Nextep Systems Reviews & Product Details

Nextep Systems, a Global Payments Company, specializes in self-order hospitality solutions designed to enhance the guest experience and streamline operations for food service establishments. Their integrated platform includes Self-Order Kiosks, Mobile Ordering, Point of Sale systems, and Digital Signage, enabling guests to place orders seamlessly across various touchpoints. This comprehensive approach not only accelerates the ordering process but also increases sales volume and customer satisfaction. Key Features and Functionality: - Self-Order Kiosks: These kiosks allow guests to place their own orders, leading to increased order accuracy and faster service. Features like Intelligent Upsell™ encourage customers to add more items, resulting in an average check increase of over 15%. - Mobile Ordering: Nextep's mobile ordering platform mirrors the Self-Order Kiosk interface, providing a consistent brand experience across devices. Menu updates made through the myNextep system are instantly reflected across all platforms, ensuring real-time accuracy. - Digital Signage: Digital Menu Boards and Order Status Monitors keep customers informed and engaged. Promotions and menu changes are easily managed through the myNextep system, with updates appearing instantly across all devices. - Touchscreen Drive-Thru: This system replaces traditional headsets, allowing customers to place and pay for orders via touchscreen. It enhances order accuracy, reduces miscommunications, and increases throughput, with customers able to order and pay in under five seconds. Primary Value and Solutions Provided: Nextep Systems addresses the challenges faced by food service operators in delivering high-quality service at high volumes. By implementing their self-order solutions, establishments can: - Increase Revenue: Features like Intelligent Upsell™ and personalized ordering experiences lead to higher average check sizes and increased sales volume. - Enhance Customer Satisfaction: Streamlined ordering processes reduce wait times and order errors, resulting in a more enjoyable dining experience and fostering customer loyalty. - Optimize Operations: Automated ordering systems free up staff to focus on food preparation and customer service, improving overall efficiency and reducing employee turnover. By integrating these technologies, Nextep Systems empowers food service operators to deliver exceptional service, drive profitability, and stay competitive in a rapidly evolving market.