logon scores. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? I use Nexthink for proactive issue alert review, resolution, and automation, saving cost by understanding application use to make informed decisions. It saves time with proactive issue detection and resolution. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") EP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 7/9/2026 "Nexthink Delivers Fast ROI with Rich Data and Easy Setup" 5/5 What do you like best about Nexthink? Nexthink’s value comes from the data attributes it collects, the ability to apply fixes from the library to achieve immediate ROI, and how easy it is to set up and use quickly. The ability to ask questions using Workspace AI has also significantly reduced the need for dedicated data analyst support on my team. Review collected by and hosted on G2.com. What do you dislike about Nexthink? The main challenge is the à la carte licensing model, which can make it difficult to fully scale adoption and take advantage of the broader platform capabilities. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? We are using Nexthink to support SAM, HAM, and Service Desk MTTR reduction. In some cases, Nexthink also helps us identify and resolve issues before a ticket is needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LB Luca B. Enterprise (\> 1000 emp.) 11/15/2023 "From Reactive to Proactive its a journey and a change of mindset" 5/5 What do you like best about Nexthink? Flow feature is very promising. Currently we are started the usage of these new module but the automation capabilities increases a lot. And looking forward to test Spark Review collected by and hosted on G2.com. What do you dislike about Nexthink? Some minor details in the old module, like more personalization of Campaign in term of layout. Another important upgrade should be the possibility to use public certification authorities for Remote Action sign off. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? The initial analysis of a wider disturbance in IT enviroment is always complicated. Having some hard fact to validate or discard your assumption is a fast way forward In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm Review collected by and hosted on G2.com. Show More 4/13/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Joshua G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joshua G.") JG Joshua G. Field service technician Enterprise (\> 1000 emp.) 7/28/2026 "Resolving IT issues autonomously" 5/5 What do you like best about Nexthink? The types of IT issues that can be automatically resolved without user intervention. The remote actions that are available to fix common employee issues. The simple way we can we implement self-service solutions for end users. Review collected by and hosted on G2.com. What do you dislike about Nexthink? The number of licenses that needs to be purchased for additional features Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Resolving issues with applications that are causing the most frustration for employees. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite LB Louis B. Application Support Engineer Small-Business (50 or fewer emp.) 10/18/2024 "Nexthink: A Vital and Resourceful Tool in Our Kit" 5/5 What do you like best about Nexthink? What I like best about Nexthink is its utility for our 1st and 2nd line support teams. Nexthink is a tool used daily and it enables us to proactively monitor issues and reduce initial ticket numbers effectively. Additionally, it simplifies remote tasks, making them just a click away. The customer suppport is very reactive and quick, the team at Nexthink are very delightful to work with on integrating new tools and make it easy for us to use nexthink as a whole. Review collected by and hosted on G2.com. What do you dislike about Nexthink? I have not encountered any downsides with Nexthink, as it has consistently proven to be a positive tool for our team. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? Nexthink is allowing us to have a more proactive approach towards our technical issues, this allows us to make more time to upskill our support desks and to have a good technical experience for our customers Review collected by and hosted on G2.com. Show More 4/13/2026 Validated ReviewerIncentivizedSource: Seller invite ![Adrian B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian B.") AB Adrian B. External Device Performance Consultant | Nexthink SME and Administration Enterprise (\> 1000 emp.) 12/4/2023 "Has always provided great insights into device data. Now with Workflow and Spark we can start to run automation to self repair for exampke" 4.5/5 What do you like best about Nexthink? I have started to use workflow and it’s a game changer. You can use the already invaluable data and start using proactive repair Review collected by and hosted on G2.com. What do you dislike about Nexthink? Documentation and sharing good ideas around Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? We have a issue with Outlook Addins crashing Outlook alot of times. Nexthink is working with us to provide out Colaboration team and Microsoft the data after every crash so we can get to the bottom of what is causing the crashes. We also have a number of drivers crashing. n the past 3 months we have removed unnessesary drivers from our devices, which in September crashed 90,000 times. Review collected by and hosted on G2.com. Show More 4/14/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Enterprise (\> 1000 emp.) 4/13/2026 "Endless Nexthink Use Cases" 4.5/5 What do you like best about Nexthink? Friendly and good support. They hear about their user voices and try to make the product as good as possible. Easy to use UI and many Integrations to other leader products as well. If there is no integration, you can easily set it up your own. Quiet fast at fetching information and pushing remediations. Review collected by and hosted on G2.com. What do you dislike about Nexthink? Very expansive but it is possible to regain the value, if you use the product right and if you make sure that you keep using it. The use cases of Nexthink are quiet endless. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? It is solving many issues. With the posibility of automations like Remote Action and flow you can gather many information, that where unseen before. You can automate anything as far as if you can use PowerShell. Also the investigation feature is very handy to analyze your whole fleet. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 12/12/2023 "NexThink - An Innovative Monitoring tool rising to shape many future" 5/5 What do you like best about Nexthink? Real‑time visibility into employee experience, with actionable insights that let you proactively fix issues before users complain. Review collected by and hosted on G2.com. What do you dislike about Nexthink? It can be complex and expensive — setup and customization take time, licensing costs are high, and some actions still require skilled admins rather than being fully self‑service. Review collected by and hosted on G2.com. What problems is Nexthink solving and how is that benefiting you? NexThink proactively helps to identify many issue related to hardware, softwares, applications, network, and many other issues and enhancements in the environment. As depicted by the name itself " Digital Experience Monitoring" tool, NexThink really helps to resolve the issues and improves user experience and productivity even before the end user is aware of. NexThink also helps to reduce the efforts of differents teams/towers by automating many tasks. Review collected by and hosted on G2.com. 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