I really like the new AI-powered features in New Relic, especially the Grok AI assistant for asking natural language questions and the smarter alerting system that reduces false positives. The unified telemetry view is also a big plus — it brings logs, metrics, and traces together in one place for faster issue resolution. Review collected by and hosted on G2.com.

While New Relic is powerful, it can improve in a few areas — dashboard customization can feel limited at times, especially compared to tools like Grafana. Also, the UI can be overwhelming for new users, and the pricing model may become expensive as data volume grows. More flexible pricing and a smoother onboarding experience would be great improvements. Review collected by and hosted on G2.com.

I like New Relic for its clear visibility, reliable alerts, and easy integrations. Review collected by and hosted on G2.com.

I dislike its high pricing and that some features feel scattered and take time to navigate. Review collected by and hosted on G2.com.

Good UI and user friendly screens. a lot of features for real time monitoring. Great digital experience monitoring especially the real time user clicks. Review collected by and hosted on G2.com.

high cost... Can be tough to initially set it up and initial configurations also. Review collected by and hosted on G2.com.

new relic has ease of use and implementation Review collected by and hosted on G2.com.

The main downside is the pricing and cost predictability. As data ingestion grows, especially with logs and custom metrics, costs can increase quickly and are not always easy to forecast. Review collected by and hosted on G2.com.

The best thing about New Relic is having everything in one place. With real-time logs, APM, and infrastructure monitoring, I get a complete view without switching tools. The UI is clean, dashboards are customizable, and setting up alerts is super easy — it catches issues before they escalate. Review collected by and hosted on G2.com.

Some integrations are harder to set up than they should be. While New Relic supports a wide range of tools, the documentation can feel outdated or assumes too much prior knowledge. I’ve had to do more troubleshooting than expected just to get basic metrics working. Review collected by and hosted on G2.com.

I really loved the UI and enhanced UI capabilities. Like i can get all infra related dashboards, logs, metrics, traces. A very powerful APM tool and specially the NRQL Review collected by and hosted on G2.com.

As a new user sometime it gets difficult to get adjusted because of so much features. Learning NRQL take some time. But since AI is booming that issue is also getting eliminated Review collected by and hosted on G2.com.

New Relic has a huge number of features that help with monitoring the environments. Review collected by and hosted on G2.com.

I observed some limitations with the IBM MQ integration, particularly when handling a large volume of data. The system restricted the number of queue managers that appeared on the dashboard, which caused some issues for me. Review collected by and hosted on G2.com.

Easy-to-use dashboards and detailed analytics. Review collected by and hosted on G2.com.

Some advanced features take time to master Review collected by and hosted on G2.com.

It is very easy to use and easy to find the problems Review collected by and hosted on G2.com.

The pricing may find difficult for some users .Some integrations can be improved . Review collected by and hosted on G2.com.

The ruby agent we use in our application collects useful traces, and the configurability of the agent as a whole allow us to ID and highlight errors or issues we observe. The web UI performance is acceptable, and allows us to view traces/transactions and aggregate data in useful ways for us. Review collected by and hosted on G2.com.

Honestly, the tool is excellent, and the price reflects its dominance. I wish it was an easier sell internally to continue with NR because periodically it comes up in our cost saving discussions. Review collected by and hosted on G2.com.