--- title: Next Caller Reviews meta_title: 'Next Caller Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Next Caller works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 6 scale: '5' date_modified: '2026-07-12' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Next Caller Reviews **Vendor:** Next Caller **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.8/5.0 **Total Reviews:** 6 ## About Next Caller Next Caller, a Pindrop® Company, provides enterprise-grade ANI Validation and Spoof Detection for contact centers using VeriCall® Technology. VeriCall Technology analyzes the metadata on incoming calls to “green light” over 75% of customers, and also flags call spoofing. With Next Caller, businesses can save time, money, and avoid treating customers like criminals. Next Caller was founded in 2012 and acquired by Pindrop in 2021. Next Caller is a separately, operated subsidiary and is headquartered in New York City. ## Next Caller Reviews ### 1. The application is user friendly UI & very Good interesting Features **Rating:** 4.0/5.0 stars **Reviewed by:** Aman J. | Inside Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Next Caller?** It is very easy to use unlike other similar apps that couldnt even perform like this app also its fast blocking feature works smoothly love it **What do you dislike about Next Caller?** Please add pickup and hangup feature so that one can listen voice mail and instatnly cut the call **What problems is Next Caller solving and how is that benefiting you?** Helping in Identyfing the spam calls ## Next Caller Discussions - [What is Next Caller used for?](https://www.g2.com/discussions/what-is-next-caller-used-for) - [View Next Caller pricing details and edition comparison](https://www.g2.com/products/next-caller/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A56%3A40+-0500&secure%5Bsession_id%5D=f765f5df-f001-4276-bad0-dc3e9b8e450a&secure%5Btoken%5D=81a6a6845c4974d31626b4e60da4996e7d7fa41565a7a22d7d3ba6dfe212676d&format=llm_user) ## Next Caller Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Fraud Detection - PCI Compliance - Application Management - Audit Management - Single Sign On - Secure Data Storage - SSL Security - Privileged Account Management - Reporting & Statistics - Two-Factor Authentication - Member Accounts - HIPAA Compliant - AI Copilot - Self-Service Access Request - User Provisioning - Audit Trail - Third-Party Integrations - Real-Time Notifications - Active Directory Integration - Authentication - Compliance Management - Workflow Management - Access Controls/Permissions - Access Management - Secure Login - Customizable Branding - Real-Time Monitoring - Security Auditing - Policy Management - Data Synchronization - Collaboration Tools - API - Unified Directory - Multi-Factor Authentication - Biometrics - Activity Dashboard - Generative AI - Credential Management - Event Logs - Real-Time Analytics - Password Management - Access Certification - Self Service Portal - Mobile Access **Detection** - Payment Verification - Bot Mitigation - Real-Time Monitoring - Alerts **Administration** - Bi-Directional Identity Synchronization - Policy Management - Cloud Directory - Application Integrations - Password Synchronization - Password Management - Credential Management - Password Policies **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Analysis ** - ID Analytics - Intelligence Reporting - Incident Reports - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring - Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Administration** - Fraud Markers - Transaction Scoring - Blacklisting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition **Agentic AI - Fraud Detection** - Cross-system Integration - Adaptive Learning - Decision Making **Additional Functionality** - Onboarding - Risk Management - Digital Signature - Workflow Management - Data Capture and Transfer - Consent Management - Customer Data Management - AI Copilot - Mobile Access - For Financial Institutions - Audit Trail - Video Conferencing - Behavior Tracking - API - Compliance Management - Blockchain Support - SDKs - Search/Filter - Geolocation - Generative AI - Multi-Language - Scheduling - Authentication - Case Management - Approval Process Control - Alerts/Notifications - Access Controls/Permissions - Lifecycle Management - Secure Data Storage - Address Validation - Biometrics - Document Management - Forms Management ## Top Next Caller Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,478 reviews) - [LastPass](https://www.g2.com/products/lastpass/reviews) - 4.5/5.0 (2,062 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews)