Keela Reviews & Product Details

Keela provides all of the tools we need in one place. Not only can we manage all of our donors' information, interactions, and transactions, but we can also organize multiple donor campaigns, create various donor and subscription forms, send out all of our email newsletters and fundraising email blasts. Keela allows you to run just about any type of report that you can think of, set up multiple dashboards for monitoring various metrics, and gives us the ability to set up powerful multi-step automation sequences that can be triggered by various actions. Keela is very affordable and their customer service team is one of the best I've seen anywhere. They're very responsive and listen to their customers for new ideas, potential bugs, and much more. We are very satisfied with Keela and would highly recommend it to any other nonprofit that is looking for a DRM. Review collected by and hosted on G2.com.

To be honest, there's not much that I dislike about Keela. Whenever I've had a problem or think something is not working the way I think it should, I contact their support team and they have been very responsive to either explain how things work or listen to suggestions for improving their product. Review collected by and hosted on G2.com.

The integreatted forms and communications feature has been my faviourte part of keela so far. In our previous setup we would be boucing between mailchimp, eventbrite and google forms, but now all of that has been collected in one place making it easy to use on a daily basis. It is also a huge benefit that we can add multiple team members to keela, this allows us to give employess access to only what they need to manage. Review collected by and hosted on G2.com.

So far we have had problems with the lack of integrations with softwares other than stripe. Although the online integration of stripe is usefull we are still required to upload payments made of debit machines (Clover) and e-transfers. If Keela were to offer integration with stripe terminals this would make things much smoother for smaller organizations which operate on less man power. Review collected by and hosted on G2.com.

Keela is easy to use right out of the box, and comes with outstanding customer support for any kinks you may not be able to work out yourself. Importing our old data and onboarding the system was painless. Review collected by and hosted on G2.com.

Keela is currently lacking in good old-fashioned database functionality like linking consituents to each other and powerful list and query capabilities. Review collected by and hosted on G2.com.

I think that the best feature on their platform is the “nonprofit intelligence” which helps us understand who the donor is, how much to ask, how they prefer to be contacted, and the optimal time to make an ask. I haven’t seen this feature on other CRM platforms, which makes me appreciate how Keela strives to understand their local Vancouver-based customers. Review collected by and hosted on G2.com.

The newsletter feature doesn't have mobile optimization so it really is a challenge to lay it out nicely. It also doesn't have much or direct data on the performance of a newsletter like click-through rate and unsubscribe rate (it will still have to be computed manually). Review collected by and hosted on G2.com.

The customer support is exceptional. If you can't find an answer through their extensive library of articles, an email to custom support is usually answered within the hour. They're super friendly and will walk through each step with you. Review collected by and hosted on G2.com.

I wish donors had access to their own donor profiles to be able to update their own payment information and access statements and donations as needed. Review collected by and hosted on G2.com.

Establishing a new project, creating new forms and emailing mass emails make it easier. Review collected by and hosted on G2.com.

Some things are hard to figure out, and the videos for troubleshooting aren't always helpful. Review collected by and hosted on G2.com.

The easy nature of being able to create forms and email marketing tailored to our different intiatives, within 5-10 minutes and have it ready to go. Review collected by and hosted on G2.com.

Not having an option on the revunue forms to keep stock. Sizing an image that on donation/ revenue forms is a major hassle. Even after you have fitted an image to the form via desktop, it is either cut off or nonexistent on the mobile version. I would also like to be able to have a column that shows you exaclty what form someone donated to in the "Recent Transactions" of the dashboard. Review collected by and hosted on G2.com.

Keela keeps all our information organized and easily accessible. Contact interactions, fundraising history, specific segments and data stored for specific events! Review collected by and hosted on G2.com.

In the email threads it is hard to follow who is copied.

Embedded videos in the communications.

Data summaries of existing information could be simplified to not duplicate information. Review collected by and hosted on G2.com.

ease of use, Keela does a lot of things for us that we had to do manually in the past. We use it daily and the integration with Quickbooks is fantastic and saves us time Review collected by and hosted on G2.com.

The fund accounting side of keela is not as robust as we need and has caused a little bit of issues. Review collected by and hosted on G2.com.

We love that Keela is adaptable and able to create more personalized communications and conversations with our donors. We used to use multiple systems for email, texting, contact info management, donation records, etc and now we are bringing them all together. Keela is easy to use and the dashboard is user friendly. Also, the support team is very quick and responsive to my constant questions via email or chat. Review collected by and hosted on G2.com.

The only feature Keela does not have yet is a way to manage our Banquet event registrations and table seating. Review collected by and hosted on G2.com.