--- title: NexHealth Reviews meta_title: 'NexHealth Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how NexHealth works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 137 scale: '5' date_modified: '2026-08-11' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # NexHealth Reviews **Vendor:** Nex Health **Category:** [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm) **Average Rating:** 4.8/5.0 **Total Reviews:** 137 ## About NexHealth NexHealth is the patient experience platform that provides true practice automation. We help you eliminate the tedious tasks that slows your team down and keeps them tied to the front desk. Our proprietary Synchronizer technology syncs directly with your health record system in real-time, with updates appearing in seconds, not minutes or hours. This unique, reliable sync means you can actually automate every step of the patient journey from booking to payment without the errors and delays common on other platforms. Our patient booking software helps you fill the calendar without endless phone calls. Real-time online booking lets patients schedule 24/7 while our automated Waitlist fills last-minute cancellations in minutes. Bring patients back for the care they need with automated patient recall messages. Our unique 1-Click Booking links makes it easy for patients to schedule follow-ups via SMS or email without a patient portal, saving your team from hours of manual outreach and delighting patients with fewer steps to make an appointment. Handle your entire patient intake process with our HIPAA compliant digital forms software that eliminates the need for paperwork and manual data entry. We digitize your existing forms for you or you can easily create your own with the powerful form builder. Capture all the data you need - from consent, history, payments, and more. Patient information syncs automatically to their record in your EHR, saving you hours of time and reducing data mistakes. Stay on schedule with patients that show up with their intake forms already completed by sending the right forms automatically before each appointment. Next, NexHealth helps you eliminate phone tag with a comprehensive patient communication suite. Automate everything from customizable appointment reminder sequences that reduce no-shows to review requests after appointments that boost your online reputation using feedback from your happiest patients. Our HIPAA-compliant two-way messaging lets your team text directly with patients, ending the game of phone tag for good. Finally, get paid faster with in-office terminals and digital payment requests that sync with your EHR ledger. You can collect outstanding balances with simple text and email payment requests that make it convenient for patients to pay. Ledger Sync instantly shows who has a balance and automatically posts payments back to the patient record with correct provider and procedure attribution, saving hours valuable admin time every week. Free your team from repetitive tasks so they can focus on what matters most: the patients. Get started with flexible, month-to-month billing and no long-term contracts. ## NexHealth Pros & Cons **What users like:** - Users appreciate the **ease of use** of NexHealth, facilitating seamless communication and efficient payment processing. (28 reviews) - Users commend the **responsive customer support** of NexHealth, appreciating quick assistance and effective communication solutions. (14 reviews) - Users value the **effective communication tools** of NexHealth, significantly enhancing efficiency and patient interaction in practices. (10 reviews) - Users appreciate the **convenience of online forms** with NexHealth, enhancing efficiency in managing patient interactions. (10 reviews) - Users value the **ease of patient communication** with NexHealth, enhancing relationships and facilitating effective interactions. (10 reviews) - Time-saving (9 reviews) - Users appreciate the **user-friendly features** of NexHealth, which enhance efficiency and improve patient communication dramatically. (8 reviews) - Users appreciate the **efficient appointment scheduling** features of NexHealth, enabling smooth booking and excellent patient communication. (7 reviews) - Users find NexHealth to be very **helpful** , making their processes easy and seamless. (7 reviews) - Scheduling (7 reviews) **What users dislike:** - Users face **messaging issues** with NexHealth, experiencing inconvenience and inefficiencies due to lack of automation and complex navigation. (4 reviews) - Users often face **technical issues** like lagging and syncing problems, impacting checkout efficiency and user experience. (4 reviews) - Users find **limited features** in NexHealth, making tasks cumbersome and requiring multiple workarounds for efficiency. (3 reviews) - Users find the **appointment management difficult** due to cumbersome navigation and lack of automated message generation. (2 reviews) - Users often face **calendar syncing issues** that result in missing information and technical difficulties. (2 reviews) - Connectivity Issues (2 reviews) - Users find **difficult navigation** frustrating, requiring numerous clicks and workarounds to use NexHealth effectively. (2 reviews) - Users find the **inefficiency** of NexHealth frustrating, requiring excessive manual work and multiple work-arounds for basic tasks. (2 reviews) - Users struggle with the **lack of automation** in NexHealth, leading to increased manual work and inefficiencies. (2 reviews) - Limited Mobile Compatibility (2 reviews) ## NexHealth Reviews ### 1. Quick, Efficient Customer Support Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about NexHealth?** It is so quick and easy to get in contact with customer support. I have never had a negative experience when a problem arises. They work quickly and efficiently to resolve it for me **What do you dislike about NexHealth?** My one "complaint" is I wish we could send out all past balances at once instead of each individual patient **What problems is NexHealth solving and how is that benefiting you?** NexHealth payments integrating with our dental software is a dream come true. It has cut down our walk out time as well as the time we spend in correcting mistakes when payments are incorrectly logged in ### 2. Highly recommend for dental practce **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about NexHealth?** We have been using Nexhealt in our practice and it has made a huge difference in both efficiency and patient communication. Their appointment confirmation and online scheduling tools save our team so much time and make thinks easier for both the team and our patients. We have been what I call living in the past with how we take card payments, having to type the card number in for each payment. We recently added the payment feature to our Nexhealth services and it has been a game changer. The Tap-to-pay feature on the wireless terminals make it a much smoother checkout for the patient. The platform lets us run custom marketing campaigns which help us stay connected with patients and allows to easily get communications out in weather events and much more. **What do you dislike about NexHealth?** The biggest downside is there is at times a lag between our practice management system and Nexhealth that can cause a slight delay on getting the patient fully checked out if a payment is needed. **What problems is NexHealth solving and how is that benefiting you?** Efficiency ### 3. Excellent product and support **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about NexHealth?** Excellent customer service. Not only are they quick to implement any changes that we ask, but have previously put together a team to trouble shoot any issues that we have had. We use Nexhealth everyday to run our dental practice. Easy to use for both the front desk employees and the administrator. Integrates easily with our dental PMS and we use almost all of the features offered. **What do you dislike about NexHealth?** Does not integrate with our orthodontic PMS. We would love if it had a phone feature with screen pops and call tracking! **What problems is NexHealth solving and how is that benefiting you?** The online scheduling feature has offloaded many phone calls. Electronic patient intake and health history forms are a breeze to set up and use. 2 way text communication with patients and appointment confirmations helps the front desk with faster patient communication. ### 4. Forms and Reminders That Just Work—Plus Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Carson L. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about NexHealth?** Forms and reminders work great. Ishita was very helpful. **What do you dislike about NexHealth?** Not too many downsides that I have discovered yet. **What problems is NexHealth solving and how is that benefiting you?** It seems they are there to help and solve issues if they come up. ### 5. We rely on NexHealth everyday! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff W. | Treatment Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about NexHealth?** We rely on Nexhealth every day for managing our payments, scheduling appointments online, communicating with patients, handling digital forms, and running campaigns. If we need any assistance, customer support is always happy to help. **What do you dislike about NexHealth?** We can sometimes experience technical issues such as lagging and syncing issues. **What problems is NexHealth solving and how is that benefiting you?** At the moment, we needed assistance with obtaining photos from patients, and they were able to provide support immediately. ### 6. Personalized, Responsive Support and an App That’s Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about NexHealth?** Personalized customer service, through follow-up, quick responsiveness and ease of use of the app. **What do you dislike about NexHealth?** There are no real downsides in my opinion. **What problems is NexHealth solving and how is that benefiting you?** Streamlining our communications with staff and patients, reducing tedious tasks ### 7. Easy, User-Friendly Payments with Time-Saving Auto-Sync **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie V. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2026 **What do you like best about NexHealth?** Easy payment terminal and auto syncing saves time. Everything is extremely user friendly and completely customizable. **What do you dislike about NexHealth?** Family balance billing and auto syncing family accounts. Auto withdrawal payment plan. **What problems is NexHealth solving and how is that benefiting you?** n/a ### 8. NexHealth has been a game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Kim R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about NexHealth?** We switched from Solution Reach to NexHealth. We use digital forms, payments, and are in the process of adding insurance verification. It's user friendly, easy to use and understand. I love the customer support- timely, friendly, and helpful! They're always making improvements to the product and are open to suggestions, which is great! **What do you dislike about NexHealth?** The reporting features for payments is a bit lacking, but it's already improved quite a lot since our onboarding. **What problems is NexHealth solving and how is that benefiting you?** This is a tough one to answer. Digital forms saves SO much time, the forms go directly into smartdocs (Eaglesoft) and populates into our medical history. The ability to text with our patients saves so many phone calls, which also saves us a lot of time. Being able to text a statement and payment link has shortened turn around time and is improving our A/R. There are so many ways that NexHealth has been helpful! ### 9. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | Assistant to the office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about NexHealth?** I like the ease of use. The program is very customizable. There is an amazing support team to help with any questions. Sending a text or email statement has been amazing. **What do you dislike about NexHealth?** The current downside with their payment collection system is that patients cannot make a partial payment on a requested amount. They are only able to pay in full. **What problems is NexHealth solving and how is that benefiting you?** Nexhealth is helping us in collections. It has only been a few days and we have text out balances and so far have gotten a positive response. It also has aided us in lessening our confirmation calls. ### 10. Easy to Reach Support Whenever We Need Help **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about NexHealth?** We like how easy it is to get in contact with someone whenever we need help. **What do you dislike about NexHealth?** It doesn’t sync all information, including forms. **What problems is NexHealth solving and how is that benefiting you?** It’s helping us stay in touch with our patients by sending automated messages. ### 11. NexHealth is a great asset **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2025 **What do you like best about NexHealth?** NexHealth has helped tremendously in being able to stay in touch with our patients. The way it syncs perfectly with our dental program is awesome and allows us to easily see what is going on. Once it is in place, the transition is smooth as well. I have only had to contact customer service once, but it was a quick call - no complaints. **What do you dislike about NexHealth?** I honestly cannot think of a single thing. **What problems is NexHealth solving and how is that benefiting you?** The text and email appointment reminders for patients has been extremely beneficial and easy to use. The ability for patients to schedule themselves has also been helpful, and the wait-list feature where NexHealth sends out a notification of open slots and the patient just chooses one and it automatically gets scheduled is a lifesaver! ### 12. NexHealth Streamlines Scheduling and Forms for a Smoother Patient Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2026 **What do you like best about NexHealth?** Since implementing NexHealth, our patients love being able to schedule appointments and complete their forms online. It’s made their experience smoother and more convenient, while also reducing phone calls and paperwork for our staff. Our workflow is more efficient than ever. **What do you dislike about NexHealth?** I have not run into any features that we dislike at this time. **What problems is NexHealth solving and how is that benefiting you?** Reduce phone calls and paperwork for our staff. Our workflow is more efficient than ever. ### 13. Amazing support, very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Marquis C. | Office Manager, Dental Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about NexHealth?** Very user friendly for both office staff and patients and excellent support from Nexhealth. I was able to jump into using this product with almost no instruction, a testament to how easy it is to learn and use. The new and improved payment system is amazing, we collected over twenty thousand in the last 90 days, old statements that had been a problem for us up until the new payment collection system. It's so much easier! **What do you dislike about NexHealth?** Well I like more pretty colors, but meh, that's me. **What problems is NexHealth solving and how is that benefiting you?** Payment collection. ### 14. Best decision! **Rating:** 5.0/5.0 stars **Reviewed by:** Maggie B. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about NexHealth?** We love how easy it is to use and how much time we are saving on daily basis. Their customer service is amazing, always resolving what ever issue we may have and done quickly. We have all of their features integration was super easy. Our patients love their credit card terminals and text to pay. **What do you dislike about NexHealth?** How often we don't sync. Their customer service is amazing. They get on the problem right away and always find a fix asap **What problems is NexHealth solving and how is that benefiting you?** We get our schedule filled quicker than ever before. ### 15. User-Friendly, Feature-Packed, and Backed by Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about NexHealth?** User-friendly, packed with great features, and backed by amazing support! **What do you dislike about NexHealth?** I haven’t noticed anything I dislike so far. **What problems is NexHealth solving and how is that benefiting you?** Patient communication, payments, and booking all in one place. ### 16. Next Health: Revolutionizing Wellness with Advanced Health Optimization and Longevity Services **Rating:** 4.0/5.0 stars **Reviewed by:** Raechelle Denise C. | Payroll Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about NexHealth?** What I like best about NexHealth is how it streamlines the entire patient experience. From easy scheduling and automated reminders to seamless EHR integration, it reduces administrative work and improves communication. The platform is user-friendly, and their customer support is always responsive. It’s a great tool for modernizing healthcare operations. **What do you dislike about NexHealth?** While NexHealth offers many great features, one potential downside is that it may not be fully customizable for all healthcare practices, depending on their specific needs. Some users may find certain integrations or workflows a bit rigid, which can limit flexibility. Additionally, the platform could benefit from a more advanced reporting system for deeper insights into patient data. **What problems is NexHealth solving and how is that benefiting you?** NexHealth solves the problem of administrative inefficiencies by automating scheduling, reminders, and payments. It saves time, reduces errors, and integrates seamlessly with EHR systems. The platform also improves patient communication, making everything more efficient and streamlined. ### 17. Using NexHealth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about NexHealth?** The ability to interact with Open Dental. Forms go directly to the patients' accounts and is just all around helpful. **What do you dislike about NexHealth?** This is not a downside, per se, but I wish the texting between NexHealth and the office had the ability to go to the patient's communication log in our software system. Copying and pasting is still better than possibly missing something when typing in a phone call communication. **What problems is NexHealth solving and how is that benefiting you?** More ease of communicating with patients. Getting balance owed in a faster time. ### 18. Excellent Product, Even Better Support **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea V. | Director of Support Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about NexHealth?** It is easy to use and integrates with our practice management software. The customer support is outstanding, the team goes above and beyond. Campaigns and Payments are my favorite features. **What do you dislike about NexHealth?** I really don't have any dislikes. I am looking forward to seeing notes in the practice management system. **What problems is NexHealth solving and how is that benefiting you?** Eliminating wasted time by sending intake paperwork prior to patients appointments. Eliminating wasted time and paper use with electronic payment requests. Helping keep full schedules with Campaigns. ### 19. Simplified dashboard for all our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about NexHealth?** We love that we can do all the tasks that we most often from one screen! **What do you dislike about NexHealth?** We have not found any downsides. If there has been a concern, the teal has been able to offer us a workaround. **What problems is NexHealth solving and how is that benefiting you?** We were using several different portals. Now we are using just NH, saving us time And money ! ### 20. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Raigan D. | Patient Care Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about NexHealth?** I use NH for work currently it’s seamless and user friendly! **What do you dislike about NexHealth?** sometimes things don’t coincide with my offices specific use of dentrix **What problems is NexHealth solving and how is that benefiting you?** N/A ### 21. Review nexus **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about NexHealth?** It's easy to use and navigate and inmediate contact with patient **What do you dislike about NexHealth?** Nothing at the moment it's simple to use **What problems is NexHealth solving and how is that benefiting you?** Intake time ### 22. Office Manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about NexHealth?** It is easy to use and works well with our dental software. **What do you dislike about NexHealth?** It is a separate program so you have to switch from one to the other. **What problems is NexHealth solving and how is that benefiting you?** Online statements, makes it easier and quicker for patients to pay ### 23. I'm glad we are with Nexhealth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about NexHealth?** The product is great, easy to use. Customer support from the beginning has been a breeze. **What do you dislike about NexHealth?** Sending statements, you can not send in bulk and when you send a statement from NH it does not write back to Eagle Soft. **What problems is NexHealth solving and how is that benefiting you?** N/A ### 24. Great streamlined Patient Experience: **Rating:** 4.0/5.0 stars **Reviewed by:** Parul A. | Postdoctoral Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about NexHealth?** Streamlined Patient Experience Easy to Use Time-Saving: **What do you dislike about NexHealth?** Higher Price Point and Occasional Inaccuracies: **What problems is NexHealth solving and how is that benefiting you?** NexHealth aims to solve problems related to inefficient patient experiences and operational complexities in healthcare practices. By automating tasks like scheduling, communication, and form completion, NexHealth aims to streamline workflows, improve patient engagement, and reduce administrative burden. This can lead to increased revenue, a better patient experience, and more time for providers to focus on patient care. ### 25. Great platform for patient communication **Rating:** 5.0/5.0 stars **Reviewed by:** Christina K. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about NexHealth?** The platform works well and service is great. **What do you dislike about NexHealth?** I don’t see any downsides right now. The product works well to effectively communicate with patients. **What problems is NexHealth solving and how is that benefiting you?** Patients can check in easily to their appointments and complete health histories easily. We had issues with our previous platform not working and patients couldn’t fill out their forms. ### 26. Revolutionary tool that dental offices must have!!!! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about NexHealth?** Quick payment posting & appt scheduling. **What do you dislike about NexHealth?** Quick glance of monthly financial reports **What problems is NexHealth solving and how is that benefiting you?** I cannot think of anything at the moment. ### 27. Easy to use, not to distracting **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie G. | Dental, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about NexHealth?** It helps us connect our patients to our schedule and easy to contact them. **What do you dislike about NexHealth?** Nothing, everything is good! Will continue to use. **What problems is NexHealth solving and how is that benefiting you?** Having our patients on one area and helping us schedule them. ### 28. Review for NexHealth **Rating:** 5.0/5.0 stars **Reviewed by:** cambri w. | Medical Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about NexHealth?** Nexhealth was super helpful and makes things very easy and seamless. I would recommend this to colleagues. **What do you dislike about NexHealth?** I have not found any downsides to using NexHealth **What problems is NexHealth solving and how is that benefiting you?** It is a lot better than using our old program. Way easier to navigate. ### 29. NexHealth Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tia H. | Front desk clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2025 **What do you like best about NexHealth?** I love it's flexibility and commitment. I also like their community action. **What do you dislike about NexHealth?** I don't think that I found anything that I did not like about NexHealth. **What problems is NexHealth solving and how is that benefiting you?** NextHealth is solving all the problems between providers and patients ### 30. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** John C. | Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about NexHealth?** Having access to messages on computer and phone **What do you dislike about NexHealth?** With messages on the computer, the screens needs to be refreshed **What problems is NexHealth solving and how is that benefiting you?** Ease of texting patient s ### 31. It's good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about NexHealth?** It's easy to use. The platform is so so user friendly **What do you dislike about NexHealth?** Nothing I love it it's so good. Easy to use **What problems is NexHealth solving and how is that benefiting you?** Helping me to remember appoints, it's so perfect for that ### 32. Hands down the best system I've used and I've used at least 6 others **Rating:** 5.0/5.0 stars **Reviewed by:** Shaye C. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about NexHealth?** The integrity of the company. I was not upsold or misled. I was guided to what works best for our office and I haven't looked back. Excellent Customer Service!! **What do you dislike about NexHealth?** So far I haven't run across anything. When I have an issue with something they are quick to not only help and correct the issue but they are personable and kind. **What problems is NexHealth solving and how is that benefiting you?** It's more like - "what haven't they helped with" I am into my role here at Falmouth Peds Dentistry 6 months and this was one of the first things I changed for our office. It illiminated the need to hire a 3rd person, it saves us so much time, the paperwork is amazing and the best part is the review system. We love it!! ### 33. Intuitive, user friendly ad highly beneficial to our office **Rating:** 5.0/5.0 stars **Reviewed by:** Vera C. | office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2023 **What do you like best about NexHealth?** Patiets can make appoinments online any time whether the office is open or not. Reminders are sent with patients able to confirm right through that reminder. Waitlist is a great new feature as well which lets us quickly and efficiently fill those late cancellation spots **What do you dislike about NexHealth?** If an existing patient making an online appointment uses a nickname or a name even slightly different than that in the PMS, then a new patient is created, causing a bit of clutter. **What problems is NexHealth solving and how is that benefiting you?** More people are confirming their appointments. More people are leaving Google reviews. Waitlisted people can be contacted quickly and easily. Helps our practice be as user accessible as possible. ### 34. Not as Promised, Cumbersome **Rating:** 1.5/5.0 stars **Reviewed by:** Grace E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about NexHealth?** We like being able to send medical history update form requests electronically, ahead of time. Also, being able to do them on an iPad while the Pt is in the office is a nice feature. **What do you dislike about NexHealth?** The platform is hard to use. Have to click on multiple tabs to manual sync forms and check which forms/messages were sent. When you reschedule an appointment, a new message is NOT generated- this is EXTREMELY inconvenient and makes a TON of extra work. We have to use MANY work-arounds to make this software useable. **What problems is NexHealth solving and how is that benefiting you?** We have not realized any benefits yet. All suggestions on how to fix the NexHealth software have been "submitted" but nothing has been implemented. ### 35. Amazing Robust User Friendly Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather B. | Director of Patient Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about NexHealth?** The one thing I love about Nexhealth is that is has everything you need all in one platform, which not only saves time and money but also gives back vital minutes throughout the day to your team members that can be spent improving your patients and clients experience! **What do you dislike about NexHealth?** I do not have many things I do not like about the platform. I would say this is more of a suggestion than a dislike but it would be amazing if your payments could auto sync with different PMS systems to make payments more streamlined! **What problems is NexHealth solving and how is that benefiting you?** The main problem that Nexhealth solved for us was cutting down the usage of 5-6 different platforms to 1 for our in-office teams! Not only is this more scalable but it also saves time for all involved. ### 36. Amazing customer service and Easy Onboarding Process! **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2023 **What do you like best about NexHealth?** I really was impressed with my personal onboarding representative that was very attentive to our needs! I really like the software and all it streamlines for our office ! **What do you dislike about NexHealth?** There were some changes done to the portal after our onboarding that made it a little confusing. **What problems is NexHealth solving and how is that benefiting you?** Filling the hygiene schedule and doing campaigns to communicate with our patients easier! ### 37. Best patient communication tool in all aspects! **Rating:** 5.0/5.0 stars **Reviewed by:** Marisol M. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about NexHealth?** NexHealth has helped our office significantly with online booking, patient communication and marketing campaings. We use NexHealth everyday in our office. The integration and implementation process was super easy! **What do you dislike about NexHealth?** The only downside is that their customer support could use some help. **What problems is NexHealth solving and how is that benefiting you?** Online booking and patient communication ### 38. Nexhealth makes it easy and convenient for our patients **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about NexHealth?** We love the Online Booking feature! Patients love the ability to schedule online! Nexhealth's technology puts tit on our calendar in real time, making it easy for all! **What do you dislike about NexHealth?** We would like the calendar to look more like our Practice Management System, but does not hinder our daily operations in the least. **What problems is NexHealth solving and how is that benefiting you?** Nexhealth makes it easy for our patients to schedule appointment, make payments, and complete patient forms. Nexhealth helps us to keep our schedule full! ### 39. NexHealth is like having another employee! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about NexHealth?** EASY way to communicate with your patients and have electronic forms! NO MORE WASTED PAPER! **What do you dislike about NexHealth?** We have found no downsides to using NexHealth **What problems is NexHealth solving and how is that benefiting you?** NO MORE PAPER forms and super easy patient confirmations. ### 40. Keeping our dental chairs full! **Rating:** 5.0/5.0 stars **Reviewed by:** Orbit Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about NexHealth?** A few years ago, we started looking into platforms that would help systematize our office’s communications with patients. The functions we were looking for included confirming appointments, setting up follow-up appointments, gathering patient information, and, most importantly, communicating and synchronizing with Dentrix. In order to do that, we have literally tried-out (trained & implemented) at least 7-8 different systems, conducted thorough evaluations, and concluded (even though it may seem premature) that NexHealth is the most suitable for our needs. In addition, as stated in the beginning, customer service and tech support are outstanding at NextHealth. Overall, we truly share the platform’s mission to uphold an innovative spirit. **What do you dislike about NexHealth?** Nothing so far. It gets the job done. As always, there is room for improvement and to grow in features. Hopefully new capabilities like phone integration come out soon. **What problems is NexHealth solving and how is that benefiting you?** Communications wih patients. Scheduling and information intake. Platform is very customizable. ### 41. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about NexHealth?** Love that it sends New Patient Forms!!!!! **What do you dislike about NexHealth?** New format is a little less intuitive!!! **What problems is NexHealth solving and how is that benefiting you?** It saves time and labor on entering and scanning New Patient paperwork. Also, we send out medical update forms via NexHealth and it saves time in the hygienist's room so they don't have to manually record those updates; it also saves us a lot of scanning. ### 42. Makes everything so easy **Rating:** 4.0/5.0 stars **Reviewed by:** Shantel M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about NexHealth?** The automatic messages. We used to call every patient individually to confirm appointments and that would take so much time, especially since we are a small office (3 MA's and 1 Dr.). Having the automatic appointment reminders, reviews, and patient forms being sent has been amazing. **What do you dislike about NexHealth?** The only thing I can say would be not being able to automatically pull info from the patient forms to the history in our EMR but I was told that is in the works so I have no other concerns. **What problems is NexHealth solving and how is that benefiting you?** REVIEWS!!! We as an office are not great about reminding our patients to leave us a google review and having that sent out automatically has helped tremendously. We went from about 20 reviews to 64 in a matter of months!! ### 43. i love the ease of it and it is much more organized since the update **Rating:** 5.0/5.0 stars **Reviewed by:** Kim J. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2023 **What do you like best about NexHealth?** i love the being able to find forms and the text feature **What do you dislike about NexHealth?** there is nothing i dont like about the nexthealth **What problems is NexHealth solving and how is that benefiting you?** they did update the next health app and now everthing is more user friendly ### 44. Patient Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Tatiana R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about NexHealth?** Ease of use, ease on implementation, Number of features, all help patient flow run easy. **What do you dislike about NexHealth?** Not being able to reply to patient messages. **What problems is NexHealth solving and how is that benefiting you?** Time spent filling out paper documents in office. ### 45. The on-boarding process was easy and the service so far has been excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about NexHealth?** We love the waitlist feature and being able to send a text to fill our schedule. We also like the pay online and schedule an appointment online features! Adding those 2 widgets to our website and letting our patients know we offer it have been great! **What do you dislike about NexHealth?** One thing I wish the system would allow is for us to list multiple times that are available on the same day. Example: " We have openings at 11:00, 2:00 and 4:00" on March 1st. I think this would fill more holes with less work :) **What problems is NexHealth solving and how is that benefiting you?** Filling the schedule, Collecting money, Receiving reviews ### 46. Amazing all in one dental program! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Customer Access Management Military Support Line, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about NexHealth?** I love the wait list, online booking and forms! So far in just 1 week of using the service we've been able to fill our openings every day! Just yesterday we had 4 openings and we filled them all! I love the insurance form! It makes checking insurance a breeze! Thank you NexHealth! **What do you dislike about NexHealth?** Everything is working well so far! I'm really excited to learn the system so I can get quicker with it **What problems is NexHealth solving and how is that benefiting you?** Filling up openings on the schedule is a big one! ### 47. So Happy We Made The Change **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about NexHealth?** Nexhealth is so very user friendly and the way it integrates with our dental software is amazing. The sole purpose in switching over to Nexhealth was for the new patient forms that go directly into our patients charts, but we have found several other good perks since then. **What do you dislike about NexHealth?** So far we have not found anything that we are dissatisified with. **What problems is NexHealth solving and how is that benefiting you?** The ease of communication with our patients is fantastic, especially when trying to fill an opening. ### 48. Is there ANYTHING BETTER than NexHealth??!! **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart M. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about NexHealth?** Customer Service (Mari Juric), Ease of use of platform, additional added features, a company that cares about their customers, taking suggestions for additonal features **What do you dislike about NexHealth?** Nothing....have used several other Patient Management softwares. They are clunky and do not integrate well into our software **What problems is NexHealth solving and how is that benefiting you?** It's another employee working behind the scenes. Having the ability for our patients to schedule themselves is outstanding. Updating patient paperwork OR new patient paperwork works seamlessing on the integration side of things ### 49. Only great interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel H. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2023 **What do you like best about NexHealth?** Any questions or concerns I've had with using this software have been addressed immediately and professionally. My Account Manager Matt is always knowledgeable! **What do you dislike about NexHealth?** I have not experienced any downsides. They have always been able to answer any questions. I look forward to utilizing more of what they offer for our dental practice. **What problems is NexHealth solving and how is that benefiting you?** Makes importing patient information to include medical history, dental history, dental insurance and personal information, quick and easy. Yes our business performance has increased ### 50. Pros and Cons **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about NexHealth?** NexHealth has made my job so much more manageable! Utilizing the confirmation service has freed up my time to give our patients the quality attention they deserve. Customer service is prompt to call you back if you're having trouble setting up a campaign. **What do you dislike about NexHealth?** When setting up a campaign, there should be a test page to ensure the campaign works correctly before sending it out to patients. **What problems is NexHealth solving and how is that benefiting you?** NexHealth has solved Time Management with confirmation text, emails and attached consent forms for patients to read over before treatment, so there are no surprises when patients arrive for their appointments. ## NexHealth Discussions - [How do you use Nexhealth?](https://www.g2.com/discussions/how-do-you-use-nexhealth) - [How many employees does NexHealth have?](https://www.g2.com/discussions/how-many-employees-does-nexhealth-have) - [Is NexHealth secure?](https://www.g2.com/discussions/is-nexhealth-secure) - [What does NexHealth do?](https://www.g2.com/discussions/what-does-nexhealth-do) - [View NexHealth pricing details and edition comparison](https://www.g2.com/products/nexhealth/reviews?page=2&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+06%3A43%3A21+-0500&secure%5Bsession_id%5D=c27432f2-13c6-4eca-8a33-01139f2170bd&secure%5Btoken%5D=bc48fd492f9c2d468274bca6771a9b9798a03d59361b4f350683ea9240cb54e5&format=llm_user) ## NexHealth Integrations - [athenaOne](https://www.g2.com/products/athenaone/reviews) - [Cloud9](https://www.g2.com/products/cloud9/reviews) - [Cloud 9](https://www.g2.com/products/cloud-9/reviews) - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - [Denticon](https://www.g2.com/products/denticon/reviews) - [Dentrix](https://www.g2.com/products/dentrix/reviews) - [Dentrix Ascend](https://www.g2.com/products/dentrix-ascend/reviews) - [Dentrix Enterprise](https://www.g2.com/products/dentrix-enterprise/reviews) - [DrChrono by EverHealth.](https://www.g2.com/products/drchrono-by-everhealth/reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - [eClinicalWorks](https://www.g2.com/products/eclinicalworks/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - [OrthoTrac](https://www.g2.com/products/orthotrac/reviews) ## NexHealth Features **Additional Functionality** - Patient Records Management - Pre-Appointment Screening - EMR/EHR - Calendar Management - Third-Party Integrations - SMS Messaging - Customizable Branding - Broadcast Messaging - Commenting/Notes - Cancellation Management - Room Scheduling - Billing & Invoicing - Email Marketing - Faculty/Staff Management - Recurring Appointments - AI Copilot - Multiple Appointment Types - API - Alerts/Notifications - No-Show Tracking - Patient Portal - Multi-Physician - Payment Processing - Wait List Management - Electronic Signature - Task Management - Reporting/Analytics - Patient Communications - HIPAA Compliant - Prescription Renewal - Patient Questionnaires - Insurance Eligibility Verification - Patient Intake - Multi-Location - Virtual Meetings - Approval Process Control - Check-in/Check-out - Mobile Access - Generative AI - Reminders - Online Scheduling **Information Flow** - Patient Case Management - Referrals Management - Campaign Management - Forms Management **Data Management** - Health Data Exchange - Regulation & Compliance - User Access **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake - Customizable Forms - Data Collection **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Third-Party Integrations - Compliance Management - Multi-Channel Communication - Calendar Management - Patient Records Management - Campaign Management - Appointment Management - Self Service Portal - Intake Management - Records Management - Claims Management - Document Management - Invoice Management - Forms Management **Integrations** - Integration Breadth - Data Processing - Ease Of Integration **Patient Experience** - Dashboards & Reporting - Team Management - Secure Communications - Patient Experience Management - Historical Reporting - Real-Time Reporting - Discharge Management - Invoice Management - Registration Management - Admissions Management - Booking Management - Calendar Management - Claims Management - Appointment Management - Communication Management - Workflow Management - Email Management - Contact Management - Document Management - Pipeline Management - Lead Management - Task Management - Client Management **Operations Management** - Third-Party Software Integrations - System Interoperability - Integration Services - Interface Status Updates - Operational Support **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature - Insurance Eligibility Verification - Patient Records Management **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration - Patient Intake - Patient Engagement - Care Plan Management - Communication Management - Customizable Forms - Care Summaries - EHR-Agnostic - Assessment Management - Social Media Integration **Support** - Documentation - Professional Support - Community Support **Additional Functionality** - Onsite Registration - Patient Scheduling - Activity Dashboard - Wireless Internet Access Control - Photo Capture - Self Check-In/Check-Out - QR Codes - Alerts/Notifications - Payment Processing - Configuration Management - AI Copilot - Reporting/Analytics - Interactive Content - Data Synchronization - Generative AI - Digital Signage - Multi-Language - Wayfinding - Virtual Keyboard - User Session Management - Customizable User Interface - For Medical Purposes - HIPAA Compliant - Timeout - Customizable Branding - Queue Management - Touch Screen - ID Scanning **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Client Portal - Mobile Alerts - Customizable Forms - Drag & Drop - Waiting Time Tracking - Document Templates - Patient Monitoring - Patient Intake - Customer Database - Real-Time Notifications - Patient Location Tracking - SMS Messaging - API - Self Service Portal - Electronic Payments - Surveys & Feedback - Real-Time Monitoring - Patient Scheduling - Generative AI **Generative AI** - Generative AI **Agentic AI - Healthcare Integration Engines** - Autonomous Task Execution - Natural Language Interaction **Additional Functionality** - Scheduling - Contact Database - Document Storage - Activity Tracking - AI Copilot - Billing & Invoicing - Customizable Fields - Automated Scheduling - Referral Tracking - Reporting & Statistics - Marketing Automation - Reminders - Alerts/Notifications - Customizable Templates - Mobile Access - Monitoring - Audience Targeting - Live Chat - Task Progress Tracking - Predictive Analytics - Task Scheduling - For Healthcare - Multi-Location - Chat/Messaging - Customizable Reports - HIPAA Compliant - Charting - Forecasting - Patient Education - Electronic Payments - Multi-Language - Patient Questionnaires - Onboarding - Confirmations/Reminders - Appointment Scheduling - Real-Time Data - Sentiment Analysis - Activity Dashboard - Real-Time Analytics - Medication History - Online Refills - Messaging - Video Conferencing - Real-Time Monitoring - API - Prescription Renewal - Customizable Branding - Historical Reporting - Mobile Alerts - Lab Results - Telemedicine - One-to-One Messaging - Patient Monitoring - Health Record Access - Medical Billing - Customer Database - Bill Payment - For Medical Purposes - Electronic Signature - Two-Way Audio & Video - Video Consultations - Secure Messaging ## Top NexHealth Alternatives - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews) - [RevenueWell](https://www.g2.com/products/revenuewell/reviews) - 4.7/5.0 (134 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) - 4.3/5.0 (167 reviews)