When we started using them 6 years ago, we liked their service. Affordable and only occasional bugs. Review collected by and hosted on G2.com.

When we originally became a customer of Neverbounce 6 years ago and integrated them into our systems, there was no expiration date on prepaid credits. That was part of the purchasing decision for us, as our use case involved variable quantities of new leads that we use the Neverbounce API to check before adding them to a drip sequence.

In 2024, they introduced an expiration date on credits in fine print on the pricing page. I'm guessing this is a way to increase the revenue without raising the price, since there is no real-world reason why the credits need to expire. It’s like the Post Office announcing that all unused forever stamps will expire in a year and adding an expiration date to any stamps made in the future. This is a pretty major shift for customers who have already written software around their service.

I reached out to their customer service asking for a resolution, and they seemed apologetic but said nothing could be done.

I see this is a common complaint with the company, and in looking at their website I also noticed they advertise 7,000+ G2 reviews with a 4.5-star rating. As of today, they have 138 reviews and a 4.2-star rating. I don't know what else they're lying about, there could be more things, and it certainly leaves me wondering about the accuracy of their product. I'm currently looking for a replacement service to transition to. Review collected by and hosted on G2.com.

I liked that NeverBounce did what it said it would do. It was fairly easy to use, even though it took some time to import spreadsheets. Review collected by and hosted on G2.com.

I was sold by the salesperson that it would be a tool that would be useful for verifying both personal and work emails all at once. However, once I received the tool, I realized how expensive it was and it did not actually do that feature. It could only do one email at a time, so it did take a long time to get through lengthy lists. It was easy because we were sold into it, but it did have a bit of a learning curve. It was a little bit tedious to use. Review collected by and hosted on G2.com.

I like that NeverBounce is very simple and straightforward to use. I used to mostly rely on CSV uploads for bulk verification, but I really appreciate how well NeverBounce integrates with my other tools, allowing me to validate emails through API calls now. It's quick, and having access to a large dataset really builds my trust in the results. The API calls simplify steps and allow for more automated workflows, while CSV uploads, despite being a bit more manual, are still very quick for large lists. The setup was incredibly easy, and integrating it with more automated workflows was seamless. Review collected by and hosted on G2.com.

I'm disappointed with NeverBounce's policy of adding expiration dates to their credits. When I first started using them, their credits did not expire, and I had a really big bank of credits to use. They seem to have retroactively applied an expiration date to credits that were already purchased, which was disappointing. Although they were kind enough to give me an extension on that expiration deadline, I would have preferred if they had applied the expiration date only to credits purchased after the announcement, rather than backdating it. Review collected by and hosted on G2.com.

I like that NeverBounce has a really good API with high data limits. This makes it easy to verify thousands of emails at a single go without any problems. The initial setup is very easy and straightforward, and I also appreciate how it integrates smoothly with Clay. Review collected by and hosted on G2.com.

The pricing stings a bit. I feel like it could have been a bit cheaper. Review collected by and hosted on G2.com.

Pay as you go pricing is reasonable, interface easy to use Review collected by and hosted on G2.com.

The quality of the service does not meet their guarantees and they took an extremely long amount of time to reply, and offered zero refunds Review collected by and hosted on G2.com.

It has an easier interface - pretty basic, quick and gets the job done. Review collected by and hosted on G2.com.

It doesn't give me insight of why the email bounced. Only gives me very vague numbers to deal with. Review collected by and hosted on G2.com.

The no non-sense ease of use. And the support is good as compared to competitors. Review collected by and hosted on G2.com.

Additional data for catch-alls with some tips on when to add them to the campaigns vs when not to Review collected by and hosted on G2.com.

Very helpful for verifying emails before we upload into the CRM. Review collected by and hosted on G2.com.

It's not always one hundred percent accurate. Review collected by and hosted on G2.com.

I like that NeverBounce was simple to integrate and worked well for many years. The initial setup was very easy. Review collected by and hosted on G2.com.

I don't like that since NeverBounce was acquired by Zoominfo, the experience has been terrible. The pricing raised by 300% in one month, which is outrageous. Their support is really bad now and they never get back to you anymore. We cancelled our subscription because of these issues. Review collected by and hosted on G2.com.

Easy to use interface and lag free. Simple to understand UI/UX . Review collected by and hosted on G2.com.

The validity of the emails IDs is a little less accurate compared to competition, Review collected by and hosted on G2.com.