What do you like best about NexHealth?
I love how the Support Team are very attentive and address all of your concerns very quickly and in a timely manner. There is no issue that goes unresolved. Plus, their platform is just one you cannot forget about-- it's super easy to maneuver around and if you are not the most tech-savvy person, then NexHealth's platform is the one to highly consider. Messages/Text to patients are like an Email format, where you see their name in a bubble, and the huge message history opens up, including the automated ones sent.
Their 'Home' button has all your patients listed for the day in order of the time they are arriving for their appointments. You can easily take payment from the Home screen, see if their insurance was verified, to quickly turn on/off the Review toggle and Reminders. It's really all there and SUPER simple.
Their Insurance Verification feature is TOP NOTCH! When I say, their Insurance Breakdown form is organized, it's VERY organized-- I can tell that someone who used to work in Dental field helped plan this breakdown because it's straight to the point and you see the information you quickly want to see first. Comparing Dentrix's insurance breakdown form w/ NexHealth, NexHealth is our absolute favorite! It's just pleasant to the eye and super easy to read.
Now, our absolute favorite feature is the Waitlist-- you have that one week where the Hygiene schedule is just falling apart w/ more than 10 cancellations, the Waitlist feature will be your savior by sending out a blast to all your patients who are waiting to get in sooner for a cleaning, or any appt, and the patient who selects the new appointment first will automatically be book! NexHealth will add the appt for you in your PMS; the entire feature is like a lottery and it's fun to watch those holes get filled up while all you did was click a couple of buttons, instead of calling patients one-by-one... SAVING YOU LOTS OF TIME! WE LOVE IT!
Lastly, their Payment feature is one of a kind. You can send a patient an automated text w/ their balance and the reason (service) of why they have a balance. In other words, it will show their balance is coming from an uncovered Exam, so they easily remit payment and saves you a phone call from the patient asking 'why'. You also see your A/R in a list and with a click of a button, you can send out a blast to many patients who have balances-- especially the younger crowd who prefer a bill electronically instead of paper. For the older generation, it plays out well, but many like paper, so you find that it works well for them, too, as they see it twice: a email/text and one in the mail. Once they receive the one in the mail, they are calling you to remit payment, no questions asked. It has made it simple in many ways and very easy for everyone to adjust.
In all, NexHealth has advanced in many ways to make it easier for the Front Desk staff, and practice, to have a much more easier and convenient way of running a dental practice-- especially with our PMS. Review collected by and hosted on G2.com.
