CH

Chelsea H.

Writer and Editor

Higher Education

Enterprise (> 1000 emp.)

8/21/2017

"Great for large universities!"

5/5

What do you like best about NetX | DAM?

I love that our university can easily share logos, templates, and photos without a drive or an emailed file. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

It took a bit of setup initially, but it was worth it. Review collected by and hosted on G2.com.

AA

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/15/2017

"NetX for any size business"

5/5

What do you like best about NetX | DAM?

Working across the US, having our assets all in one place in the cloud and easily searchable has been invaluable for our marketing team. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

We're hoping for a Slack integration! It seems the NetX team is very receptive to suggestions for integrations, so I have the utmost confidence we will see one in the near future. Review collected by and hosted on G2.com.

AR

Verified User in Restaurants

Enterprise (> 1000 emp.)

8/15/2017

"NetX in Archives"

5/5

What do you like best about NetX | DAM?

The NetX staff are very responsive. Usually have a reply within a few minutes. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

Haven't found anything to dislike yet. Very satisfied. Review collected by and hosted on G2.com.

KM

Kirsten M.

Graphic Designer, Digital Communications Technology, University Communications

Higher Education

Enterprise (> 1000 emp.)

11/21/2016

"Excellent Customer Service"

4/5

What do you like best about NetX | DAM?

NetX has an excellent support service. After submitting a support request, response is always same day, usually within an hour or two. Customers are kept in the loop on progress and all of my issues have been fixed quickly. If any issue requires follow-up, NetX is always responsive and has even reached out via phone on occasion.

The leadership of the company is very accessible and open to conversation regarding future features. Their approach is not one-size-fits-all; they are responsive to helping customers solve their business problems in the most effective and efficient way possible. We chose NetX over other mid-range DAM providers because of their flexibility and willingness to track our roadmap with their services. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

Our onboarding and training was a bit ad hoc, and this was mostly due to the fact that we came on during a major software upgrade. NetX needs to work more on documentation, but they are aware of this and are making progress. Review collected by and hosted on G2.com.

What problems is NetX | DAM solving and how is that benefiting you?

Our photography assets were stored physically on hard drives, as slides, on CDs, and even as prints. We also had a paper process for managing model releases which was not attached in any way to the actual assets, leaving us vulnerable to legal issues. Our NetX Dam is now being used by over 40 campus communicators, sharing the same assets which are all digitally attached to their original releases. We are also able to approve or reject downloads on specific assets and have found this very helpful in managing our visual brand. We are looking at expanding our DAM to handle all brand assets in the future. Review collected by and hosted on G2.com.

AM

Verified User in Museums and Institutions

Enterprise (> 1000 emp.)

7/13/2017

"NetX Large Scale"

4.5/5

What do you like best about NetX | DAM?

Scalability for a large asset collection for large files some exceeding 2GB. Diverse file handling with extensive permission levels. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

Metadata updates have a lag time that previous DAM did not have. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

11/18/2016

"NetX Customizeable "

3.5/5

What do you like best about NetX | DAM?

I like the look and ease of the brand portal. The layout is easy for consumers to find what they are looking for in professional, clean and neat layout design Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

The customization on the backend is currently in a spot that makes it difficult to make updates or changes to the assets you are controlling for presentation on the brand portal side. It's not at an efficient level yet, and the documentation is still catching up to a non-technical level for their knowledge base. Review collected by and hosted on G2.com.

Recommendations to others considering NetX | DAM:

Be aware that they expect you to have a more technical background. Our team was small, doing this as a side project, and weren't technical folks - only one of us had software administration background, but never worked with a DAM before. Our ramp up time was significantly delayed by having to learn little things as we went, whereas a more technical background may have understood all the terminology and concepts more quickly. It is NOT an out of the box configuration, where you simply decide folder access and permissions - it requires quite a bit more lift than we expected when we first looked into a tool like this and were comparing them with far more expensive options. We likely might have benefited from hiring a consultant to help. Review collected by and hosted on G2.com.

What problems is NetX | DAM solving and how is that benefiting you?

We needed to be able to not have to email our assets individually, whether they be marketing materials, implementation documents, or other knowledge pieces to our clients. Our current method was not secure or efficient, so this tool allows us to put everything in a one-stop shop for our clients that allows them the ease to get what they need when they need it without overburdening our account managers. We've been able to get our materials straight to our clients in an easy, scalable format. Review collected by and hosted on G2.com.

IW

Verified User in Writing and Editing

Mid-Market (51-1000 emp.)

11/17/2016

"Heading in the right direction but still some kinks to work out"

3.5/5

What do you like best about NetX | DAM?

The brand portal is nicer than having clients use Box.

Once Dan took over the implementation, things were great and we started learning about the tool and what needed to be done. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

Implementation started out really rough. Documentation initially provided was basically a spreadsheet with a couple of data examples with no context.

Certain features seem to be buggy. Sometimes we need to perform tasks twice in order for files to display in the brand portal. Some files didn't seem to appear at all.

Using Flex for the auto tasks is rough. The experience could be much better or move that functionality to the admin portal side and improve the flow there (task order display, scrolling, etc)

Having to contact NetX to restart the service. I'm not sure if we are the only ones that routinely need to create new auto tasks but it would be nice to do the restart ourselves. Review collected by and hosted on G2.com.

Recommendations to others considering NetX | DAM:

Spend a lot of time up front thinking about the folder structure and auto tasks you're creating. We have 2 different client bases so looking back it may have been better to create 2 brand portals rather than using access to control what users see. Review collected by and hosted on G2.com.

What problems is NetX | DAM solving and how is that benefiting you?

Our clients couldn't previously access Box to download files.

It's much visually nicer than Box. Review collected by and hosted on G2.com.

AH

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

11/21/2016

"NetX Digital Asset Management"

4/5

What do you like best about NetX | DAM?

I like the ease of creating new folders and dragging and dropping files in the most recent versions of NetX. I am a super user, and previous versions lacked some of this user experience. I like how easy it is to share files with people outside of our organization. The "relationship" tab is especially helpful for our designers who use indd files and need all of the linked files as well. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

I have some issues with the search functionality, sometimes it doesn't pull up a file even when the search is basically the exact file name. Review collected by and hosted on G2.com.

AL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

11/16/2016

"Great product, waiting patiently on FLEX"

4/5

What do you like best about NetX | DAM?

Great search function. Site is robust, once you know how to use it you can accomplish a lot of cool things and even more in the Flex site. It's intuitive to a point - but not 100% consistently. The site is fast to load and downloads are good too. There's a good admin interface with lots of flexibility given to admins. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

Interface, but a lot of that will be fixed in HTML5. Would like to see more control/easier to control on the emails that the system sends. Review collected by and hosted on G2.com.

MO

Marisa O.

Engagement Manager

Information Technology and Services

Mid-Market (51-1000 emp.)

11/16/2016

"Great product idea. Company still in infancy. "

3.5/5

What do you like best about NetX | DAM?

The portal is a great looking interface and the pricing was much better than other products we reviewed. Review collected by and hosted on G2.com.

What do you dislike about NetX | DAM?

It took a very long time to get up and running - the level of on boarding support we got was pretty minimal. It seems as though there is a lack of support documentation that other clients would want. We have to ask for upgrades, but when we do they are speedy. Review collected by and hosted on G2.com.