I like New Relic's ability to bring everything into one unified observability platform with real-time dashboards, distributed tracing, and seamless integration. It helps our DevOps team detect anomalies early and reduce downtime. The customizable and intuitive dashboards make it easier to stay ahead of issues. We also benefit from the improved visibility across our application and infrastructure, stronger distributed tracing, and deep insights that enhance collaboration between teams. Integration with tools like Slack and AWS makes monitoring seamless and quickly becomes a part of our daily workflow. I appreciate the straightforward initial setup, supported by clear documentation that allows for smooth integration. Review collected by and hosted on G2.com.

New Relic is great overall, but the pricing can get expensive as usage grows, and the interface can feel overwhelming at first with its many features. Some advanced tools like NRQL queries have a steep learning curve, and occasional delays in data updates mean monitoring isn't always perfectly real-time. Review collected by and hosted on G2.com.

I like that New Relic provides end-to-end visibility across applications, infrastructure, logs, and user experience in a single platform. It makes troubleshooting faster and helps us understand performance issues holistically instead of in isolation. Review collected by and hosted on G2.com.

The platform is extremely powerful, but the learning curve can be steep. Some of the advanced features and configurations aren’t very intuitive initially and require time Review collected by and hosted on G2.com.

I like New Relic for the level of visibility it provides across the entire stack. It integrates application performance, logs, traces, and infrastructure metrics into one unified view, making it easy to understand how different components interact. The distributed tracing feature is particularly useful because it allows me to follow a request across multiple services, speeding up troubleshooting significantly. I also appreciate the alerting and dashboards, which are flexible and easy to customize, helping teams stay proactive instead of reactive. Review collected by and hosted on G2.com.

What could be improved in New Relic is the overall complexity of the platform—there’s a learning curve, especially when setting up custom dashboards, alerts, or distributed tracing for large microservice environments. Some features feel a bit scattered across different sections, which can make navigation less intuitive. In addition, the pricing can become high as data ingestion grows, so more flexible or predictable pricing models would make it easier to scale without constantly worrying about cost. Review collected by and hosted on G2.com.

I like New Relic's powerful, centralized visibility across logs and system performance in a single dashboard. The real-time search and filter capabilities make troubleshooting fast and efficient. I appreciate the reliable alerting and notification system, which helps catch issues proactively before they escalate. The intuitive UI and customizable dashboards provide detailed insights into application and infrastructure behavior. Overall, it simplifies monitoring, improves response time during incidents, and gives confidence in system stability. Review collected by and hosted on G2.com.

One of the main areas for improvement is cost, especially as log volume and data ingestion grow—it can become expensive at scale. Sometimes the query language and advanced configurations have a learning curve, which can slow down new users initially. We’ve also noticed that log ingestion latency can occasionally impact real-time debugging during peak loads. Additionally, while the UI is powerful, it can feel slightly overwhelming due to the number of features and options available. Review collected by and hosted on G2.com.

They have introduced new and improved features to their offering, which we are now using in our internal workflow. It helps us optimize our workflow and track usage through metrics. Review collected by and hosted on G2.com.

Their Offerings have improved, but the Management Panel has degraded performance, and frequent logouts Review collected by and hosted on G2.com.

New Relic is a robust and unified observability platform that leverages the NRDB database. It brings together all types of telemetry metrics, events, logs, and traces enabling comprehensive analysis through NRQL. Among its standout features are advanced APM capabilities for in-depth code diagnostics and essential Distributed Tracing, which helps visualize microservices architectures. The platform also provides strong Infrastructure Monitoring, including support for Kubernetes, as well as user experience tools such as Synthetics and RUM. Additionally, its AI-powered AIOps effectively correlates alerts and identifies anomalies, empowering engineering teams to proactively debug and optimize their entire technology stack. Review collected by and hosted on G2.com.

New Relic's primary drawbacks center on cost and complexity. Pricing quickly escalates due to high data ingestion volume and expensive full-stack user licenses, creating budget unpredictability. The platform also has a steep learning curve, requiring significant investment to master all components and the proprietary NRQL query language. A further drawback is strong vendor lock-in, as all telemetry is stored in the proprietary NRDB, making data extraction difficult. Finally, the necessary APM and Infrastructure agents can introduce noticeable CPU and memory overhead, impacting application performance in resource-constrained environments. Review collected by and hosted on G2.com.

I really appreciate New Relic's clear end-to-end visibility across applications, infrastructure, logs, and traces, all in one place. This comprehensive insight is incredibly valuable for quickly identifying exactly where issues occur across services. The powerful dashboard and real-time performance insights provided by New Relic make monitoring straightforward and proactive, ensuring that I can address potential problems before they impact my services. The integration capabilities with tools like Slack, PagerDuty, or Microsoft Teams for alerts, as well as logging tools like Splunk or ELK for deeper analysis, are particularly beneficial. The platform's ability to provide full visibility into infrastructure, API, frontend, and mobile performance has helped my team transition from older tools like Nagios and Zabbix to New Relic for more comprehensive and real-time monitoring needs. Overall, these features make New Relic a powerful tool for maintaining optimal application and infrastructure performance. Review collected by and hosted on G2.com.

New Relic can be complex to set up for beginners and may generate alert noise or false positives. Monitoring large systems can be costly, and custom or legacy components sometimes need extra effort to track. Review collected by and hosted on G2.com.

I use New Relic for monitoring application performance, tracking errors, and ensuring that the system runs smoothly, which really enhances my workflow efficiency. The ability to identify issues quickly is invaluable, especially in recognizing API slowness and debugging production issues faster. The alert system is incredibly helpful as it allows me to stay proactive by identifying issues in real time before they impact users, saving us from potential downtime. I love the detailed transaction traces feature, which provides in-depth insights into API slowness or unusual traffic, enabling me to respond swiftly and appropriately. The initial setup of New Relic was easy, with clear installation steps, although configuring alerts and dashboards required a bit more time. Overall, these features significantly contribute to maintaining performance reliability and optimizing system operations. Review collected by and hosted on G2.com.

The dashboard load time could be reduced, especially when it contains multiple queries and during peak hours. Review collected by and hosted on G2.com.

One thing I really like about New Relic is the level of clarity it provides through real-time insights. The improved dashboards and trace views make it much easier to pinpoint performance bottlenecks across applications, servers, and network layers. The enhanced log monitoring and integrated alerts also help in quickly identifying issues before they impact users. Overall, the recent updates make New Relic an even more powerful tool for monitoring, debugging, and maintaining high-performance systems. Review collected by and hosted on G2.com.

New Relic is already a strong and feature-rich platform, but one area that could improve is simplifying some of the advanced dashboards and settings for new users. A more beginner-friendly onboarding experience and clearer guidance for complex configurations would make the tool even better. Apart from that, most features are genuinely useful and work very effectively Review collected by and hosted on G2.com.

What I like best about New Relic is its comprehensive, unified observability platform that provides real-time insights across the entire software stack. In a world where system complexity is increasing, New Relic simplifies monitoring by bringing together metrics, logs, traces, and events in a single pane of glass. Review collected by and hosted on G2.com.

One area where I believe New Relic has room for improvement is the complexity of initial setup and instrumentation, especially for teams new to observability. While the platform offers powerful capabilities, the onboarding process—configuring agents, dashboards, and alerts—can feel overwhelming without prior experience. That said, I’ve seen that New Relic continues to invest in improving documentation, automation, and guided experiences, which shows a commitment to addressing this. Review collected by and hosted on G2.com.