--- title: Next Matter Reviews meta_title: 'Next Matter Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 33 reviews by the users' company size, role or industry to find out how Next Matter works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 33 scale: '5' date_modified: '2026-08-07' parent_category: name: Process Automation url: https://www.g2.com/categories/process-automation --- # Next Matter Reviews **Vendor:** Next Matter **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 33 ## About Next Matter Next Matter is the only process orchestration platform that empowers business users to publish automated workflows—without relying on IT. Purpose-built for the AI era, it combines the flexibility of case management with the structure of enterprise-grade iBPMS, designed for business teams, governed by IT. With Next Matter, users orchestrate people, systems, and data through a visual drag-and-drop workflow builder, no-code interfaces for team and guest actions, and dashboards that deliver end-to-end transparency. Leading enterprises trust Next Matter to accelerate transformation: ✔ OBI empowers business teams to launch production-ready process prototypes in just days. ✔ Trade Republic rolls out compliant, customer-facing workflows in weeks—not months. ✔ Ocorian fully automates complex fund administration processes across geographies. ✔ O₂ Telefónica transforms employee service delivery—digitizing processes without developer bottlenecks. \_\_\_\_\_ Founded in 2019, Next Matter is a remote-first company backed by OMERS Ventures, Crane, and BlueYard. Our mission: to build the best orchestration and automation platform for the AI era. ## Next Matter Pros & Cons **What users like:** - Users laud the **ease of use** of Next Matter, enabling seamless workflow creation without coding skills. (3 reviews) - Users praise the **easy setup** of Next Matter, allowing for seamless workflow creation without coding requirements. (2 reviews) - Users commend the **process efficiency** of Next Matter, empowering automation and streamlined workflow management effortlessly. (2 reviews) - Users value the **automation control** of Next Matter, enhancing workflow management without needing coding skills. (1 reviews) - Users appreciate the **exceptional customer support** from Next Matter, aiding in efficient process automation and workflow management. (1 reviews) - Dashboarding (1 reviews) - Easy Creation (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) **What users dislike:** - Users find **integrations complex** and lacking training resources, leading to slower performance and dependency on support. (1 reviews) - Users note **editing difficulties** in Next Matter, specifically regarding accidental mistakes and saving forms. (1 reviews) - Users find **editing issues** in Next Matter hinder effective use, particularly for internal users needing form corrections. (1 reviews) - Users find Next Matter **expensive** due to complex integrations and slow loading times for larger processes, requiring additional support. (1 reviews) - Users find the **form issues** in Next Matter challenging, specifically with saving, editing, and printing capabilities. (1 reviews) - Inadequate Saving Features (1 reviews) - Insufficient Training (1 reviews) - Insufficient Tutorials (1 reviews) - Integration Issues (1 reviews) - Learning Curve (1 reviews) ## Next Matter Reviews ### 1. Good but neutral experience **Rating:** 2.5/5.0 stars **Reviewed by:** Barbara K. | Talent Acquisition Lead, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Next Matter?** The system is pretty straight forward. Without any additional training, it's possible to just start using it and understand it. **What do you dislike about Next Matter?** Sometimes it's not as easy to search for something specific. **What problems is Next Matter solving and how is that benefiting you?** Cooperation between different departments in the company, making sure that an onboarding process of an employee goes smooth and all the steps are visible and followed. **Official Response from Michael Guan:** > Dear Barbara, thank you for taking your time to review Next Matter. We are happy to hear that you find Next Matter easy-to-use and to understand, even without additional training. We apologize if you have had difficulty searching for specific items within the platform. We would like to understand this issue better and resolve it for you - and to turn your experience from neutral to great. Feel free to reach out to us at any time using the Next Matter chat on our website: https://www.nextmatter.com - click the chat icon on the bottom right Thank you! Michael - Success Lead @ Next Matter ### 2. Sometimes I find that it hangs and throws out the pictures. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Next Matter?** That it is quick for our company to quickly deliver the goods to the customer **What do you dislike about Next Matter?** Actually, this makes sense for our company, but sometimes it hangs and removes the images, then you must put them back in yourself. **What problems is Next Matter solving and how is that benefiting you?** The man must communicate with the warehouse so the guys know what to pick. **Official Response from Michael Guan:** > Hello, thank you for taking the time for a review. We are pleased that Next Matter is helping your company deliver goods to customers faster. We take your feedback regarding the performance of our platform and the images very seriously. We would like to help you address this concern and invite you to contact us via the Next Matter Support Chat (https://www.nextmatter.com - then click on the chat button at the bottom right). Thank you for your cooperation! Michael - Success Lead @ Next Matter - [View Next Matter pricing details and edition comparison](https://www.g2.com/products/next-matter/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+16%3A51%3A57+-0500&secure%5Bsession_id%5D=bdbea81b-ae85-4a88-9b6c-516ad5c11d7d&secure%5Btoken%5D=82580987be4de63e38ff46d9d2fc5158d2da038b3d278adbc2b1e7d947df5d5b&format=llm_user) ## Next Matter Features **Setup** - Activities - Flows - Dependencies - Notifications - Calendar Management - Business Process Automation **Task Tracking** - Activity Feed - Task Schedules - Comments **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Functionality - Process Orchestration** - Peak Demand Handling - Process Customization - Process Automation - Workflow Management - High-Stakes Process Automation **Workflow Design & Orchestration** - Task Logic and Sequencing - Visual Workflow Builder **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management - Task Management - Configurable Workflow - Deployment Management - Integrations Management **Knowledge Base** - Q & A - Link Sharing - Searchable **Management** - Updates - Audit Trail - Integration **Checklist Options** - Templates - Native Forms - Downloadable Manuals **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Integration & Adaptability - Process Orchestration** - Third-Party Software Integration - Endpoint Integration - Intuitive Process Design - Real-Time Process Monitoring - Business Process Adaptation - Customer-Facing Process Management - Multi-Endpoint Execution - Regulatory Compliance Management **Integrations & Connectivity** - Pre-Built Integrations - Custom Integration Capabilities **Data Control** - Data Migration - Data Synchronization - Data Security **Security** - Verification - Role-Based Permission - Public vs Private **Software Availability** - Integrations - Permissions - Mobile Application - Desktop Application **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Generative AI** - AI Text Generation - Generative AI **Automation Execution & Intelligence** - AI-Powered Optimization - Trigger-Based Automation **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management - Mobile Access **Content** - Trackable Analytics - Import - File Viewing - Update Notifications **Development & Customization** - Low-Code/No-Code Tools - Reusable Components **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Role-Based Permissions - Real-Time Updates - Graphical User Interface - No-Code - Real-Time Reporting - Data Visualization - Customizable Fields - Charting - Integrated Development Environment - Customizable Forms - Generative AI - API - Reporting & Statistics - Agile Methodologies - Web Forms - Custom Development - Offline Access - Customizable Reports - Visual Modeling - Access Controls/Permissions - Authentication - Search/Filter - Alerts/Notifications - Activity Dashboard - AI Copilot - Secure Data Storage - Collaboration Tools - Approval Process Control - Web/Mobile App Development - Data Import/Export - Version Control - Real-Time Notifications - Drag & Drop - For No-Code Development - Performance Metrics - Pre-Built Modules **Additional Functionality** - Drag & Drop - Template Management - Approval Process Control - Customizable Dashboard - Rules-Based Workflow - Document Management - Monitoring - Progress Tracking - Workflow Configuration - Collaboration Tools - Commenting/Notes - Task Management - Forms Management - No-Code - Data Import/Export - Email Management - Customizable Reports - Access Controls/Permissions - Graphical Workflow Editor - Real-Time Data - API - Search/Filter - AI Copilot - Mobile Access - Customizable Fields - Activity Tracking - Compliance Tracking - Role-Based Permissions - Reporting/Analytics - Project Workflow - Activity Dashboard **Communication** - Social Features - Tagging - Upload - Comments **Governance & Security** - Audit Logging - Role-Based Access Control **Additional Functionality** - Collaboration Tools - SSL Security - Reporting & Statistics - Customizable Reports - Customizable Fields - Customizable Branding - Data Import/Export - Single Sign On - Content Management - Content Library - Workflow Management - Text Editing - Widgets - Generative AI - Knowledge Base Management - Activity Tracking - Discussions/Forums - API - Live Chat - Activity Dashboard - AI Copilot - Calendar Management - Drag & Drop - Self Service Portal - Communication Management - Commenting/Notes - Catalog Management - Document Management **Reporting & Analytics** - Real-Time Dashboards - Workflow Analytics **Agentic AI - Business Automation Platforms (BAPs)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Next Matter Alternatives - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Process Street](https://www.g2.com/products/process-street/reviews) - 4.6/5.0 (451 reviews) - [Tines](https://www.g2.com/products/tines/reviews) - 4.7/5.0 (401 reviews)