The multiple different options for insurance, credit card, and messaging Review collected by and hosted on G2.com.

for Statements/payments: there is not an option to send the full family statement owed without putting in a custom amount and note, when sending a payment request it does not give an option for the patient to select a certain amount to pay only gives the option for the $ amount owed - if there was an option for the office to select a range of what is to be paid that would help receive more payments I believe, if a statement is sent if that could be automatically synced with eaglesoft to make a note in the chart (like the payments) do that it was sent that would be helpful, some patients have a $ amount but are set in eaglesoft to not receive statements (due to collections or certain insurances) and still show up on NextHealth with $ amount making certain ones have the option to not show up due to this or age would help clean up the $$ amounts that are actually due

For Insurance Verification I understand there are some insurance that just do not sync well or nexhealth is unable to review, if they would open their range to more insurance companies that would also be helpful Review collected by and hosted on G2.com.

I use NexHealth for messaging patients, filling our schedule, sending statements, and patient forms. The biggest problem NexHealth solves for my office is time. Time is very valuable, and not having to call or schedule patients, collect balances, etc., gives me time back for other responsibilities. It's great to have a tool that works for me while I handle other tasks. I also love that it's very customizable to fit what works best for my workflow. I like how user-friendly it is. The messaging feature is the one I value the most as it makes my day easier and more seamless. It integrates and syncs up very well with our dental program, Dentrix. Adding additional options within NexHealth was very easy, and calls with their employees are pleasant. Review collected by and hosted on G2.com.

NA Review collected by and hosted on G2.com.

NexHealth is one of the few that offers so many features to our legacy software, especially without having to split between multiple systems. Review collected by and hosted on G2.com.

Being updated soon, so not sure if it will be updated but presently, the summarized activity for templates displays the total for all time and is unable to select a specific date range. To see the activity of a specific template, you need to view the history of each template, which is unable to be exported. Review collected by and hosted on G2.com.

I really like how NexHealth makes it easy for patients to schedule their own appointments, which is a top priority for us. Syncing NexHealth to our schedule was amazing, and the way it digitizes forms is great too. It also simplifies payments, making it easy for patients to check out and ensuring payments go straight into the right account, which helps us avoid errors at the end of the day. NexHealth does an excellent job with communications to our patients, offering many options for us to use. I also appreciate that NexHealth has a "Waiting List" feature that helps us fill open slots on our schedule without having to call patients. NexHealth also sends out certain forms automatically to our patients reducing the need for us to sned them out. Review collected by and hosted on G2.com.

Maybe that the phone service is with an outside vendor. Review collected by and hosted on G2.com.

I like how comprehensive and user-friendly NexHealth is. The onboarding process was phenomenal, especially thanks to Ecom, who was absolutely exceptional from start to finish. He was patient, responsive during off hours, knowledgeable, and incredibly helpful in guiding both me and my staff through every feature. Ecom made the transition smooth and ensured that our team felt confident using the platform. I appreciated having all the features in one platform, and it felt intuitive to use every feature. NexHealth has helped streamline every aspect of our patient experience and daily workflow. It has improved online scheduling, appointment confirmations and reminders, digital forms, patient communication, collection, and review management, and reduced the required follow-up from my staff. Review collected by and hosted on G2.com.

I find the handling of insurance and finding updated coverage balances problematic. It would be extremely helpful if I could access real-time information about a patient's active coverage, like the remaining annual maximum and deductible status. Currently, I have to make more manual insurance calls, which leads to less accurate cost estimates for patients before treatment. Review collected by and hosted on G2.com.

NexHealth significantly improves patient communication, automates appointment management, and provides a seamless online scheduling experience. The platform is easy to use, integrates well with our workflow, and helps improve overall operational efficiency. Review collected by and hosted on G2.com.

The initial setup and customization process can take some time to fully optimize. However, our onboarding manager, Ecom Lu, provided exceptional support throughout the implementation, was highly responsive to our requests, and helped ensure a smooth experience. Review collected by and hosted on G2.com.

We recently signed up with NexHealth for patient communication, patient forms, and patient billing. The product and the support have all been first class. The communication is highly customizable, allowing us to send the exact messages that I want to send when we need to send them. The software itself is excellent, and the initial setup was very easy. Review collected by and hosted on G2.com.

We need to become fully in sync with the software. Where we have duplicate appointments for the same patient on the same day, we need to find a way to effectively combine the appointments and send only one reminder. Review collected by and hosted on G2.com.

I like that NexHealth speeds up and makes insurance verification more accurate than what we were doing before, especially on the fly. The online booking makes it easier for patients to book with us, and it's good overall. Being able to send out campaigns to segments of patients is also helpful. The setup process was very smooth, which was great. Review collected by and hosted on G2.com.

The online booking process is an area that could use improvement, as we've experienced some double bookings. We had to find workarounds for this issue, so a fix or an easier solution without needing workarounds would be helpful. Specifically, making it possible to consolidate all the operatories to see available openings and only provide those options to users scheduling online could prevent these problems. Review collected by and hosted on G2.com.

Collecting payments from patients is straightforward. I like being able to set filters for payment requests, and it also makes it easy to keep track of all the payments I’ve requested. Review collected by and hosted on G2.com.

At the moment, I’m not able to set up payment plans, but I understand it’s in the works. Review collected by and hosted on G2.com.

It is cost effective over other platforms. Onboarding was great by Ecom, however not great with KrickTok. Review collected by and hosted on G2.com.

I am not a fan of the platform. I do not like that our company name does not add to text messages. I do not like that I cannot search for a payment transaction by charge amount. Review collected by and hosted on G2.com.