Unfortunately there are so many small things to do that take so many extra steps in order to accomplish. The system would be so much simpler if it would allow the actions that the user is trying to implement.
Gives great feedback in billing rejection messages and gives key clues on how to fix billing errors such as under the enrollment tab.
Sending DWO forms automatically for refill requests on part B medications/DME.
Not allowing emergency supplies to be processed for NDCs the computer says we have no stock of. The only way to fix this is to change the on-hand quantity of the medication in the computer before processing the emergency supply, then changing to an NDC we can actually dispense and then update the on-hand qty back to zero later. It is so much work for one simple task.
Also, billing for initial emergency supplies and partials should be simpler. So many times I have had to Q/A a label and RTS it just to get the option to bill an initial supply of a medication.
When processing refills for meds, the data entry fields shouldn't all be blacked out. Many times the RPh data reviewing the rx has a personal preference on the wording on the SIG and we cannot just fix it without having to cancel the refills on the existing rx, and retype the rx from scratch.
When processing refills from the dr. callback queue, sometimes a mistake is made when entering qty dispensed or number of refills, but after the button is pressed to scan the image and continue to data entry, it cannot later be edited (but the SIG can be). Nothing should be locked out at all if this is the initial rx we are inputting.
The queues were much easier about 5 or 6 years ago when it would list all the orders in front of you without having to specifically search name, DOB, medication, etc. Sometimes the DOB the provider enters is incorrect or the patient uses a different last name or it was spelled wrong and inputting this info in our system yields no results when we actually have the order on file. Having the queues now represented as mere numbers makes the users feel blind and does not increase productivity. In fact it can decrease it greatly in certain situations. I cannot tell you how many times a day I receive calls from patients telling me they were just at the pharmacy and were told we did not have their rx order, they called their MD who said it was E-scripted to us and now they are extremely angry because we really had their order the entire time. Please bring back the scroll bar to view the content of our queues. The "updates" lately have had no significant improvements.