# Newbridge Reviews
**Vendor:** Newbridge Telecom Solutions  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Newbridge
Newbridge Telecom Solutions merges managed customer experience solutions with the benefits of customized technology.




## Newbridge Reviews
  ### 1. I have worked with Newbridege products for over 15 years. They are very stable and robust.

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** February 27, 2024

**What do you like best about Newbridge?**

Ease of operation and maintenance. Simple and intuitive software to use.

**What do you dislike about Newbridge?**

Slow evolution of the products line. Other manufacturers innovate and evolve much faster. But, on the other hand, if something works well, maybe there is no need to change it.

**What problems is Newbridge solving and how is that benefiting you?**

My experience was in the Network Control Center of a Telecommunications operator in Venezuela and allowed us to provide efficient solutions to our private network clients from different economic sectors (banking, industry, government, etc.)



- [View Newbridge pricing details and edition comparison](https://www.g2.com/products/newbridge/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+21%3A31%3A12+-0500&secure%5Bsession_id%5D=3dc33b75-aa4d-41e9-9dbe-64d3003ab6af&secure%5Btoken%5D=8ea6476e0f07bd94ffbc435611b61ed73cb262f00d29866ebb511addc20bcb9e&format=llm_user)

## Newbridge Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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