I find NetSuite to be a good system for maintaining our ERP needs. It efficiently records our financial data, supply chain data, and fixed assets and helps reconcile the books at the end of the month. I like how user-friendly it is, allowing us to focus on more important tasks. It's very easy to customise to fit our business needs, and I love the global search and reporting features. The global search is useful for finding almost anything, and I appreciate the ability to use multiple tabs for multitasking. The system's efficiency and ease of configuration are definite highlights, making it straightforward to use. With effective integration capabilities, it fits our global business needs perfectly. Overall, I would strongly recommend NetSuite as it's a very good system. Review collected by and hosted on G2.com.

I think sometimes, NetSuite can be very slow. Also, customer service can be a bit frustrating because when you reach them, they ask you too many questions to get to the bottom of a problem. I expected them to have better knowledge since it feels like they're asking questions as if you're using NetSuite for the first time. So, having better customer support would be helpful. Review collected by and hosted on G2.com.

As an admin, I’m able to manage over 150 users with role-based access and security permissions. I can also create custom dashboards, and the user-level security and global permissions feel robust. The accounting module is solid, and I appreciate the ability to connect to WMS solutions like RF Smart, along with the available plugins and other integrations. Review collected by and hosted on G2.com.

Record loading speed could be faster for certain report types. Also, the UI could be more appealing if the Appearance tab offered more customization options beyond just university mascots. Review collected by and hosted on G2.com.

What I like best about NetSuite is its ability to bring all core business processes into a single, integrated platform. It provides strong visibility across finance, operations, and supply chain, which helps improve decision-making and efficiency.

I especially value the flexibility of saved searches and reporting, which makes it easy to quickly access and analyze the data needed for day-to-day work. Review collected by and hosted on G2.com.

While NetSuite is a powerful and flexible platform, there are some limitations that can impact day-to-day usability.

One of the main challenges is with Saved Searches, particularly around complex criteria and advanced filtering. As requirements become more sophisticated, it can be difficult to build or maintain searches without workarounds, and performance can sometimes be impacted.

From a supply chain perspective, there are also limitations in inventory management and demand forecasting capabilities. Forecasting often requires additional customization or external tools to achieve higher accuracy and deeper predictive insights.

Overall, while NetSuite provides a strong foundation, some areas require enhancement or supplementary solutions to fully support advanced analytics and planning needs. Review collected by and hosted on G2.com.

What I like best about NetSuite is the ability to see financial, inventory, purchasing, and sales information in one place. It provides real-time visibility into our business, helps streamline month-end close and reporting, and allows us to analyze profitability by channel, customer, and product. The flexibility to create custom reports, saved searches, and workflows has been valuable in improving efficiency and decision-making. Review collected by and hosted on G2.com.

The biggest challenges are the complexity of reporting and the amount of setup required to support operational and financial analysis. Building meaningful reports often requires advanced knowledge of saved searches, custom records, and system configurations. Data integrity can also become an issue when processes are not standardized, and troubleshooting transaction flows across inventory, purchasing, fulfillment, and accounting modules can be time-consuming. Improvements to usability, reporting, and data management would significantly enhance the user experience. Review collected by and hosted on G2.com.

NetSuite is one of the most user-friendly systems I’ve used in my 25-year career. I like that you can continually build and refine reports, add new checkboxes, and keep shaping the system so it becomes exactly what you want. Review collected by and hosted on G2.com.

Currently, the one downside of NetSuite is the naming convention of what they call items are not as clear as the outside world. For example, they use reference number instead of invoice number, item instead of GL code and us a lot of sections to include data that could he housed on the vendor profile. Review collected by and hosted on G2.com.

NetSuite has great reporting, especially for sales by item, transactions, inventory management, YOY item sales, and sales by customer. We use a lot of this information to help strategize for future-year sales and to support demand planning for our stores. The PO system is very user-friendly, and the overall system is highly customizable through custom reporting and saved searches. The platform is also scalable and well suited for growing businesses, and it can be tailored to meet the needs of different-size businesses through its many integrations and add-ons. They also offer live events with knowledgeable industry leaders, which can be invaluable depending on the topic. Review collected by and hosted on G2.com.

One issue is that it doesn’t connect with POS systems like Square or Shopify unless you purchase additional software, which defeats the purpose—especially when we’re already paying a high price for multiple systems. At the moment, we export our sales from Shopify and Square, then export and import our inventory from NetSuite back into Shopify and Square. Overall, that workflow is tedious and time-consuming.

The custom reporting options are great, but I wish there were a more user-friendly way to build, organize, and manage those reports. SuiteAnswers can be helpful, but if you don’t already have prior knowledge of how something works in NetSuite, it can be difficult to navigate and learn. The system can also run very slowly when generating reports. Review collected by and hosted on G2.com.

What I like best about NetSuite is its flexibility and the way it brings so many business processes into one connected system. Because the data is relational, information entered in one area can support reporting, automation, accounting, project management, customer service, and operational decision-making across the organization.

I especially value the ability to customize NetSuite through saved searches, dashboards, workflows, custom records, integrations, and SuiteScript. This makes it possible to build solutions around the company’s actual processes instead of forcing every department into a rigid, one-size-fits-all system.

When NetSuite is configured well, it becomes much more than an accounting platform. It can serve as the central source of truth for the entire business, reduce manual work, improve visibility, and give teams the information they need to make better decisions. Review collected by and hosted on G2.com.

What I dislike most about NetSuite is that its performance can sometimes be slow, particularly when loading complex records, running large saved searches, or saving records with multiple workflows and scripts attached. Performance is also a common topic within the NetSuite user community, although the cause may be related to the account’s customizations and configuration rather than the core platform alone.

I understand that this can be a tradeoff of using such a flexible and highly customizable cloud-based system, but improved speed and responsiveness would make the everyday user experience much better. Review collected by and hosted on G2.com.

I like all the different modules included in Netsuite that can share data with each other. Our sales teams finds the opportunities section helpful in keeping track of new (and old) contacts and prospects. Review collected by and hosted on G2.com.

It's hard to customize certain areas without having to use custom scripts (that we can't do ourselves and have to use our Netsuite consultant to do this for us at an added cost). Review collected by and hosted on G2.com.

I like being able to consolidate everything in one place. Using different systems can be very error-prone, and NetSuite helps us bring our inventory levels, orders, and returns together in one easy-to-use system. The pricing is also very affordable for my business, and the support has been good. Overall, the system performs very well, including the AI chat. Integrations are also easy to set up and work smoothly across all areas. Review collected by and hosted on G2.com.

NetSuite has a fairly steep learning curve, especially for new users, because the system doesn’t feel very intuitive. A more guided onboarding and setup experience—like interactive tutorials—combined with a cleaner, more streamlined, and focused user interface would make it much easier to get started and handle day-to-day navigation. Review collected by and hosted on G2.com.

Integrations, the finance tracking for every job, the navigation throughout Netsuite is pretty easy (once you get going). The support we have had on getting into and using Netsuite has been amazing. Review collected by and hosted on G2.com.

One of the harder things at my job is when we put a job into Miter we have to wait until the next morning before it will show up in our other system. There is not much I dislike about Netsuite, so far. It has been working great since we got it. Learning it has taken a little bit. The mock cases we went through helped discover any issues we were having. Review collected by and hosted on G2.com.