Julian A.
JA
Julian A.
Founder | Practice Growth Specialist
Small-Business (50 or fewer emp.)
"Horrible User Experience"
0/5
What do you like best about Network Solutions?

There is nothing I actually like about NS, I take all clients off of NS as soon as possible. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Everything, the difficulty in using the platform, transfering domains, etc. they make it nearly impossible to use. And everything you do you're getting cross sold and total BS services. Review collected by and hosted on G2.com.

Verified User in Insurance
AI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Easy domain registration and web hosting"
4.5/5
What do you like best about Network Solutions?

Ability to register for multiple years, reminder emails, intuitive platform Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Not applicable. Only positive things to say. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Initially inexpensive but extremely costly in man hours and stress - run from NS"
0/5
What do you like best about Network Solutions?

Their support reps are very kind but also very misguided. In all honesty they are yes men and unless you are technically minded you will be pushed in the wrong direction or easily swayed. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Not sure where to even start this review. Please know that this is not mean spirited, I just never want anyone to go through what we have been through. Our website was down for 2 weeks. We made multiple calls to support, each time being informed that it was a Network Solutions issue and that our issue would be "escalated." This was the final straw after a long string of offenses and left us so wounded we decided to finally switch our provider. We called NS for guidance on the transfer process because we were so badly burned by them we wanted to do our diligence and make sure that things would go well. We were informed that first we needed to update our email credentials so that all notifications would go to the technical person handling the transfer so we did so. After proceeding with the transfer all the emails were sent to the previous email listed. This was confusing but since GoDaddy (our new provider) had the auth codes we assumed nothing was a miss. This was incorrect and after waiting and waiting for the transfer to go through we called NS and were casually informed that actually there was a 60 day lock which had been placed on our account in accordance with ICANN. We were NEVER informed of this policy. We thought we had done our diligence by asking NS directly for guidance but they apparently their representatives are uninformed on their own policies. After being on stressful phone calls where we needed to restate our intent and case each time for 4 hours we were finally directed to a supervisor that after reviewing our account and call info apologized for the complete mismanagement of our business and removed the locks on our account. For anyone looking for a reliable provider of email, domain, or website services, do yourself a favor and DO NOT choose Network Solutions. Even if it is a financial deal, it will cost you in man-hours, funds, and sleepless nights spent on support calls trying to get answers. Review collected by and hosted on G2.com.

Daniel R.
DR
Daniel R.
Customer Service
Mid-Market (51-1000 emp.)
"Easy to use webmail!"
5/5
What do you like best about Network Solutions?

Fast and easy to use webmail service. Great alternative to outlook or other similar email providers. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Unable to adjust mail subject/title preview panel. Everything else works as expected. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Verified User in Apparel & Fashion
Small-Business (50 or fewer emp.)
"Took money from my account without knowledge when and would not offer refund."
0/5
What do you like best about Network Solutions?

Nothing about this I liked, not easy to use and lack or regard for consumer rights. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Poor customer service

Scammed customers

Phone numbers provided directed me to a dentists office

Offered no help or resolution Review collected by and hosted on G2.com.

Allison B.
AB
Allison B.
Training Director
Computer Software
Small-Business (50 or fewer emp.)
"Basic but decent email service"
2.5/5
What do you like best about Network Solutions?

I like that Network Solutions is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Often times my emails to clients go to their SPAM folder. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching
CP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Service"
2.5/5
What do you like best about Network Solutions?

It’s simple, there aren’t many options other than send and receive email. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Emails get lost or filtered or some don’t get received. I can’t send emails quicker than 10 secs of the previous one-I’m a fast typer. Review collected by and hosted on G2.com.

Brenda U.
BU
Brenda U.
Owner
Financial Services
Small-Business (50 or fewer emp.)
"Not upfront about charges"
2.5/5
What do you like best about Network Solutions?

Easy to set up your website with a new domain and supposedly inexpensive Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

They arent upfront about what they are going to charge you so I suggest read the fine print Review collected by and hosted on G2.com.

MH
Marsha H.
Office Manager
Small-Business (50 or fewer emp.)
"Web.com looking good"
2.5/5
What do you like best about Network Solutions?

the one on one time with a developer when we were designing our new site Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

trying to schedule time to schedule a call to review changes Review collected by and hosted on G2.com.

BU
Brenda U.
Owner
Small-Business (50 or fewer emp.)
"Not upfront about charges"
2.5/5
What do you like best about Network Solutions?

Getting domain and website up were both easy and cheap Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Configuring and checking e-mail is next to near impossible they continuously charge you and are not upfront about it Review collected by and hosted on G2.com.