DF
David F.
Small-Business (50 or fewer emp.)
"My experience working with the fine folks at NexTec"
5/5
What do you like best about NexTec Group?

The group is friendly and very accessible. I feel as if we are partners together. NexTec is committed to our satisfaction Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

No real downsides I can think of. They have been extremely supportive to achieving our goals with our ERP system. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, David F., for your kind words. We are thrilled to hear that you find our team friendly, accessible, and committed to your satisfaction. We always strive to put our customers first, and we are delighted to be your trusted partner in supporting your ERP system and business goals. Thank you for choosing NexTec Group!

TH
Tinisee H.
Mid-Market (51-1000 emp.)
"An Excellent Partner and Support Group"
5/5
What do you like best about NexTec Group?

What I like most about NexTec is how knowledgeable and helpful the team is when it comes to providing support to our business. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

There has never been a reason to doubt or dislike NexTec Group for the services they provided to our company. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Tinisee H., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team's knowledge and support have been valuable to your business. We appreciate your recommendation and are delighted to be a helpful partner in your ERP software decisions, support needs, and staff training. If you have questions or need assistance, please don't hesitate to reach out to your NexTec Customer Account Manager. We look forward to continuing to support your business.

GS
Garrett S.
Mid-Market (51-1000 emp.)
"Nextec Review"
5/5
What do you like best about NexTec Group?

They seem to have access to a strong pool of talent that is helpful and knowledgeable about the software we use. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

No real downside that I see. The only thing I do not like is more related to the Acumatica software and company than any complaints I have about Nextec directly. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Garrett S., for sharing your positive experience with NexTec Group! We are thrilled to hear that our team's talent and knowledge have been helpful to you. We appreciate your feedback and are glad to have been able to assist you with the training and implementation of inquiries for assessing your business profitability. If you have any further questions or need assistance with your Acumatica ERP software or any other support needs, please feel free to reach out to your Customer Account Manager. We are here to help.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Large and Experienced Personnel with Frequent and Detailed Billing"
4.5/5
What do you like best about NexTec Group?

We have been most satisfied with the level of staff expertise. Rarely are issues encountered that are beyond their ability. On the one occasion we encountered such an issue, NexTec seems to carry enough weight with Acumatica to merit expedited assistance. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Compared to our initial VAR, I haven't found a single point of regret. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you so much for sharing your experience with NexTec Group!

We appreciate your positive feedback on our Support Portal and billing process, and your excellent advice to other companies on what to look for when choosing an Acumatica implementation partner.

As a gold-certified Acumatica partner, we work closely with the Acumatica team to quickly resolve any issues and ensure our customers’ long-term success.

Thank you for choosing NexTec!

CV
Cynthia V.
Mid-Market (51-1000 emp.)
"Excellence System Resources"
4/5
What do you like best about NexTec Group?

The knowledge of the resources that help us with issues and also any major projects. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

At times, the response time for tickets. Also, the invoicing process. Contractors hours are added weekly, and sometimes inseperate invoices. this becomes a challange for our team with our finance team. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Cynthia V., for sharing your feedback with us. Your recommendation means a lot to us, and we are glad to hear that your ERP implementation and customizations have brought new efficiencies across your organization.

We apologize for any delays in support ticket responses and the challenges your finance team is having with the invoicing process.

Many of our customers prefer weekly billing for ERP consulting services and support, as it allows them to validate and stay on top of project costs. We would like to discuss this issue with you in more detail. Please reach out to your NexTec Customer Account Manager or any senior member of your NexTec team. We are committed to ensuring you have a positive experience.

Thank you again for choosing NexTec Group!

Ryan N.
RN
Ryan N.
SVP Technology
Mid-Market (51-1000 emp.)
"Excellent Acumatica VAR"
5/5
What do you like best about NexTec Group?

Excllent talent, responsive to our needs, very knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

Like all consultants, you get charged for everything. Expect to get a bill for someone to update an email, etc. Can get very costly Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Ryan N., thank you for choosing NexTec as your Acumatica VAR and implementation partner, and for your recommendation.

We are beyond thrilled to hear that you find our team talented, responsive, and knowledgeable.

We understand your concern about ERP consulting fees and appreciate your feedback. We always strive to provide excellent value to our clients and to be upfront and transparent about fees. If you have specific concerns or want to discuss this further, please contact your Customer Account Manager.

We are committed to delivering exceptional service and look forward to continuing to support your ERP and business management needs.

Verified User in Chemicals
PC
Verified User in Chemicals
Small-Business (50 or fewer emp.)
"Love my Nextec Team"
5/5
What do you like best about NexTec Group?

Luis, Michel, and Natasha are the dynamic trio! They make sure all of my initatives and projects run smoothly and quickly take action when needed. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

At times, i have felt there has been a disconnect when coordinating with the individual consultants. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for your positive review! We are thrilled to hear that Luis, Michel, and Natasha have been providing you with top-notch service and have passed along your feedback to them.

We apologize for any disconnect you have experienced when coordinating with individual consultants and will address this internally to ensure a better experience in the future.

If you have any specific instances that you would like us to look into, please feel free to reach out to your Customer Account Manager or any senior manager at NexTec. We are committed to providing you with the best service possible, and your feedback is invaluable to us.

Thank you for choosing NexTec Group for your ERP needs!

Verified User in Manufacturing
GM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Great Service and Knowldgeable Staff"
5/5
What do you like best about NexTec Group?

They have staff members that actually worked for Sage and they know the product inside and out. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

They are busy so sometimes I have to wait a little bit to get some help. Although, they are very good about providing assitance quickly if I mark a ticket as urgent. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you for sharing your positive experience with our team! We are delighted to hear that their hands-on knowledge of Sage X3 has been of beneficial to you in solving a wide variety of issues that impact all areas of your business.

We understand that wait times can be frustrating, and we are continuously working to improve our response times.

We are committed to providing prompt and efficient support to all our customers. If you have any further concerns, please feel free to contact your Customer Account Manager or any senior manager at NexTec.

Thank you for choosing NexTec Group!

Giovanni (Gio) F.
GF
Giovanni (Gio) F.
Data Engineer | BI Professional | ERP | .NET Developer
Mid-Market (51-1000 emp.)
"Awesome technical support team"
5/5
What do you like best about NexTec Group?

They have changed the approach to classifying the customers' priorities, which is great. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

I haven't experienced any downside with the support. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Giovanni, for your positive feedback! We are thrilled to hear that you are pleased with our technical support team and the way we prioritize our customers' ERP needs. We are committed to providing exceptional service and support.

If you ever have any questions or need assistance in the future, please don't hesitate to reach out to your NexTec Customer Account Manager.

We appreciate your business and look forward to continuing to serve you.

KR
Ken R.
Information Technology Manager
Mid-Market (51-1000 emp.)
"Working with NexTec since 2021"
5/5
What do you like best about NexTec Group?

The knowledge and expertise they provide us while learning a new ERP system. Review collected by and hosted on G2.com.

What do you dislike about NexTec Group?

I don't have any dislikes of NexTec as a group. Review collected by and hosted on G2.com.

Response from Mark Pileski of NexTec Group

Thank you, Ken R., for taking the time to share your positive experience with NexTec Group! I’ve passed along your feedback to Kurt.

We look forward to continuing to support your company’s growth and helping you implement the right business solutions and ERP additions for your evolving needs.