Scheduling. Being able to book and confirm the interviews right within the tool - makes the process flow much faster. I still reference my own Outlook calendar to determine our interviewers availability as the overlay of the free/busy calendars for all interview participants can be a bit overwhelming to look at (especially when I'm scheduling 8+ people to participate in the loop).
Email Templates. I think they are overly complicated. I dislike how many places they are located within the platform (whether under the tool toggle in the top right or under the Admin drop-down, then click on email templates).
I think it would be better to have one large Email Template Bank, broken up by type: Interviews, Phone Screens & Thank You's and Declines. Rather than having to "share" your updated templates, I think it would be better to just create editable versions (duplicates) that show date modified and who modified it recently (maybe with initials). This way, all new admins would have automatic access to use either the default templates or they could take time to duplicate and edit within the Email Template Bank for their own version (which would show their date modified and their initials - almost as ownership of that template). When you have at least 4 companies (instances) you're working with, it makes it challenging to remember all the email templates you're using and which ones have, have not or need to be edited.
**Analytics could be better as well. Sometimes I don't understand the data I'm even looking at. It doesn't make sense to me all the time. I think it would be nice to have cheat bubbles. If you hover over a stat - it'll tell you what measurements you're actually looking at. Also, I think the main dashboard should always default to Live Data/Current Data analytics. Then, you should have the option to review different time frames (i.e. the last week, the last month etc...). We live in a world where instant data is a necessity, so when I see that since 10/12/17, there have been 48 "schedule phone screens," it's almost irrelevant, I don't need that level of detail. I need to know what's happening today, not three weeks ago (but with the option of choosing to look back to 10/12, if needed). Reporting is another aspect that needs improvement. It seems there is no way to manually create a report, without editing others that are already in place. I should be able to select exactly what cells I want to get the data I need. Also, if I do save a report, I don't have the ability to share it with a co-workers. Seems funny, considering I have the ability to share email templates, but not reports.