# Top 10 Vonage Contact Center (formerly NewVoiceMedia) Alternatives & Competitors **Average Rating:** 4.2/5 **Total Number of Reviews:** 104 If you are considering Vonage Contact Center (formerly NewVoiceMedia), you may also want to investigate similar alternatives or competitors to find the best solution. Contact Center Software is a widely used technology, and many people are seeking high quality, productive software solutions with auto dialer, speech analytics, and session summary notes. Other important factors to consider when researching alternatives to Vonage Contact Center (formerly NewVoiceMedia) include reporting and features. The best overall Vonage Contact Center (formerly NewVoiceMedia) alternative is Five9 Intelligent Cloud Contact Center Platform. Other similar apps like Vonage Contact Center (formerly NewVoiceMedia) are Talkdesk, Genesys Cloud CX, NICE CXone, and Amazon Connect. Vonage Contact Center (formerly NewVoiceMedia) alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms). ## Best Paid & Free Alternatives to Vonage Contact Center (formerly NewVoiceMedia) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) ## Top 10 Alternatives to Vonage Contact Center (formerly NewVoiceMedia) Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Vonage Contact Center (formerly NewVoiceMedia) stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Marketing and Advertising, and Financial Services, and find the best product for your business. ### 1. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) By Five9 **Average Rating:** 4.1/5 **Total Reviews:** 618 Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Five9 Intelligent Cloud Contact Center Platform is: - Easier to admin Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Customer Communications Management](https://www.g2.com/categories/customer-communications-management), [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-vonage-contact-center-formerly-newvoicemedia) **Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:** - [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [Five9 Intelligent Cloud Contact Center Platform vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Revenue.io](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-revenue-io) - [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [Five9 Intelligent Cloud Contact Center Platform vs Salesloft](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-salesloft) - [Five9 Intelligent Cloud Contact Center Platform vs RingEX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) ### 2. [Talkdesk](https://www.g2.com/products/talkdesk/reviews) By Talkdesk **Average Rating:** 4.4/5 **Total Reviews:** 2,520 Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Talkdesk is: - Slower to reach roi - Easier to admin - More usable Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-vonage-contact-center-formerly-newvoicemedia) **Compare Talkdesk with other alternatives:** - [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk) - [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [Talkdesk vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-talkdesk) - [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk) - [Talkdesk vs Revenue.io](https://www.g2.com/compare/revenue-io-vs-talkdesk) - [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [Talkdesk vs Salesloft](https://www.g2.com/compare/salesloft-vs-talkdesk) - [Talkdesk vs RingEX](https://www.g2.com/compare/ringex-vs-talkdesk) ### 3. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Genesys Cloud CX is: - Slower to reach roi - Easier to admin - More usable Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-contact-center-formerly-newvoicemedia) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk) - [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [Genesys Cloud CX vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Revenue.io](https://www.g2.com/compare/genesys-cloud-cx-vs-revenue-io) - [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Salesloft](https://www.g2.com/compare/genesys-cloud-cx-vs-salesloft) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) ### 4. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) By NiCE **Average Rating:** 4.3/5 **Total Reviews:** 1,730 NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), NICE CXone is: - Slower to reach roi - Easier to admin - More usable Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-vonage-contact-center-formerly-newvoicemedia) **Compare NICE CXone with other alternatives:** - [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) - [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk) - [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) - [NICE CXone vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-nice-cxone) - [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone) - [NICE CXone vs Revenue.io](https://www.g2.com/compare/nice-cxone-vs-revenue-io) - [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [NICE CXone vs Salesloft](https://www.g2.com/compare/nice-cxone-vs-salesloft) - [NICE CXone vs RingEX](https://www.g2.com/compare/nice-cxone-vs-ringex) ### 5. [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) By Amazon Web Services (AWS) **Average Rating:** 4.4/5 **Total Reviews:** 90 Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower cost. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Amazon Connect is: - Slower to reach roi - Easier to admin - More usable Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-vonage-contact-center-formerly-newvoicemedia) **Compare Amazon Connect with other alternatives:** - [Amazon Connect vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/amazon-connect-vs-five9-intelligent-cloud-contact-center-platform) - [Amazon Connect vs Talkdesk](https://www.g2.com/compare/amazon-connect-vs-talkdesk) - [Amazon Connect vs Genesys Cloud CX](https://www.g2.com/compare/amazon-connect-vs-genesys-cloud-cx) - [Amazon Connect vs NICE CXone](https://www.g2.com/compare/amazon-connect-vs-nice-cxone) - [Amazon Connect vs Aircall](https://www.g2.com/compare/aircall-vs-amazon-connect) - [Amazon Connect vs Revenue.io](https://www.g2.com/compare/amazon-connect-vs-revenue-io) - [Amazon Connect vs CloudTalk](https://www.g2.com/compare/amazon-connect-vs-cloudtalk) - [Amazon Connect vs Salesloft](https://www.g2.com/compare/amazon-connect-vs-salesloft) - [Amazon Connect vs RingEX](https://www.g2.com/compare/amazon-connect-vs-ringex) ### 6. [Aircall](https://www.g2.com/products/aircall/reviews) By Aircall **Average Rating:** 4.4/5 **Total Reviews:** 1,612 Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Aircall is: - Easier to admin - More usable - Easier to set up Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs Aircall](https://www.g2.com/compare/aircall-vs-vonage-contact-center-formerly-newvoicemedia) **Compare Aircall with other alternatives:** - [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform) - [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk) - [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx) - [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone) - [Aircall vs Amazon Connect](https://www.g2.com/compare/aircall-vs-amazon-connect) - [Aircall vs Revenue.io](https://www.g2.com/compare/aircall-vs-revenue-io) - [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk) - [Aircall vs Salesloft](https://www.g2.com/compare/aircall-vs-salesloft) - [Aircall vs RingEX](https://www.g2.com/compare/aircall-vs-ringex) ### 7. [Revenue.io](https://www.g2.com/products/revenue-io/reviews) By Revenue.io **Average Rating:** 4.7/5 **Total Reviews:** 577 Revenue.io is the complete AI-powered RevOps platform that delivers real-time guidance in the moments that matter. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Revenue.io is: - Easier to admin - Better at support - More usable Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs Revenue.io](https://www.g2.com/compare/revenue-io-vs-vonage-contact-center-formerly-newvoicemedia) **Compare Revenue.io with other alternatives:** - [Revenue.io vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-revenue-io) - [Revenue.io vs Talkdesk](https://www.g2.com/compare/revenue-io-vs-talkdesk) - [Revenue.io vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-revenue-io) - [Revenue.io vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-revenue-io) - [Revenue.io vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-revenue-io) - [Revenue.io vs Aircall](https://www.g2.com/compare/aircall-vs-revenue-io) - [Revenue.io vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-revenue-io) - [Revenue.io vs Salesloft](https://www.g2.com/compare/revenue-io-vs-salesloft) - [Revenue.io vs RingEX](https://www.g2.com/compare/revenue-io-vs-ringex) ### 8. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) By CloudTalk **Average Rating:** 4.4/5 **Total Reviews:** 1,847 CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), CloudTalk is: - Easier to admin - More usable - Easier to set up Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Auto Dialer](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking), [Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-vonage-contact-center-formerly-newvoicemedia) **Compare CloudTalk with other alternatives:** - [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform) - [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk) - [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx) - [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone) - [CloudTalk vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-cloudtalk) - [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk) - [CloudTalk vs Revenue.io](https://www.g2.com/compare/cloudtalk-vs-revenue-io) - [CloudTalk vs Salesloft](https://www.g2.com/compare/cloudtalk-vs-salesloft) - [CloudTalk vs RingEX](https://www.g2.com/compare/cloudtalk-vs-ringex) ### 9. [Salesloft](https://www.g2.com/products/salesloft/reviews) By Salesloft **Average Rating:** 4.5/5 **Total Reviews:** 4,287 Salesloft powers durable revenue growth for the world’s most demanding companies. Salesloft’s industry-leading Revenue Orchestration Platform uses purpose-built AI to help market-facing teams prioritize and take action on what matters most, from first touch to upsell and renewal. More than 5,000 customers including Google, 3M, IBM, Shopify, Square, and Cisco gain a performance force multiplier with Salesloft by shifting to a durable revenue engagement model, helping them solve the complexities of modern B2B sales and unlock revenue efficiency. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), Salesloft is: - Easier to admin - More usable - Better at meeting requirements Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs Salesloft](https://www.g2.com/compare/salesloft-vs-vonage-contact-center-formerly-newvoicemedia) **Compare Salesloft with other alternatives:** - [Salesloft vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-salesloft) - [Salesloft vs Talkdesk](https://www.g2.com/compare/salesloft-vs-talkdesk) - [Salesloft vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-salesloft) - [Salesloft vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-salesloft) - [Salesloft vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-salesloft) - [Salesloft vs Aircall](https://www.g2.com/compare/aircall-vs-salesloft) - [Salesloft vs Revenue.io](https://www.g2.com/compare/revenue-io-vs-salesloft) - [Salesloft vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-salesloft) - [Salesloft vs RingEX](https://www.g2.com/compare/ringex-vs-salesloft) ### 10. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,403 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Vonage Contact Center (formerly NewVoiceMedia), RingEX is: - Easier to admin - Better at meeting requirements - More usable Categories in common with Vonage Contact Center (formerly NewVoiceMedia): [Speech Analytics](https://www.g2.com/categories/speech-analytics), [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) **Compare:** [Vonage Contact Center (formerly NewVoiceMedia) vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-contact-center-formerly-newvoicemedia) **Compare RingEX with other alternatives:** - [RingEX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-ringex) - [RingEX vs Talkdesk](https://www.g2.com/compare/ringex-vs-talkdesk) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-ringex) - [RingEX vs Amazon Connect](https://www.g2.com/compare/amazon-connect-vs-ringex) - [RingEX vs Aircall](https://www.g2.com/compare/aircall-vs-ringex) - [RingEX vs Revenue.io](https://www.g2.com/compare/revenue-io-vs-ringex) - [RingEX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-ringex) - [RingEX vs Salesloft](https://www.g2.com/compare/ringex-vs-salesloft) --- ## Vonage Contact Center (formerly NewVoiceMedia) Alternatives FAQs ### What are the best alternatives to Vonage Contact Center...? The best alternatives to Vonage Contact Center include [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) (4.1/5 with 611 reviews), [Talkdesk](https://www.g2.com/products/talkdesk/reviews) (4.4/5 with 2504 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 with 1549 reviews), [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) (4.3/5 with 1730 reviews), [Connect (Amazon Connect)](https://www.g2.com/products/amazon-connect/reviews) (4.4/5 with 86 reviews), [Aircall](https://www.g2.com/products/aircall/reviews) (4.4/5 with 1588 reviews), [Revenue.io](https://www.g2.com/products/revenue-io/reviews) (4.7/5 with 575 reviews), [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) (4.4/5 with 1841 reviews), [Salesloft](https://www.g2.com/products/salesloft/reviews) (4.5/5 with 4287 reviews), and [Dialpad Support](https://www.g2.com/products/dialpad-support/reviews) (4.4/5 with 695 reviews). These alternatives consistently outperform Vonage Contact Center in ease of administration, usability, and meeting requirements according to G2 data. ### What features do alternatives offer that Vonage Contact Center... does not? Vonage Contact Center lacks native auto dialer and speech analytics features, which are available in all top alternatives such as Five9 Intelligent Cloud Contact Center Platform, Talkdesk, Genesys Cloud CX, NiCE CXone, Connect (Amazon Connect), CloudTalk, and Dialpad Support. ### Which Contact Center tools do reviewers recommend instead of Vonage Contact Center...? Reviewers recommend alternatives such as [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) for its ease of use, robust CRM integrations, and advanced AI features; [Talkdesk](https://www.g2.com/products/talkdesk/reviews) for its AI-powered automation, intuitive interface, and comprehensive omnichannel support; and [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) for its unified omnichannel platform, scalability, and powerful analytics. Other highly rated tools include [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) for its AI-driven automation and workforce management, [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) for its cost-effective scalability and AWS integration, and [Revenue.io](https://www.g2.com/products/revenue-io/reviews) for its Salesforce-native sales acceleration and AI coaching. These tools are praised for improving agent productivity, offering advanced customization, and delivering superior customer experience compared to Vonage Contact Center. ### How does Vonage Contact Center... compare to Five9 Intelligent Cloud...? According to G2 data, [Vonage Contact Center](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) holds a slight advantage over [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) in key usability dimensions. Vonage scores 8.6 in Better at Meeting Requirements versus Five9's 8.4, and 8.8 in Easier to Do Business With compared to Five9's 8.6. It also leads by 0.4 points in Easier to Set Up (8.4 vs 8.0) and by 0.4 points in Better at Support (8.6 vs 8.2). Conversely, Five9 holds a 0.3-point lead in Easier to Admin (8.0 vs 7.7), indicating stronger administrative usability. In terms of features, Five9 offers Auto Dialer and Speech Analytics capabilities not present in Vonage. Both platforms have comparable average ratings, with Vonage at 4.2/5 from 102 reviews and Five9 at 4.1/5 from 611 reviews, reflecting similar overall user satisfaction. User sentiment highlights Vonage's strengths in ease of use (21 mentions), customer support (18 mentions), and easy setup (18 mentions). Five9 excels with 118 mentions of ease of use, 85 mentions of helpful customer support, and 56 mentions of easy setup. However, Five9 users report more frequent call issues (43 mentions) and technical problems (30 mentions) compared to Vonage. Both platforms face challenges with customization and complexity, but Five9 users note a higher volume of concerns regarding reporting and interface usability. ### Why do users choose Five9 Intelligent Cloud... over Vonage Contact Center...? Users choose [Five9 Intelligent Cloud](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) over Vonage primarily for its robust feature set and scalability. Five9 offers Auto Dialer and advanced Speech Analytics, which are not available in Vonage, supporting more sophisticated outbound calling and analytics needs. Five9's platform is praised for its extensive integrations, especially with major CRMs like Salesforce, and its ability to handle large-scale contact center operations efficiently. Users highlight its intuitive interface for agents, ease of onboarding, and comprehensive reporting capabilities, which enable detailed performance tracking and operational insights. Additionally, Five9's cloud-native infrastructure supports remote work flexibility and scalability, making it suitable for growing businesses. Despite some reported technical issues and a steeper learning curve, users value Five9's dedicated customer support, AI-driven automation features, and the ability to customize workflows extensively. These factors contribute to Five9 being preferred for organizations seeking a powerful, scalable, and feature-rich contact center solution according to G2 data. ## Explore Articles - [Most recommended data room software in tech industry](https://www.g2.com/discussions/most-recommended-data-room-software-in-tech-industry) - [What are the most reliable energy management platforms based on reviews from facilities achieving 10% consumption reduction?](https://www.g2.com/discussions/what-are-the-most-reliable-energy-management-platforms-based-on-reviews-from-facilities-achieving-10-consumption-reduction) - [What are the most reliable enterprise mobility management solutions based on reviews from IT teams managing high-volume device fleets?](https://www.g2.com/discussions/what-are-the-most-reliable-enterprise-mobility-management-solutions-based-on-reviews-from-it-teams-managing-high-volume-device-fleets) - [What platform provides analytics on presentation engagement?](https://www.g2.com/discussions/what-platform-provides-analytics-on-presentation-engagement) - [Order Fulfillment](https://www.g2.com/articles/order-fulfillment) - [Top-rated platforms for workforce shift planning](https://www.g2.com/discussions/top-rated-platforms-for-workforce-shift-planning) ## Spotlight Categories - [Quality Management Systems (QMS)](https://www.g2.com/categories/quality-management-qms) - [Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics) - [Chatbots Software](https://www.g2.com/categories/chatbots)