Jamie M.
JM
Jamie M.
Communications Specialist
Higher Education
Mid-Market (51-1000 emp.)
"decent technical solution, terrible customer service support"
0/5
What do you like best about Network Solutions?

user interface is nice enough. webmail client seems to work ok Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

When attempting to integrate our marketing platform into our email client (NS webmail), we reached out to Network Solutions about 6-8 times. They could never help with our DNS record entry issues (not being able to use characters like "_" or ' ~ ` in the records to validate DKIM or allowing us to verify our Postmaster account so our marketing platform could note any spam complaints through Yahoo!'s feedback verification loop. Not only could they not help us, they would end every call with assurance that the issue would be "elevated to their engineers" and intention to contact us again in 1-2 business days. We MIGHT have received a return call once. Maybe... So, we would wait, call them back and basically start over each time. Nothing was ever accomplished. If I could convince our IT department to completely move our large amount of assets to a new domain services provider, I would be much happier. Review collected by and hosted on G2.com.

Joseph R.
JR
Joseph R.
Senior Designer
Small-Business (50 or fewer emp.)
"Backend Needs a Major UI Overhaul"
1.5/5
What do you like best about Network Solutions?

There's not really anything about Network Solutions that stands out for me. Typically if I have the option, I will steer clear of NS.

The pricing is pretty affordable but that's about it. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

There's a couple key things that really turned me off from NS. The first one being their support. They have live chat but it took me forever to get through to a live technician and when I did I felt like I was getting cookie cutter answers that didn't really help me. I also wish they would send out some sort of notification when their server crashes. I've had a few sites go down and a client noticed before we did which is embarrassing.

The next thing that needs a major improvement is their softwares UI. The UI is hard to navigate through and I've messed up a DNS setting numerous times before because of the confusing backend. Review collected by and hosted on G2.com.

Kaustubh V.
KV
Kaustubh V.
Lead Developer
Small-Business (50 or fewer emp.)
"Customer service is pathetic."
1.5/5
What do you like best about Network Solutions?

Nothing as such. Their user interface is friendly. Their pricing structure is flexible. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Their billing department is all messed up. They don't have proper communication techniques. They don't inform their customers after their server crashes. We had to check their twitter account when our site was down as they post updates on twitter instead of sending an email to the customer. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Use for the name recognition with clients."
2.5/5
What do you like best about Network Solutions?

Network Solutions is a major player in the space. Their name recognition goes a long way with clients when selling them on a solution. I primarily used them as a registrar. They initially proved to have good price performance. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

They are more expensive than others, but you are paying for the brand. I don't like the up-selling that's found within their site. Nothing beyond the name recognition factor really stands out. For me, the costs involved proved to be too high. For my agency, we moved away from them for cost-based reasons as well. We missed a subversive check box and got charged for an additional service without our knowledge. Review collected by and hosted on G2.com.

Verified User in Design
UD
Verified User in Design
Small-Business (50 or fewer emp.)
"Decent product, terrible customer service"
0/5
What do you like best about Network Solutions?

That NS provides me with a domain for my professional website. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Customer service, high ever-changing costs, incessant emails, always trying to upgrade me Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
CM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Network Solutions Designer Review "
4/5
What do you like best about Network Solutions?

The price is the main like. I recommend it if you are going with very normal static webpages without php, mysql, etc. So pretty much use it for basic one page HTML or landing pages. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Networksolutions used to be great. But ever since web.com bought them, they have gone downhill. Their UI sucks. They had good uptime and customer service was great. Since Web.com took over, quality on all points has dropped while prices have remained the same or increased. Review collected by and hosted on G2.com.

Paul L.
PL
Paul L.
Senior Associate
Mid-Market (51-1000 emp.)
"Network Solutions is Everyone's Solution"
5/5
What do you like best about Network Solutions?

What I like best about Network Solutions is that it's easy to access the user profile on-line. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

What I dislike about Network Solutions is that they don't have better discount renewal deals. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning
UA
Verified User in Architecture & Planning
Small-Business (50 or fewer emp.)
"Simple domain registry"
3.5/5
What do you like best about Network Solutions?

Easy to use for purchasing domain names. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

User interface is a bit more complicated than some competitors. Review collected by and hosted on G2.com.

Michael H.
MH
Michael H.
Vice President and Director of Software Development
Computer Software
Small-Business (50 or fewer emp.)
"Decent"
3.5/5
What do you like best about Network Solutions?

Fairly easy to navigate through the site. I don't get lost in there like i do with GoDaddy. Easy to manage multiple domains as an technical contact - not necessarily registrant. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

They don't have the attractive prices like GoDaddy Review collected by and hosted on G2.com.

Jon J.
JJ
Jon J.
UX Designer
Design
Mid-Market (51-1000 emp.)
"Cleaner admin area than go-daddy. "
3.5/5
What do you like best about Network Solutions?

The account area/admin area is a lot easier to use than my godaddy account. Their customer support was also a bit more responsive. Price-wise they weren't great. I just bought a domain through them a few years back to try them out and so far I really like it. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

These seem to charge quite a bit for extras and addons. Review collected by and hosted on G2.com.