# Nexthink Reviews **Vendor:** Nexthink **Category:** [Digital Employee Experience (DEX) Management Software](https://www.g2.com/categories/digital-employee-experience-dex-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 384 ## About Nexthink Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. Through agentic AI and cutting-edge solutions, Nexthink enables thousands of customers to provide better digital experiences and enhanced employee productivity to millions of employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. ## Nexthink Pros & Cons **What users like:** - Users appreciate the **ease of use** of Nexthink, highlighting its intuitive interface and seamless integration capabilities. (48 reviews) - Users commend Nexthink for its **excellent user experience and support** , enabling efficient data-driven decisions and seamless integration. (43 reviews) - Users appreciate the **comprehensive insights** provided by Nexthink, enhancing decision-making and improving overall user satisfaction. (39 reviews) - Users value Nexthink for its **effective issue detection** , enabling proactive solutions and improved end-user experience management. (32 reviews) - Users value the **automation capabilities** of Nexthink, enabling proactive issue resolution and enhancing overall user experience. (28 reviews) - Users value the **proactive support** of Nexthink, enabling quick issue resolution and seamless integration with services. (27 reviews) - Users commend Nexthink for its **outstanding customer satisfaction** , enhancing productivity and empowering data-driven decision-making. (25 reviews) - Productivity Improvement (25 reviews) - Solutions (24 reviews) - Tracking (24 reviews) **What users dislike:** - Users find the **difficult learning** curve for Nexthink challenging, impacting confidence and effective usage of the tool. (30 reviews) - Users find the **learning curve steep** and the language challenging, complicating effective use of Nexthink. (29 reviews) - Users find the **complexity** of Nexthink overwhelming, often struggling with its steep learning curve and unclear language. (26 reviews) - Users find Nexthink's pricing to be **expensive** , especially with new features requiring additional licenses. (18 reviews) - Users find a **steep learning curve** in Nexthink, making initial setup and usability challenging for new users. (12 reviews) - Users note the **limited features** in Nexthink, causing inefficiencies in retrieving and merging data effectively. (11 reviews) - Users note significant **feature deficiencies** , including integration issues and limitations in basic functionalities requiring additional costs. (9 reviews) - Insufficient Training (9 reviews) - Dashboard Issues (8 reviews) - Data Inaccuracy (8 reviews) ## Nexthink Reviews ### 1. Nexthink provides the visibility we were missing **Rating:** 5.0/5.0 stars **Reviewed by:** Matt F. | Senior TechOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Nexthink?** Nexthink has given us an easy way to see our device data that we didn't have prior. The ability to see trending issues in our environment has been a game changer for our support teams. The product is frequently updated with new features; the support is excellent and customers have the opportunity to interact and share ideas and experiences. Integration with ServiceNow is also a great benefit. **What do you dislike about Nexthink?** The NQL language has a bit of a learning curve for beginners (but Infinity has a very helpful visual editor!) My organization doesn't have the resources to have a team dedicated to Nexthink/DEX so I'm sure we're not getting as much use from the product as we could. **What problems is Nexthink solving and how is that benefiting you?** The ability to see applications that have performance issues across multiple devices at a glance. Remote Actions allow us to quickly deploy mitigation steps or gather data. Campaigns allow us to easily interact with our end users to get real-time feedback. **Official Response from Charlotte Arrowsmith:** > Thank you for your detailed review, Matt! So pleased to hear Nexthink has been a game changer for your support teams. Love to hear you've been able to interact with other customers and share your ideas and experiences too. - Charlotte Arrowsmith, Customer Advocacy Manager, Nexthink (charlotte.arrowsmith@nexthink.com) ### 2. Complete IT Visibility and Proactive DEX Insights with Nexthink **Rating:** 5.0/5.0 stars **Reviewed by:** Pardeep R. | Senior System Engineer, Architecture & Planning, Enterprise (> 1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Nexthink?** Nexthink is a Digital Employee Experience (DEX) tool used by enterprises to monitor, analyze, and improve employees’ IT experience across devices, apps, and the network. It provides complete visibility into the IT environment, helps with proactive issue detection and resolution, and supports automation and self-healing to reduce recurring problems. It also offers a Digital Employee Experience (DEX) score to help track and understand the overall employee IT experience. **What do you dislike about Nexthink?** High cost. The implementation can be complex, and there’s a steep learning curve to get up to speed. In some cases, I’ve noticed performance overhead as well. I also have privacy and compliance concerns, and integration can be challenging depending on the existing setup. **What problems is Nexthink solving and how is that benefiting you?** 1. Lack of visibility into end-user issues Problem: IT teams often don’t know what users are actually experiencing (slow laptop, app crashes, VPN issues) unless someone raises a ticket. What Nexthink does: It provides real-time monitoring across devices, applications, and the network, and it surfaces data that reflects the real end-user experience. Benefit to you: You’re no longer working blindly. Instead, you can spot issues earlier and be proactive rather than purely reactive. 2. Too many IT support tickets Problem: Support teams get overloaded with repetitive, recurring issues (slow systems, login delays, Teams issues), which takes time away from more important work. What Nexthink does: It helps detect patterns across users and can automate fixes through self-healing scripts. Benefit to you: This can lead to a significant reduction in ticket volume and free up more time for strategic work. ### 3. Revolutionized Our Network Support Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Ananya T. | Graduate Engineer Trainee , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Nexthink?** I like that with Nexthink, I don't have to text users on Teams to run commands and share results because I can directly get the desired details I want. I appreciate getting real-time deep data of the hardware and software which is available through Nexthink. It saves a lot of time and effort because previously I needed to ask users to run commands in the command prompt, but now I can get lots of information by simply entering the user's email ID or their corporate ID. It helps maintain MTTR as well. Setting up Nexthink was very easy and fast, and it didn't take much of our time to set up or integrate. **What do you dislike about Nexthink?** Till now whatever I use I find it very helpful but one feature I want Nexthink to have is the ability to change or modify setting in users systems directly from Nexthink. It will save our time as sometime when I have to change some Wi-Fi setting in users system lets say we have to change roaming aggressiveness from Medium to Medium-Low, if we get direct option from Nexthink, it will save our time **What problems is Nexthink solving and how is that benefiting you?** Nexthink saves time by eliminating the need to ask users to run commands for Wi-Fi details and IP checks. I can get real-time deep data on hardware and software, improving efficiency in troubleshooting and maintaining MTTR. ### 4. Empowers Digital Experience with Innovative Features **Rating:** 5.0/5.0 stars **Reviewed by:** John K. | Sr. Service Delivery Mgr., Enterprise (> 1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Nexthink?** I use Nexthink for digital experience monitoring, and it helps me understand the health of our estate and the experience of our employees with the technology available to them. I like that Nexthink is continuing to evolve to meet the needs of our environment. New product offerings such as Spark and Flow provide even greater opportunities to streamline improvements for our employees. Spark's AI capabilities will enable our users to better understand the performance of their own systems and address most common issues without the need to call the Service Desk. Flow will allow us to further streamline the user experience by building repeatable automated solutions for fixing issues before they become a problem. **What do you dislike about Nexthink?** I'd like to see improvements to the Campaigns. The formatting can be somewhat limiting. Would be great to be able to create more complex branching and also the ability to include better graphics. Improved logo size and quality as well as complex branching on questions. Dashboards are a bit basic. I would be great to have more creative control for visuals in the dashboards. **What problems is Nexthink solving and how is that benefiting you?** Nexthink helps us monitor digital experience and identify trends in device and application performance, allowing us to address issues early. Spark's AI will soon enable users to resolve common issues independently, while Flow streamlines user experience with automated solutions. ### 5. From Reactive to Proactive its a journey and a change of mindset **Rating:** 5.0/5.0 stars **Reviewed by:** Luca B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Nexthink?** Flow feature is very promising. Currently we are started the usage of these new module but the automation capabilities increases a lot. And looking forward to test Spark **What do you dislike about Nexthink?** Some minor details in the old module, like more personalization of Campaign in term of layout. Another important upgrade should be the possibility to use public certification authorities for Remote Action sign off. **What problems is Nexthink solving and how is that benefiting you?** The initial analysis of a wider disturbance in IT enviroment is always complicated. Having some hard fact to validate or discard your assumption is a fast way forward In addition the data are not manipulated, so the trasparency on about what is happening is a value that make the difference in a stakeholder comm ### 6. Nexthink: A Vital and Resourceful Tool in Our Kit **Rating:** 5.0/5.0 stars **Reviewed by:** Louis B. | Application Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Nexthink?** What I like best about Nexthink is its utility for our 1st and 2nd line support teams. Nexthink is a tool used daily and it enables us to proactively monitor issues and reduce initial ticket numbers effectively. Additionally, it simplifies remote tasks, making them just a click away. The customer suppport is very reactive and quick, the team at Nexthink are very delightful to work with on integrating new tools and make it easy for us to use nexthink as a whole. **What do you dislike about Nexthink?** I have not encountered any downsides with Nexthink, as it has consistently proven to be a positive tool for our team. **What problems is Nexthink solving and how is that benefiting you?** Nexthink is allowing us to have a more proactive approach towards our technical issues, this allows us to make more time to upskill our support desks and to have a good technical experience for our customers ### 7. Has always provided great insights into device data. Now with Workflow and Spark we can start to run automation to self repair for exampke **Rating:** 4.5/5.0 stars **Reviewed by:** Adrian B. | External Device Performance Consultant | Nexthink SME and Administration, Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Nexthink?** I have started to use workflow and it’s a game changer. You can use the already invaluable data and start using proactive repair **What do you dislike about Nexthink?** Documentation and sharing good ideas around **What problems is Nexthink solving and how is that benefiting you?** We have a issue with Outlook Addins crashing Outlook alot of times. Nexthink is working with us to provide out Colaboration team and Microsoft the data after every crash so we can get to the bottom of what is causing the crashes. We also have a number of drivers crashing. n the past 3 months we have removed unnessesary drivers from our devices, which in September crashed 90,000 times. ### 8. Endless Nexthink Use Cases **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2026 **What do you like best about Nexthink?** Friendly and good support. They hear about their user voices and try to make the product as good as possible. Easy to use UI and many Integrations to other leader products as well. If there is no integration, you can easily set it up your own. Quiet fast at fetching information and pushing remediations. **What do you dislike about Nexthink?** Very expansive but it is possible to regain the value, if you use the product right and if you make sure that you keep using it. The use cases of Nexthink are quiet endless. **What problems is Nexthink solving and how is that benefiting you?** It is solving many issues. With the posibility of automations like Remote Action and flow you can gather many information, that where unseen before. You can automate anything as far as if you can use PowerShell. Also the investigation feature is very handy to analyze your whole fleet. ### 9. NexThink - An Innovative Monitoring tool rising to shape many future **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Nexthink?** Real‑time visibility into employee experience, with actionable insights that let you proactively fix issues before users complain. **What do you dislike about Nexthink?** It can be complex and expensive — setup and customization take time, licensing costs are high, and some actions still require skilled admins rather than being fully self‑service. **What problems is Nexthink solving and how is that benefiting you?** NexThink proactively helps to identify many issue related to hardware, softwares, applications, network, and many other issues and enhancements in the environment. As depicted by the name itself " Digital Experience Monitoring" tool, NexThink really helps to resolve the issues and improves user experience and productivity even before the end user is aware of. NexThink also helps to reduce the efforts of differents teams/towers by automating many tasks. ### 10. Simplifies Network Troubleshooting Effortlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Divyanshu V. | Software Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Nexthink?** I like the simple UI of Nexthink and I love the fact that I can check device details of users without getting into their systems. The initial setup was so easy. **What do you dislike about Nexthink?** I haven't faced anything which could be improved but we can get options to change system settings directly of users' laptops without even getting to their system. It would be more helpful. As now, we can only check those details and to make changes, we need to go to the user's system via remote access. **What problems is Nexthink solving and how is that benefiting you?** I use Nexthink for checking network performance, diagnosing issues like slow internet and app problems, and it helps me identify exact user issues to resolve tickets efficiently. ## Nexthink Discussions - [When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?](https://www.g2.com/discussions/35487-when-looking-at-self-heal-and-self-help-what-is-the-roadmap-nexthink-has-for-the-tool) - 1 comment, 1 upvote - [What is the best way to automate categories and metrics update (API, NXQL,...)?](https://www.g2.com/discussions/35298-what-is-the-best-way-to-automate-categories-and-metrics-update-api-nxql) - 2 comments, 1 upvote - [Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.](https://www.g2.com/discussions/34990-is-it-plan-to-have-the-new-vmware-horizon-session-and-host-metrics-be-available-for-windows-8-1-it-will-be-very-useful-to-help-us-during-this-covid-home-office-period-before-migrating-to-windows-10) - 1 comment, 1 upvote - [What is Nexthink used for?](https://www.g2.com/discussions/what-is-nexthink-used-for) - 1 comment - [What is the digital adoption process?](https://www.g2.com/discussions/what-is-the-digital-adoption-process) - 1 comment - [View Nexthink pricing details and edition comparison](https://www.g2.com/products/nexthink/reviews/nexthink-review-4521786?section=pricing&secure%5Bexpires_at%5D=2026-05-20+16%3A11%3A58+-0500&secure%5Bsession_id%5D=5f42f64f-4dfb-4a24-9427-07b24117052e&secure%5Btoken%5D=cebace9dceaf50288e905b9cf7a5daad8bc9e9f8cd6235ac658f7d4a608c5786&format=llm_user) ## Nexthink Integrations - [Azure Pipelines](https://www.g2.com/products/azure-pipelines/reviews) - 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[PowerBI Tiles Pro](https://www.g2.com/products/powerbi-tiles-pro/reviews) - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) - [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Splunk Infrastructure Monitoring](https://www.g2.com/products/splunk-infrastructure-monitoring/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Nexthink Features **User Analysis** - Survey Implementation - Data Analysis **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Monitoring** - Usage Monitoring - Database Monitoring - API Monitoring - Real-Time Monitoring - Cloud Infrastructure Monitoring - Security and Compliance Monitoring **ServiceNow Apps** - ServiceNow Integration - Value **Experience** - Telemetry Collection - Feedback **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Administration** - Activity Monitoring - Multi-Cloud Management - Automation - Auto-Scaling & Resource Optimization **Management** - Digital Experience Score - Alerts - Budget Analysis - Remediation - Optimization **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Walkthrough Type** - Audio-visual Walkthroughs - Text Bubble Walkthroughs **Analysis** - Reporting - Dashboards and Visualizations - Spend Forecasting and Optimization **Performance** - Troubleshooting - Uptime Monitoring - Performance Monitoring - Issue Tracking - Resource Monitoring **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Cloud Infrastructure Monitoring** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Analytics - Digital Adoption Platform** - Analytics **AI Automation - Cloud Infrastructure Monitoring** - AI-Powered Anomaly Detection - AI-Driven Insight Recommendations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - Digital Adoption Platform** - Adaptive Learning ## Top Nexthink Alternatives - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,231 reviews) - [ThousandEyes](https://www.g2.com/products/thousandeyes/reviews) - 4.5/5.0 (79 reviews) - [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) - 4.3/5.0 (335 reviews)