What I like most about NetSuite is its all-in-one, cloud-based platform that unifies core business functions—financials, CRM, inventory, and reporting—into a single system. This eliminates the need for multiple disconnected tools and significantly improves data visibility and accuracy across the organization.

Another standout feature is its real-time reporting and dashboards, which make it easy to track key performance metrics and make informed decisions quickly. The ability to customize dashboards and reports to fit specific business needs is especially valuable.

I also appreciate NetSuite’s scalability and flexibility. As a business grows, the platform can adapt with additional modules and customizations, reducing the need for system replacements. Its automation capabilities—like streamlining financial processes, approvals, and workflows—help save time and reduce manual errors. Review collected by and hosted on G2.com.

While NetSuite is a powerful platform, there are a few drawbacks. One of the biggest challenges is its steep learning curve—the interface can feel complex and not very intuitive for new users, which often requires significant training to use effectively.

Another downside is the cost structure. Licensing, implementation, and customization can be expensive, especially for small or mid-sized businesses. Additional modules and users can quickly increase the overall cost.

Customization, while a strength, can also be a limitation. Advanced customizations often require technical expertise or external consultants, which adds time and expense. Similarly, making changes after implementation can be cumbersome.

Performance can sometimes be an issue as well—slow loading times or lag, especially for large datasets or reports, can impact user productivity.

Lastly, customer support can be inconsistent, with response times and resolution quality varying depending on the issue and support tier. Review collected by and hosted on G2.com.

I like how easy it is to find your financial information. Finding the financial statements is very easy, and I like all of the customizations you can make to those reports. I also like the customer dashboards where they display various customer KPIs. Review collected by and hosted on G2.com.

I think the reports/saved searches can be confusing sometimes. There seems to be so many different fields to choose from and I don't know what most of them are. There's also some reports that you would think would be easy to find but finding them turns out to be very hard and requires lots of customizations that the average user wouldn't know how to make. Review collected by and hosted on G2.com.

I like using NetSuite for my accounting, order processing, and shipping information because it allows me to use one system that covers all my backend accounting needs. The clean interface and the KPIs on the home page make things easy for me. When I log on to do my work, I can easily see my cash flow, bank balance, and other key items I need to keep track of. The initial setup was also very easy because NetSuite provided very good guidance and help. Review collected by and hosted on G2.com.

I'm not a technical person and I struggle with building custom reports. I try to build custom reports on my own, but I never seem to get exactly what I need. I find the interface for this area cumbersome and confusing. Review collected by and hosted on G2.com.

What I find most helpful about NetSuite is that it provides a single, connected platform for managing finance, subsidiaries, intercompany activity, CRM, and operational processes. The subsidiary structure is especially valuable for companies with multiple entities, currencies, and reporting needs. NetSuite also helps reduce the usual disconnect between finance, CRM, and manufacturing because the financial data is tied directly to the underlying transactions and operational activity. This makes it easier to trust the numbers, reduce reconciliation issues between systems, and get a more complete view of the business. Review collected by and hosted on G2.com.

NetSuite’s biggest downside is that it can be complex and sometimes unintuitive for end users. Because it is highly configurable, the system can become difficult to manage if workflows, scripts, roles, integrations, and custom fields are not well governed. Reporting and permissions are powerful, but they can require training and administrative expertise. NetSuite works best when there is strong process ownership and ongoing system maintenance. The new AI features are solving some of this issue though. Review collected by and hosted on G2.com.

I like that NetSuite is easy to use and navigate. It's really convenient for me to put all my orders and shipping details in one place and connect it with the exhibitor. I'm also starting to explore the AI connectivity with NetSuite, which I'm finding to be a great tool as I learn more about it. So far, it's helping me streamline my processes and workflow, create reports faster, and even assist in co-working by handling research tasks, which otherwise would have taken hours. Review collected by and hosted on G2.com.

Sometimes just learning how to navigate around NetSuite can be a little difficult in itself. I believe the navigating and connecting the worlds together could be improved. A quarterly training or refresher course every six months in NetSuite would help me navigate better around this portal. It wasn't easy. It was a lot to learn. I think the training could be enhanced to provide more hands-on training when you initially start using NetSuite. Review collected by and hosted on G2.com.

I find NetSuite most helpful using the bulk tools to invoice orders. I also find it is a system that is user friendly. The upside of using NetSuite is that it is much simpler than other systems I have used in the past. Review collected by and hosted on G2.com.

The least helpful using NetSuite is the 3rd party billing cannot be used with USPS. If a customer has 3rd party billing on their customer page, then USPS cannot be selected. We have to manually take the 3rd party billing off of the order to choose USPS for shipping. That is the only downside of NetSuite. Review collected by and hosted on G2.com.

I use NetSuite for all accounting functions, including billing, AP, and GL. I really appreciate the report and search creation tools. They're deep enough that I can run any search I need, and it's also easy enough to create them. Posting JEs is very easy, and the real-time posting of invoices, payments, and bill payments ensures my team doesn't have to unnecessarily contact customers or vendors. It really helps us fulfill report requests from other departments like operations and sales quickly and efficiently, aiding faster business decisions. Review collected by and hosted on G2.com.

Changing the revenue recognition schedule is cumbersome. It needs to be easier to change the dates and update the future revenue recognition. Currently, you need to edit the forecast and then the plan. Review collected by and hosted on G2.com.

I use NetSuite for my client's accounting records and find it an efficient, cloud-based tool for accurate bookkeeping. The real-time data allows for variance analysis and review of accounts at any point in time. I appreciate NetSuite's user-friendly interface and the ability to provide entity-wise reports anytime, which saves a lot of time and enhances efficiency. It's especially beneficial for clients with multiple branches across the USA due to its global application. Review collected by and hosted on G2.com.

As of now, I don't face any issues as far as user interface is concerned. Review collected by and hosted on G2.com.

I really like that NetSuite is robust and fast and offers many integration capabilities. It's very customizable, allowing me to fit almost any country's financial and tax implications. The customization options are particularly valuable. Review collected by and hosted on G2.com.

From an accounting perspective, I find that NetSuite could allow greater analysis of ledgers. Creating custom reports is very challenging, even with admin access and experience. There's a lot of trial and error involved in bringing the correct fields, and some fields aren't supported for reports. It's also challenging to pull data from different sources. The 'new' Analytics feature should address this, but it's still pretty complicated and slow. There are limitations with closed transactions in AP and AR, as there's no good capability to match transactions in general ledgers like the VAT ledger. The features available aren't good enough yet. Anything related to multi books or creating different types of reports (GAAP / Non-GAAP) isn't supported well enough. The initial setup was not easy at all. Review collected by and hosted on G2.com.

I really appreciate how NetSuite brings together all of my financial and accounting data, making it easier to prepare our monthly financials. I like how things are linked to one another; for instance, if I'm looking at a report and want to go into the details, all I have to do is select the amount, and it shows all the necessary details. Review collected by and hosted on G2.com.

I don't like that NetSuite doesn't use natural language to find things or reports. It's challenging because the search tools require you to know exactly how to search for something. Also, the initial setup was a bit cumbersome, though it wasn't too bad with the help of a consultant or expert. Review collected by and hosted on G2.com.