New World Public Safety

4.2
(13)

New World Public Safety provides accurate and secure information for dispatchers, officers in the field, firefighters, EMS, corrections officers and command staff. New World Public Safety information flows effortlessly between all applications, ensuring that mission critical data entered into the system is easily and securely available at a moment’s notice.

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Showing 13 New World Public Safety reviews
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New World Public Safety review by User
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"My take on New World Public Safety"

What do you like best?

I like that it has become familiar to me. What I mean by this is that I have been using this product in one form or the other over the past 16 years. That tells me this is a durable product committed to evolving to meet current and future needs.

What do you dislike?

It is costly. This is perhaps one of the most expensive RMS products we use, and the cost never seems to go down. However, it seems like it would be even more expensive if we were to "start over" with another, competing "RMS" service.

Recommendations to others considering the product

Beware of modules. Don't assume anything is included.

What business problems are you solving with the product? What benefits have you realized?

It's a huge jump to their latest product, "Enterprise," in both the terms of time and financial resources. While not necessarily required, it seems to be expected. I have been getting suttle hints from representitives that the current product will not be supported for much longer.

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New World Public Safety review by Ty D.
Ty D.
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"The New World crew has been helpful and professional"

What do you like best?

It can be a bit overwhelming to get used to, but Tyler does a good job walking you through the stup and learning proccess. It was always a pleasure to work with them.

What do you dislike?

The design of the application looks like it's a bit dated. I can understand the need to keep things simple because of the continual addition of freatures, but there's gotta be a better way.

Recommendations to others considering the product

You won't be dissapointed. It's a pain to setup, but if you do your due dilligence, you won't be sorry,

What business problems are you solving with the product? What benefits have you realized?

THe universal jackets have been the best to help aleviate the issues with duplicate entries.

What US State & Local Government solution do you use?

Thanks for letting us know!
New World Public Safety review by Administrator
Administrator
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"Good working relationship"

What do you like best?

I like that the developers and many other employees have been with Tyler New World for a long time. Many of their employees have an intimate understanding of our systems and challenges, which makes working with them easy. Problems are usually solved and they are constantly improving the product.

What do you dislike?

Upgrades are time consuming and cumbersome. The amount of testing we need to do to ensure a new release is ready for production is excessive.

Recommendations to others considering the product

Fully understand requirements

What business problems are you solving with the product? What benefits have you realized?

We are using CAD, law enforcement records and other public safety applications on a common system in our county. This has led to greater interaction with agencies and a tighter community. When one agency has a problem we can often find a solution locally without engaging Tyler support.

New World Public Safety review by Christine H.
Christine H.
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"Public Safety"

What do you like best?

I like that I don't have to switch from one module when I want to see the history of a person. It makes searchng so much easier. I also like the fact the VIBRS check can be done before exiting the report and errors are caught before submission to the state.

What do you dislike?

When they is a problem we are notified until we contact them about the problem.

Recommendations to others considering the product

Take the time to learln about the products

What business problems are you solving with the product? What benefits have you realized?

Ease of completing the report and getting the information to the detectives

New World Public Safety review by Marco F.
Marco F.
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"New World Tyler Public Safety"

What do you like best?

Administration for MSP and Mobile Platform is easy to use.

What do you dislike?

GIS Mapping. Though We are not on Enterprise CAD which resolves ad Simplifies ease of updating maps on Enterprise versus MSP Platform

Recommendations to others considering the product

GIS Training with Esri Software

What business problems are you solving with the product? What benefits have you realized?

Business related would be GIS. Follow up contact after submitting tickets to New World, as well as Ease of use on LERMS

New World Public Safety review by Administrator in Public Safety
Administrator in Public Safety
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"User friendly"

What do you like best?

I am aCAD user and I like how user friendly it is. We can set it up to perfectly match our agency's workflow.

What do you dislike?

Tyler is slow and inherently New World has been slow to make fixes to promised mistakes. They often come in future releases which means the customer has to wait or come up with work arounds.

Recommendations to others considering the product

The software is always improving and the company is investing more and more into development and service. I highly reccommend.

What business problems are you solving with the product? What benefits have you realized?

Dispatch services time has been gretly reduced and accurace increased.

New World Public Safety review by Administrator
Administrator
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"Excellent product"

What do you like best?

The options within the software allows for many ways to incorporate solutions into our daily workflow. The solutions are powerful and the support behind the products is constantly improving. We are very happy with the current software release.

What do you dislike?

The customization could be improved, since we are somewhat limited in areas of the software. Enterprise LERMS appears to be offering solutions to fix this.

What business problems are you solving with the product? What benefits have you realized?

We currently use the software to capture data from the field, extract reports, and cut-down on time spent by the end-users.

New World Public Safety review by Administrator
Administrator
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"Benefits of data consilidation "

What do you like best?

I enjoy being able to unify 7 agencies in data sharing and streaming workflows across boundries

What do you dislike?

Slow to react to new technologies and lack of quality R&D testing on application updates

Recommendations to others considering the product

Get better GIS data

What business problems are you solving with the product? What benefits have you realized?

data sharing across agencies and we have realized increased transparency and streamlines workflows. We have also eliminated paper waste

New World Public Safety review by Administrator in Public Safety
Administrator in Public Safety
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"Decent product but some growing pains"

What do you like best?

Fairly easy to use, always improving, great customer service

What do you dislike?

Upgrades are cumbersome and often have issues

Recommendations to others considering the product

Make sure you test everything thouroughly

What business problems are you solving with the product? What benefits have you realized?

Made it easier to train new users with a Windows platform

New World Public Safety review by User in Government Administration
User in Government Administration
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"So easy to use! "

What do you like best?

very simple to figure out the system.

What do you dislike?

some glitches throughout, can get frustrating

Recommendations to others considering the product

highly recommend

What business problems are you solving with the product? What benefits have you realized?

simplified reports, less reports, able to work on them from the car

New World Public Safety review by Administrator
Administrator
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"CAD"

What do you like best?

overall operation and mobile capability.

What do you dislike?

at this point i have not found any real dislikes that have not been addressed

What business problems are you solving with the product? What benefits have you realized?

Makes daily ability to process calls easy

New World Public Safety review by Administrator in Public Safety
Administrator in Public Safety
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"New World Review"

What do you like best?

efficiency and user friendly allows officers to see what calls are coming in

What do you dislike?

slow in launching CAD slow in switching users and/or templates

What business problems are you solving with the product? What benefits have you realized?

efficiency in dispatch

New World Public Safety review by User
User
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"New World Public Safety"

What do you like best?

CAD and Mobile provide good solutions for our public safety

What do you dislike?

The upgrade process is time consuming and expensive

What business problems are you solving with the product? What benefits have you realized?

Managing all Sheriff tasks

Kate from G2

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