HR
henrry R.
Director
Small-Business (50 or fewer emp.)
"Disclosing configuration setting , you need to paid customer support"
0.5/5
What do you like best about Network Solutions?

Nothing special it is an essential service Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Every call ends with you needing to contact our paid support. Using lack of knowledge to get business, Dirty philosophy of using users who are not savvy in technology, Not respecting even when they notice one has a computer background. Review collected by and hosted on G2.com.

SD
Scott D.
Small-Business (50 or fewer emp.)
"Just a horrible business to deal with"
0/5
What do you like best about Network Solutions?

There is nothing that I like about this company. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

There is a reason why business owners who are extremely busy take time out of there day to write a poor review, it's due to Network Solutions complete lack of customer service. If I could recommend anything to small business owners searching for an email provider, find somone else... Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Horrible services"
0/5
What do you like best about Network Solutions?

Sadly, there is nothing I like about my experience with NWS. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

They make it extremely difficult to contact them. They do NOT provide an email address for responding to customers' issues, they put you on hold and frequently disconnect you after 20-30 minutes.

They say they will take care of your complaint, but they never do and you have to call all over again. It is a nightmare! Review collected by and hosted on G2.com.

Jonathan R.
JR
Jonathan R.
Teacher
Small-Business (50 or fewer emp.)
"Terrible service"
0/5
What do you like best about Network Solutions?

Nothing at all. Terrible service. Find another vendor. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Was advised to use Network Solutions to register a domain name. What a mistake.

First, they do not keep your information private. Sold to tons of 3rd parties and my email and phone were constantly bombarded with offers to build me a site.

Second, even though I have no site yet, Network Solutions was charging me "start hosting" fees. As a new user, I do no have any idea about hosting fees. Network Solutions is preying on new users. I have no site but they were charging me to host empty space.

Third, in the terms and conditions they have it written that users agree to auto-renewals. So the hosting fees were automatically renewed several months. #Shady

Fourth, users are not allowed to turn off their auto-renewals themselves. Users must call and/or use the Network Solutions chat to have their customer service do it for them. #supershady

Fifth, I disputed the charges with my credit card. Network Solutions is holding my domain names hostage until I pay the hosting fees, then they will allow me to transfer my domain names to a different site. #ultrashady

What a terrible business. Use Hover.com or GoDaddy. Cheaper, more use friendly, and doesn't charge to protect your privacy. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Verified User in Real Estate
Small-Business (50 or fewer emp.)
"Okay Software"
4/5
What do you like best about Network Solutions?

We use network solutions on site but for our main office we switched to 365 because it is cloud based. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Not cloud based. Glitches sometimes and you do not have much storage. Sometimes the system goes down and you cannot use it. Review collected by and hosted on G2.com.

Kyle M.
KM
Kyle M.
IT Director
Mid-Market (51-1000 emp.)
"Simple to sign up. Can be confusing what services you need."
4/5
What do you like best about Network Solutions?

Easy to use (in the correct browser). Payment methods are simple and easy to align. Customer service is quick and reliable. It is afforadable solution for our needs. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Website does do not work well in Safari. Anytime you make a change in profile or service, you will get constant emails asking to verify or purchase additional "protections." Review collected by and hosted on G2.com.

Cari T.
CT
Cari T.
Owner
Small-Business (50 or fewer emp.)
"Excellent Products and Services"
5/5
What do you like best about Network Solutions?

Their services are excellent and easy to set up Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Cost wise went with another provider but still have them keep my domain Review collected by and hosted on G2.com.

Rheal D.
RD
Rheal D.
Retired
Small-Business (50 or fewer emp.)
"Network Solutions lack of Customer Service"
0/5
What do you like best about Network Solutions?

Nothing. I only had 2 sites so wasnt using much and did not have to make many changes. so for the most part all was fine until I need to upgrade to another PHP version. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Their Customer UI is Antique. I have been with them for over 30 years, and it hasn't changed. They finally updated their PHP version, and I was not able to get the simple INFO.PHP file to work when changing the version of my unix hosting service to php 7.4 . They kept on saying it was my web site causing the problem. Called customer support 5 times was hung up on twice. So when I had enough and moved things to another provider that works, I called them back to see about a refund of the 2 years left on my hosting and they said no refund. I then said the to man that having been with you for over 25 years,does it not stand for anything? His answer stright out "NO". I have transfered all my hosting to another provider and it is up and working, I feel very used after 25 years of being with company. Review collected by and hosted on G2.com.

Verified User in Internet
AI
Verified User in Internet
Small-Business (50 or fewer emp.)
"Not a fan."
0.5/5
What do you like best about Network Solutions?

I would have a hard time saying anything positive about Network Solutions. They were one of the first hosting companies I used, and I've had to interact with them periodically over the years. They consistently underperform other platforms. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

Slowest DNS propagation on the face of the earth. Absolutely the worst Admin panel. Less than stellar support. Lots of add-on charges for things like SSLs. Lack of advanced features like incorporated staging, and automated backups, at least on lower tiers. Review collected by and hosted on G2.com.

Verified User in Insurance
UI
Verified User in Insurance
Small-Business (50 or fewer emp.)
"Very Solid Web Hosting. Slightly Confusing Setup"
3.5/5
What do you like best about Network Solutions?

The price point is great, and we've never had any issues with the platform. Their customer service has always been responsive to our needs. Review collected by and hosted on G2.com.

What do you dislike about Network Solutions?

I have heard that it is very challenging to switch hosts from Network Solutions to another platform but don't have a personal experience with that. The site layout is slightly confusing and sort of difficult to find the DNS settings. Review collected by and hosted on G2.com.