NexGen Reviews & Product Details


What is NexGen?

NexGen Consultants delivers innovative, custom Salesforce solutions that transform the way you do business.

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NexGen Profile Details

NexGen Profile Details

Vendor
NexGen Consultants
Company Website
Year Founded
2007
HQ Location
Cincinnati, OH
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
26
Twitter
@NexGenCon
Twitter Followers
177
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NexGen Reviews

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NexGen Reviews

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1-5 of 5 total NexGen reviews
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"NexGen assisted our company in fully implementing our Salesforce platform."

Describe the project or task the provider helped with:

NexGen was hired to conduct our first major Salesforce implementation. We had licenses for over a year, but our production was bare boned and non optimized for our business yet. NexGen consultants coordinate through meetings to understand our needs and attempted to replicate them in Salesforce.

What do you like best?

The best part about NexGen was their professional experience. During meetings, you would be able to ask them any question you had regarding Salesforce or its limitations and you could expect to quickly receive an accurate answer.

What do you dislike?

It seemed very clear near the end of our time that the company was as attentive as we would have liked. We expected to use meetings to discuss our business needs and for the times in between the meetings for them to brainstorm and implement those changes. Instead, we would oftentimes have to repeat our needs and the consultant would quickly implement the changes during the meeting.

Aside from that, after our contract ended with NexGen, we would encounter basic problems with the way the platform was set up that we ultimately had to change.

Recommendations to others considering the provider:

Make sure your expectations are very clearly drawn out and documented in your contract. Our wordage was regrettably vague and so once NexGen felt they had delivered what was stated in the contract (we felt differently), our service quality dropped tremendously.

What problems are you solving with the provider? What benefits have you realized?

Dealins with NexGen ultimately led to a relatively successful implementation and we can thank them for that. From a business perspective, you can argue that there were lots of cracks and imperfections in the system they set up. From a personal perspective, these imperfections offered me opportunities to learn Salesforce myself. I'm now a Salesforce admin myself.

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Respiratory Care Practitioner
Hospital & Health Care
Mid-Market
(51-200 employees)
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"Tiptoeing around NexGen"

Describe the project or task the provider helped with:

Unfortunately there are so many small things to do that take so many extra steps in order to accomplish. The system would be so much simpler if it would allow the actions that the user is trying to implement.

What do you like best?

Gives great feedback in billing rejection messages and gives key clues on how to fix billing errors such as under the enrollment tab.

Sending DWO forms automatically for refill requests on part B medications/DME.

What do you dislike?

Not allowing emergency supplies to be processed for NDCs the computer says we have no stock of. The only way to fix this is to change the on-hand quantity of the medication in the computer before processing the emergency supply, then changing to an NDC we can actually dispense and then update the on-hand qty back to zero later. It is so much work for one simple task.

Also, billing for initial emergency supplies and partials should be simpler. So many times I have had to Q/A a label and RTS it just to get the option to bill an initial supply of a medication.

When processing refills for meds, the data entry fields shouldn't all be blacked out. Many times the RPh data reviewing the rx has a personal preference on the wording on the SIG and we cannot just fix it without having to cancel the refills on the existing rx, and retype the rx from scratch.

When processing refills from the dr. callback queue, sometimes a mistake is made when entering qty dispensed or number of refills, but after the button is pressed to scan the image and continue to data entry, it cannot later be edited (but the SIG can be). Nothing should be locked out at all if this is the initial rx we are inputting.

The queues were much easier about 5 or 6 years ago when it would list all the orders in front of you without having to specifically search name, DOB, medication, etc. Sometimes the DOB the provider enters is incorrect or the patient uses a different last name or it was spelled wrong and inputting this info in our system yields no results when we actually have the order on file. Having the queues now represented as mere numbers makes the users feel blind and does not increase productivity. In fact it can decrease it greatly in certain situations. I cannot tell you how many times a day I receive calls from patients telling me they were just at the pharmacy and were told we did not have their rx order, they called their MD who said it was E-scripted to us and now they are extremely angry because we really had their order the entire time. Please bring back the scroll bar to view the content of our queues. The "updates" lately have had no significant improvements.

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Information Technology
Small-Business
(11-50 employees)
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"supervisor information tecnology"

Describe the project or task the provider helped with:

provides me with a high guaranteed backup performance in the impacts of technological developments

What do you like best?

very valuable contribution and well paid for better performance in opinions

What do you dislike?

I do not have any unfavorable opinion to add because everything complies with the regulations

Recommendations to others considering the provider:

nexgen the best tecnology

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"Overwhemling"

Describe the project or task the provider helped with:

Yes it's used to collect data but sadly not every bit of information is needed at least in my position. I'd love if things could be highlighted if needed or hidden if not.

What do you like best?

Autoflow if helpful as it negates to the necessary tabs.

What do you dislike?

It will ask the same things while flowing a back button would be amazing!

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Mid-Market
(501-1000 employees)
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"EHR "

Describe the project or task the provider helped with:

Medical records with frequent updates and fixing of bugs. Used for over 6 years, recommended by peers and colleagues.

What do you like best?

User friendly interface, speed, constant revamping of the product, customization based on practice needs.

What do you dislike?

Newer versions have more panels to click into and out of, sometimes hampering processing speed.