--- title: myUnity Reviews meta_title: 'myUnity Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 50 reviews by the users' company size, role or industry to find out how myUnity works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 50 scale: '5' date_modified: '2026-08-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # myUnity Reviews **Vendor:** Netsmart **Category:** [EHR Software](https://www.g2.com/categories/ehr) **Average Rating:** 3.4/5.0 **Total Reviews:** 50 ## About myUnity Netsmart myUnity® is an EHR purpose-built for the full post-acute care continuum, with one patient record shared across home health, hospice, palliative care, personal care, assisted living, memory care, dementia care, skilled nursing, senior living and more. When a patient or resident transitions between care settings, their care history, demographics, documentation and financial information follow them to support continuity of care. No duplicate entry. No starting over. Built into myUnity, Bells brings AI into existing workflows to support more complete documentation at the point of care, surface patient risk earlier and help leaders make more informed decisions about care prioritization and resource allocation. myUnity is ONC-Certified and CHAP Verified for home health and hospice and has been rated the #1 post-acute EHR by Black Book for 11 consecutive years. No other post-acute EHR covers the full continuum in a single system with AI embedded natively in the end-user’s workflow. ## myUnity Reviews ### 1. My Unity **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about myUnity?** I like the ease of Faxing information/orders directly from My Unity system and receiving documentation/orders directly into the system. Less paper to handle. Web-based program. Logging on is easy and quick. **What do you dislike about myUnity?** The small print on the orders/documentation, challenging to read. Lack of proper training, multiple calls to correct problems. Information on Recertification orders looks overwhelming and repetitive. No narrative on Recertification orders. No easy way to write Resumption of Care orders that make sense. Issues with wrong or no clinician name coming out on orders. A lot of information entered into the patient profile does not populate over to the patient chart. Orders that are faxed out and received have pages cut off, are blank, or are not all received as one document. There is too much work for the back office to handle. This product is not user friendly, and the lack of real training doesn't help. Too many "buttons" that had to be turned on. Too many corrections need to be made before Plan of Care is ready to be faxed out. Information from Assessments do not properly transfer to the Plan of Care. I could go on but this product is terrible. **Recommendations to others considering myUnity:** Carefully consider whether you have the back office personnel to handle the workload of this product. **What problems is myUnity solving and how is that benefiting you?** Issues with wrong clinician signatures on orders. I still need to correct this on my end in order to have the correct clinician signature on the Plan of Care. This product has slowed down our progress and wasted much of my time. **Official Response from Deborah Mower:** > Thanks so much for taking the time to write a review. It is good to know you appreciate the ease of faxing orders directly from the system and receiving orders directly into the system. However, we’re sorry to hear of some of the challenges you’re experiencing and want to resolve them quickly. I'd like to connect you with someone on the client experience team who will escalate your concerns to the proper person(s). Please contact ClientExperience@ntst.com and a client experience representative will be more than happy to work directly with you. Thank you again! ### 2. Systems Administrator **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about myUnity?** When the process goes well, the end user experience is very easy. **What do you dislike about myUnity?** The poor integration between the two products. The complete lack of usable reports means that all regulatory and other reporting has to be generated by hand/ edited out of many reports. The painfully slow UAT/test system and adaxes system. **Recommendations to others considering myUnity:** Make sure you see the product first hand, in a live environment before making a decision. **What problems is myUnity solving and how is that benefiting you?** As I'm in IT, none. Both of our previous EMRs were were far easies to manager from an IT point of view. **Official Response from Deborah Mower:** > Thank you for your feedback. At Netsmart, we strive to constantly innovate and enhance our platform to meet the needs of our clients. However, I'm sorry to hear about your concerns as a systems administrator. I will reach out to the appropriate people to share your feedback so we can resolve your concerns. ### 3. Not new user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2019 **What do you like best about myUnity?** Notes are easy to access once you get the hang of the software **What do you dislike about myUnity?** Navigation is hard for first time users. **What problems is myUnity solving and how is that benefiting you?** I am.doing notes for work. I have learned to use the site efficiently after awhile. ### 4. A redudant program that requires alot of typing with only a limited number of characters to use. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2017 **What do you like best about myUnity?** It is easier than writing. The ability to copy and paste everyday removes the need for copying the note over. Daily visits can be updated in the home. It reminds you daily to coordinate with other team members and to discuss discharge ahead of time, so the family and patient have time to adjust. **What do you dislike about myUnity?** While it is easy to copy and paste, the PT has to make sure not to miss changing a significant finding while writing the review in the home or car. The idea is to save time, however at times, more time is spent checking and re-checking for these types of errors. A program with less writing and more check marks would eliminate this problem. Additionally, there are not enough characters to type into the note when something significant happens causing the User to delete unsused parts ot the note as time goes by to get enough characters. **Recommendations to others considering myUnity:** Use a different program **What problems is myUnity solving and how is that benefiting you?** If you carefully fill in each area and make sure to explain improvements, declines, etc. Then your note is complete and will especially fulfill Medicare requirements. However, for some PT's, they rush through the written parts and do not explain changes, plateaus or declines. Medicare especially requires coordination of care and the need to do this is on the note as a reminder daily. ### 5. Volunteer coordinator & admissions **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2017 **What do you like best about myUnity?** Easy to go through notes for all disciplines. **What do you dislike about myUnity?** They way the program is laid out takes quite a bit of practice **What problems is myUnity solving and how is that benefiting you?** Was able to have all assigned patients in one spot for easy access and documentation. ## myUnity Discussions - [What does Netsmart Myunity do?](https://www.g2.com/discussions/what-does-netsmart-myunity-do) - [What is the use of Netsmart Myunity?](https://www.g2.com/discussions/what-is-the-use-of-netsmart-myunity) - [What is myUnity?](https://www.g2.com/discussions/what-is-myunity) - [What is netsmart myUnity?](https://www.g2.com/discussions/what-is-netsmart-myunity) - [View myUnity pricing details and edition comparison](https://www.g2.com/products/myunity/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A30%3A10+-0500&secure%5Bsession_id%5D=17577a0e-565e-4528-9cda-a40c82d8da2c&secure%5Btoken%5D=600bc862de8a69c189d345cb1e7887717bd02aaaec00efa801531eb8433ea966&format=llm_user) ## myUnity Features **Additional Functionality** - Assessment Management - Medication History - Claims Management - Communication Management - Reporting & Statistics - HIPAA Compliant - Invoice Management - Activity Dashboard - Scheduling - Lead Management - Meal/Nutrition Management - Admissions Management - Financial Management - Alerts/Notifications - Incident Management - Compliance Management - Event/Activities Planning - Customizable Reports - Geriatric Care - Task Scheduling - Workflow Management - Search/Filter - Patient Records Management - Third-Party Integrations - Work Order Management - Staff Management - Calendar Management - Contact Management - Attendance Tracking - Care Plan Management - Self Service Portal - Document Management - Mobile Access - User Management - Reminders - Access Controls/Permissions - Medical Billing - Customizable Templates - Point of Care System - Charting - Generative AI - Activity Tracking - AI Copilot - API - Remote Treatment Planning - Data Storage Management - Forecasting - Role-Based Permissions - Patient Engagement - Reporting/Analytics - Electronic Submission - Electronic Signature - Alerts/Escalation - Referral Management - Performance Metrics - Payroll Management - Client Management - For Nursing Homes - Reimbursement Management - Employee Management - Patient Intake - Billing & Invoicing - Real-Time Updates - E-Prescribing - Data Capture and Transfer - Visitor Management - Data Import/Export - Inventory Management **Clinical Workflow Management** - Multiple Medical Provider Access - Ancillary Care Provider Access - Clinical Documentation - Mobile Access - Historical Reporting - For Primary Care - For Urgent Care - Clinical Care **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration - Claims Management - Referral Management - Patient Records Management - Appointment Management - Medication Management - Assessment Management - Communication Management - Insurance Management - Payroll Management - Compliance Management - Document Management - Calendar Management - Task Management - Knowledge Base Management - Workflow Management - Care Plan Management - Client Management - Records Management - Invoice Management - Forms Management - Real-Time Data - Task Scheduling - Activity Tracking **Administrative** - Data Exchange - Agency Management - Time Tracking and Scheduling - Mobile App - EHR Integration - Task Management - Payroll Management - Compliance Management - Care Plan Management - Calendar Management - Bereavement Management - Volunteer Management - Forms Management - Appointment Management - Workflow Management - Employee Management - Referral Management - Assessment Management - Meal/Nutrition Management - Credential Management - Medication Management - Document Management - Claims Management - Audit Management - Third-Party Integrations - EMR/EHR - Automated Scheduling - Scheduling **Clinical Care - Long Term Post Acute Care** - Care Plan Management - Rehab Progress Tracking - Care & Discharge Planning - Point‑of‑Care Documentation - Transaction Management - Client Management - Communication Management - User Management - Reimbursement Management - Rehabilitation Management - Assessment Management - Appointment Management - Calendar Management - Claims Management - Employee Management - Home Health Care Management - CNA Tracking - Nursing Forms Tracking - Geriatric Care - Clinical Care - Activity Planning - For Long Term Care - Patient Records Management - Incident Management - Document Management - Spend Management - Compliance Management **Patient Health Information Management** - ePHI Storage - Interoperability - Patient Workflow Management - Telemedicine Integration - Claims Management - Documentation Management - Revenue Management - Patient Records Management - Document Management - Invoice Management - Medication Management - Task Management - Care Plan Management - Calendar Management - Communication Management - Prescription Management - Inventory Management - Forms Management - Image Management - Practice Management - Intake Management - Appointment Management - Lab Order Management - Configurable Workflow - Formulary Management - EMR/EHR - Clinic Interoperability - Compliance Management - Records Management - Template Management - Registration Management - Referral Management - Case Management - For Pain Management - Escalation Management - Queue Management - In-Patient Management **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care - For Long Term Care - Geriatric Care **Value-Based Care** - Clinical Charting - Point of Care - Carer Coordination - Electronic Visit Verification (EVV) **Financial / Revenue Cycle - Long Term Post Acute Care** - Claim Submission & Scrubbing **Additional Functionality** - Patient Intake - Payment Processing - Electronic Signature - AI Copilot - Accounts Receivable - Reporting & Statistics - Billing & Invoicing - Customizable Reports - Alerts/Notifications - Self Service Portal - Medication History - Generative AI - File Sharing - Activity Dashboard - Document Storage - Reminders - Telemedicine - Quality Assurance - Collaboration Tools - HIPAA Compliant - Patient Database - Chat/Messaging - Physician Portal - Customizable Forms - E-Prescribing - Financial Reporting - Real-Time Reporting **Additional Functionality** - Chat/Messaging - Employee Portal - Activity Dashboard - Reminders - AI Copilot - Customizable Forms - Multi-Location - Telemedicine - GPS - API - Reporting & Statistics - Monitoring - Mobile Access - Visit Verification - Electronic Signature - Billing & Invoicing - Clock In/Out - Client Portal - HIPAA Compliant - Generative AI - Customizable Reports - Real-Time Notifications - Real-Time Reporting - Time Tracking by Client - Mobile Alerts **Agentic AI - EHR** - Autonomous Task Execution **Analytics & Quality / Compliance - Long Term Post Acute Care** - Quality Measures & Outcomes Tracking - Predictive Risk Stratification **Additional Functionality** - Quality Assurance - For Anesthesiologists - Data Collection - AI Copilot - Preoperative Modules - Generative AI - ICD-10 Compliance - Intraoperative Charting - EHR/EMR Integration - Templates - Patient Communications - Reporting & Statistics - Compliance Tracking - Customizable Templates - Customizable Forms - Multi-Location - Voice Recognition - API - Activity Dashboard - E-Prescribing - Billing & Invoicing - ONC-ATCB Certified - Referral Tracking - Claims Scrubbing - Electronic Payments - Insurance Eligibility Verification - Coding Assistance - Meaningful Use Certified - Live Chat - HIPAA Compliant - Treatment Planning - Charting - Patient Portal - For Cardiologists - Reminders - Customizable Reports - Appointment Scheduling - Third-Party Integrations - Monitoring Device Integration - Patient Intake - Decision Support - Progress Notes - For Dermatologists - Data Import/Export - Lab Integration - Telemedicine - Medical Billing - Reporting/Analytics - Audit Trail - Medication Database - Clinical Notes - Handwriting Recognition - Imaging and X-rays - File Sharing - Patient Scheduling - Immunization & Allergy Tracking - Order Entry - Outcome Assessment Tools - Alerts/Notifications - Initial Assessments - Family History Tracking - Annotations - Diagnostic Reports - Growth Charts - Customizable Tests - Patient Engagement - EDI - For Family Medicine - Medication History - For Substance Abuse Therapy - For Mental/Behavioral Health - Confirmations/Reminders - Medication Alerts/Warnings - Mobile App - Therapy Notes - Electronic Signature - For Group Therapy - For Neurologists - Speech Recognition - Hardware Integration - For Obstetrics & Gynecology - Diagnostic Imaging - Patient Education - Patient Questionnaires - Patient Monitoring - Task Scheduling - For Ophthalmologists - SOAP notes - 3D Imaging - For Orthopedics - PACS Integration - Electronic Prior Authorization - Analytics - Vitals Tracking - For Podiatrists - Medical History Records - Automatic Transcription - Case Notes - Self Service Portal - Access Controls/Permissions - Third-Party Integration - Scheduling - For Psychiatrists - Self Check-In/Check-Out - Urgent Care Templates - Digital Signature - Lab Results - Payment Processing - Data Security - Drug Reference Database - Accounting - For Urologists - Collaboration Tools - Web-based Deployment **Operations & Workforce - Long Term Post Acute Care** - Scheduling & Staffing Optimization - Task & Workflow Management **Additional Functionality** - API - For Nursing Homes - Self Service Portal - Customizable Forms - Generative AI - Point of Care System - Billing & Invoicing - Customizable Reports - Activity Dashboard - Access Controls/Permissions - HIPAA Compliant - AI Copilot - Charting - MDS Review - EMR/EHR - Third-Party Integrations - Scheduling - Alerts/Escalation - For Home Care Providers - Reminders - Reporting & Statistics ## Top myUnity Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) - 4.5/5.0 (632 reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - 4.5/5.0 (362 reviews)