---
title: NEXT Reviews
meta_title: 'NEXT Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 17 reviews by the users' company size, role or industry to
  find out how NEXT works for a business like yours.
aggregate_rating:
  rating_value: 4.6
  review_count: 17
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---

# NEXT Reviews
**Vendor:** NEXT  
**Category:** [User Research Tools](https://www.g2.com/categories/user-research)  
**Average Rating:** 4.6/5.0  
**Total Reviews:** 17
## About NEXT
Customers are the lifeblood of any company. And their voice—what they say, need and want—matters. NEXT is a customer intelligence platform that turns customer interaction data—from Gong, Zoom, Qualtrics, G2 and other sources—into actionable insights and automated workflows for teams in product, engineering, marketing and beyond. Using agentic AI technology with human-like accuracy, we let you bring the voice of your customers into the way you build, market, and sell your products. Launched in April 2023, NEXT is trusted by Bosch, PaperCut, Lipton, Action, and Erste Group. For more information, visit www.nextapp.co






- [View NEXT pricing details and edition comparison](https://www.g2.com/products/next-next/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-07-28+21%3A59%3A51+-0500&secure%5Bsession_id%5D=d24b21e4-5fc7-43f8-bad8-1117df8397f8&secure%5Btoken%5D=d56b0ed11b856f764a58da25f441dab4b0299e562725d65230d12c3c6773a2fc&format=llm_user)

## NEXT Features
**Core Conversational Capabilities - AI Chatbots**
- Controlled LLM Response Generation
- Context Maintenance Within Sessions
- Natural Language Understanding & Intent Inference

**User Response Methods**
- Survey
- Video Snippets
- Video Interview
- Photo Submission
- Text/Notes

**Call Analytics**
- Call Recording
- Machine Learning
- Call Analysis
- Lead Qualification

**Voice**
- Dictation
- Accuracy

**Management**
- Team Collaboration
- Access Control
- Data Security

**Data**
- Reliability
- Data Security

**Participant Selection**
- In-App
- In-Store
- On-Site
- Recruitment Pool

**Artificial Intelligence - Conversation Intelligence**
- Customer Scoring
- Speech-to-Text
- Sentiment Analysis

**Transcription**
- Speaker Identification
- Timecode Management
- Closed Captioning
- Custom Dictionary

**Functionality**
- Sentiment Analysis
- Tagging
- Note Taking
- Integrations

**Interaction**
- Complex Query Handling
- Natural Conversation
- Understanding
- Context Management
- Customizability

**Task & Flow Management - AI Chatbots**
- Scripted Dialogue & Decision Tree Support
- Fallback Responses for Unknown Queries

**Insights**
- Analytics
- Collaboration
- Sorting

**Editing**
- Collaboration
- Spell Check and Punctuation
- Text Editing
- Translation

**Learning**
- User Interaction Learning
- Error Learning

**Generative AI**
- AI Text Summarization

**Deployment & Embedding - AI Chatbots**
- API Access for Business System Integration
- Web Widget & SDK Embedding

**Integration**
- Data Security
- API
- Voice Files
- Live Captioning
- Integrates With Existing Applications

**Content Generation**
- Creativity
- Content Accuracy

**Generative AI**
- AI Text Summarization

**Agentic AI - Conversation Intelligence**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Admin & Configuration - AI Chatbots**
- No-Code Conversation Design

**System**
- API Flexibility
- Update Frequency and Utility
- Cross-Platform Compatibility	
- Software Integration

**Agentic AI - Transcription**
- Autonomous Task Execution
- Cross-system Integration
- Decision Making

**Agentic AI - AI Chatbots**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Monitoring & Improvement - AI Chatbots**
- Feedback-Driven Response Optimization

**Reliability & Safety - AI Chatbots**
- Guardrails & Content Controls

## Top NEXT Alternatives
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