GI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/25/2019

"Great product retail company"

4/5

Describe the project or task Newegg Inc. helped with:

Newegg is a great provider of IT retail products like large screen TVs, Ethernet adapters, routers, and more. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

I like the hassle free returns and their ability to help you with the purchase. Review collected by and hosted on G2.com.

What do you dislike about Newegg Inc.?

I don't like the fact that there are some products that they don't carry. Review collected by and hosted on G2.com.

Recommendations to others considering Newegg Inc.:

Great products at cheap prices. Also have great customer service. Review collected by and hosted on G2.com.

What problems is Newegg Inc. solving and how is that benefiting you?

We have purchased a number of IT related products for our office at very cheap prices. It has allowed us to use the money saved on other purchases or to provide back to employees in the form of bonuses. Review collected by and hosted on G2.com.

GI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/25/2019

"Great place to get ANYTHING in Tech "

5/5

Describe the project or task Newegg Inc. helped with:

We were in a time crunch and a client data center went down - needed help asap. People were available and items in stock. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

Newegg had literally everything we needed to have things back up and running by the next day. Review collected by and hosted on G2.com.

What do you dislike about Newegg Inc.?

I'm struggling to think of any possible downside to using Newegg. Review collected by and hosted on G2.com.

Recommendations to others considering Newegg Inc.:

I would recommend to anyone to do their homework but also defy you to find a better solution. Review collected by and hosted on G2.com.

What problems is Newegg Inc. solving and how is that benefiting you?

Time - reliability - speed - cost savings and so on ... the list goes on with all of the positive benefits from Newegg. Review collected by and hosted on G2.com.

GE

Verified User in Education Management

Enterprise (> 1000 emp.)

11/25/2019

"Existing customer of Neweggs"

4/5

Describe the project or task Newegg Inc. helped with:

I have used their service to purchase an Asus Zen2 cell phone Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

Good customer service to resolve an issue which I have experienced while purchasing my cell phone. That front screen was damaged and the Customer tech person was quick to respond Review collected by and hosted on G2.com.

What do you dislike about Newegg Inc.?

Good customer service to resolve an issue which I have experienced while purchasing my cell phone. That front screen was damaged and the Customer tech person was quick to respond. I was expecting a better refund Review collected by and hosted on G2.com.

What problems is Newegg Inc. solving and how is that benefiting you?

Purchasing better products Review collected by and hosted on G2.com.

SH

shane h.

Systems Support

Small-Business (50 or fewer emp.)

5/9/2019

"Newegg delivers"

4.5/5

Describe the project or task Newegg Inc. helped with:

Newegg is available to assist with most hardware and software needs, personal and business. Very large selection, good prices and appropriate delivery time frames, always good to do business with. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

Newegg offers a large selection of products, good pricing and relevant reviews and references so I can make an informed purchase that solves my problem. Review collected by and hosted on G2.com.

What do you dislike about Newegg Inc.?

I have not experienced any issues working with Newegg. Product ordering, delivery, returns and warranty have all been handled as expected with a high level of customer service. Review collected by and hosted on G2.com.

Recommendations to others considering Newegg Inc.:

Try Newegg, they can provide high level products at good prices Review collected by and hosted on G2.com.

What problems is Newegg Inc. solving and how is that benefiting you?

Newegg has provided years of hardware and software supply. They are able to keep a companies technology current at a fair price level. Review collected by and hosted on G2.com.

KF

Kevin F.

RIA

Small-Business (50 or fewer emp.)

1/28/2019

"Worst Company Ever"

0/5

Describe the project or task Newegg Inc. helped with:

WORST COMPANY EVER!!!! Ordered a laptop computer 12/27/2018. Received it 1/9/19 Okay so far. Started to load the thing with docs and apps. Closed the lid to read the MS code on the bottom and the screen never lit up again. Called for an exchange, the guy says no problem. I said "your website says your out of stock." He claims to have one and it will ship in 2 days, if I give them my credit card number to expedite shipping while I return the defective one. I ship the defective one on 1/11 and it is received by them on 1/15. On 1/16, I call "Where is my replacement computer?" Sorry we are out of stock. Give me a refund, "Okay, you will be refunded in 2-3 business days." MLK Day 1/21, a computer gets delivered. I think okay they got it worked out. NOOOOOPE, they shipped a computer with 1/2 the memory, speed and data storage, and $100 less value. I call 4 times and spend 5 hrs on the phone. Finally a manager says they will refund me in 2-3 days IF I give them a credit card number to cover the wrong computer in case I don't ship it. OKAY, did that. I shipped on 1/22. Today is 1/25, I am on hold for the 2nd hour. Still don't have a refund. They have hung up on me twice. I let them know I'm really "fed-up" I have used no profanity, but I'm about to. Making the 3rd call now. Another rep only authorized to apologize. The current call is now 1 hr. long with no resolution in sight. DO NOT BUY FROM THESE PEOPLE unless you like being ripped off and enjoy frustration, Oh, and also being without a computer for 3 weeks. I bought a laptop from BackMarket.com on 1/17. That's why I'm so pissed that NewEgg still has my money. I needed to load Win10 on it but I got it on time and it was a better value. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

Nothing about this transaction was positive.

Nothing about this transaction was positive. Review collected by and hosted on G2.com.

What do you dislike about Newegg Inc.?

The fact that they have promised a refund for over 3 weeks, yet nothing except excuses as to why it has not happened. Review collected by and hosted on G2.com.

Recommendations to others considering Newegg Inc.:

WORST COMPANY EVER!!!! Ordered a laptop computer 12/27/2018. Received it 1/9/19 Okay so far. Started to load the thing with docs and apps. Closed the lid to read the MS code on the bottom and the screen never lit up again. Called for an exchange, the guy says no problem. I said "your website says your out of stock." He claims to have one and it will ship in 2 days, if I give them my credit card number to expedite shipping while I return the defective one. I ship the defective one on 1/11 and it is received by them on 1/15. On 1/16, I call "Where is my replacement computer?" Sorry we are out of stock. Give me a refund, "Okay, you will be refunded in 2-3 business days." MLK Day 1/21, a computer gets delivered. I think okay they got it worked out. NOOOOOPE, they shipped a computer with 1/2 the memory, speed and data storage, and $100 less value. I call 4 times and spend 5 hrs on the phone. Finally a manager says they will refund me in 2-3 days IF I give them a credit card number to cover the wrong computer in case I don't ship it. OKAY, did that. I shipped on 1/22. Today is 1/25, I am on hold for the 2nd hour. Still don't have a refund. They have hung up on me twice. I let them know I'm really "fed-up" I have used no profanity, but I'm about to. Making the 3rd call now. Another rep only authorized to apologize. The current call is now 1 hr. long with no resolution in sight. DO NOT BUY FROM THESE PEOPLE unless you like being ripped off and enjoy frustration, Oh, and also being without a computer for 3 weeks. I bought a laptop from BackMarket.com on 1/17. That's why I'm so pissed that NewEgg still has my money. I needed to load Win10 on it but I got it on time and it was a better value. Review collected by and hosted on G2.com.

GF

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/25/2019

"Accurate description in detail"

4/5

Describe the project or task Newegg Inc. helped with:

Hardware procurement. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

Timely delivery and transparency in business. Review collected by and hosted on G2.com.

EW

Erik W.

Technical Support Representative

Small-Business (50 or fewer emp.)

5/22/2019

"Great place to purchase computer parts & other electronics, although not the cheapest"

3.5/5

Describe the project or task Newegg Inc. helped with:

Newegg had the parts in stock that I needed to complete my most recent PC build. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

The website is fairly easy to navigate, and they have a large selection of products. Review collected by and hosted on G2.com.

SK

Sun K.

President

Small-Business (50 or fewer emp.)

9/12/2018

"Love NewEgg!"

4.5/5

Describe the project or task Newegg Inc. helped with:

NewEgg provider of hardware and software Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

NewEgg is one of the best hardware and software providers on the internet today, and often offers very good pricing and service. Review collected by and hosted on G2.com.

What do you dislike about Newegg Inc.?

Sometimes items are not in stock, or they offer a great flash deal on something only to run out of stock. Review collected by and hosted on G2.com.

Recommendations to others considering Newegg Inc.:

You should definitely check out Newegg as a possible provider. Never had any problems with them. On the few occasions we had to return something because it arrived DOA or had some other problem, they never gave us any issues. Review collected by and hosted on G2.com.

GC

Verified User in Computer Software

Enterprise (> 1000 emp.)

9/12/2018

"Great vendor for ad-hoc IT requests"

4/5

Describe the project or task Newegg Inc. helped with:

I was tasked with setting up a home office for myself to work remote. Newegg gave me the reviews and store organization to buy with confidence. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

Newegg's reviews are very high quality, their search makes it easy to use those reviews to pick a product, and their categorization/filtering is already great, but keeps getting better. Review collected by and hosted on G2.com.

What do you dislike about Newegg Inc.?

Newegg 3rd party vendors still don't give me confidence in buying from them. Newegg's checkout process is not as easy as other vendors. Review collected by and hosted on G2.com.

Recommendations to others considering Newegg Inc.:

Newegg was recently purchased in 2016, so expect that there may be some changes in their support and competitiveness. So far, I've noticed no difference. Review collected by and hosted on G2.com.

TM

Tasha M.

Small-Business (50 or fewer emp.)

9/18/2018

"Excellent tech company"

5/5

Describe the project or task Newegg Inc. helped with:

When ordering computers for my office this was a great company to purchase products and for reference. Review collected by and hosted on G2.com.

What do you like best about Newegg Inc.?

A host of information and products available. Review collected by and hosted on G2.com.