--- title: NextGen Patient Experience Platform Reviews meta_title: 'NextGen Patient Experience Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how NextGen Patient Experience Platform works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 2 scale: '5' date_modified: '2026-02-09' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # NextGen Patient Experience Platform Reviews **Vendor:** NextGen Healthcare **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.0/5.0 **Total Reviews:** 2 ## About NextGen Patient Experience Platform NextGen® Patient Experience Platform offers a complete solution for patient engagement that integrates with your EHR/PM. Designed for patients who expect convenience when connecting with your practice, the platform enables patients to securely interact with the practice and meet with providers through virtual visits. They can also go online to make appointments, request prescription renewals, view lab results, update forms, and pay bills. Integrated patient engagement solutions and their benefits empower consumers with the confidence to better manage their healthcare and take advantage of greater access to care. ## NextGen Patient Experience Platform Reviews ### 1. Measurement of outcome **Rating:** 4.5/5.0 stars **Reviewed by:** Bhavesh N. | Senior Operations Executive, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about NextGen Patient Experience Platform?** The software's portal and payment solutions streamline daily tasks, cutting down time and boosting productivity. App is ease to navigate and user friendly and can be easily intergrated. **What do you dislike about NextGen Patient Experience Platform?** System errors may occur when patients create multiple accounts. Also there is a limitation on subject line. There is a scope of improvisation in customer service. **What problems is NextGen Patient Experience Platform solving and how is that benefiting you?** Medfusion is helping us to enhance the patient experience and it allows patients to log in and see the required information and documents anytime or anywhere. The highly accessible Medfusion Plus app is making. Now we are able to keep a comprehensive record of patient payments with the help of centralized dashboard. ### 2. MedFusion Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about NextGen Patient Experience Platform?** Ability to send messages to and from provider. **What do you dislike about NextGen Patient Experience Platform?** I suppose it has a bit of a Cumbersome interface. **What problems is NextGen Patient Experience Platform solving and how is that benefiting you?** Conversing to and from health care providers, ability to connect and see personal health data ## NextGen Patient Experience Platform Discussions - [What is Medfusion used for?](https://www.g2.com/discussions/what-is-medfusion-used-for) - [View NextGen Patient Experience Platform pricing details and edition comparison](https://www.g2.com/products/nextgen-patient-experience-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-08+05%3A33%3A31+-0500&secure%5Bsession_id%5D=d15ec2a0-1f53-4be9-8526-7917c88c7b9e&secure%5Btoken%5D=007a58584276b129220f5b3ef507ecef097fcdd73cc10da3705da139a707cf4f&format=llm_user) ## NextGen Patient Experience Platform Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Administrative** - Regular Updates - E-Prescribing - Clinical Alerts - E-Prescribing - Electronic Prior Authorization - E-Prescribing **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging - PCI Compliance **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Additional Functionality** - Customizable Templates - AI Copilot - Third-Party Integrations - Data Import/Export - Secure Data Storage - Audit Trail - Collaboration Tools - Reporting & Statistics - Drag & Drop - Search/Filter - Archiving & Retention - Vulnerability Scanning - Customizable Reports - Data Security - Self Service Portal - Customizable Forms - For Healthcare - Document Storage - Risk Alerts - API - Generative AI - HIPAA Compliant - Activity Tracking - Access Controls/Permissions - Real-Time Reporting - Document Templates - Reminders - Compliance Tracking - Version Control - Activity Dashboard - Risk Analysis - Monitoring **Operations** - HIPAA Compliant - E-Prescribing - Provider Certification - E-Prescribing - Pharmacy Medication History - E-Prescribing - EPCS - E-Prescribing - Patient Medication History - E-Prescribing - EPCS Compliant - Prescription Cancellation **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Interoperability** - Pharmacy Network - E-Prescribing - EHR Integration - E-Prescribing - Lab Integration - E-Prescribing - Third-Party Integrations **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Employee Management - Prescription Renewal - Messaging - SMS Reminders - Drug Reference Database - Scheduling - Revenue Management - Mobile App - HIPAA Compliant - Access Controls/Permissions - Appointment Management - Claims Management - Payment Processing - Calendar Management - Online Refills - Generative AI - Charting - AI Copilot - Medication Alerts/Warnings - Healthcare Compliance - Search/Filter - API - Formulary Management - Reporting & Statistics - Electronic Prior Authorization - Records Management - Pricing Data - Customizable Templates - Predictive Analytics - Patient Portal - Inventory Management - Audit Trail - Document Management - Task Management - Electronic Signature - Workflow Management - Activity Dashboard - Multi-Location - Immunization & Allergy Tracking - For Medical Purposes - Diagnostic Reports - Alerts/Notifications - Data Import/Export - Billing & Invoicing - Patient Records Management - Prescription Management **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top NextGen Patient Experience Platform Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (619 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,070 reviews)