# Best Travel Agency Software - Page 10 *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* Travel agencies use travel agency applications to manage their services. These solutions cover front office and back office activities. Agencies use this type of software to promote their offerings to current and prospective customers. Travel agency software spans across the full customer engagement cycle, from reservations, to billing, to customer feedback. When financial tools are not included in the solution, [accounting](https://www.g2.com/categories/accounting) software integration is required to process bills and payments. Most solutions also integrate with online reservation websites or with [tour operator](https://www.g2.com/categories/tour-operator) and[vacation rental](https://www.g2.com/categories/vacation-rental) solutions. To qualify for inclusion in the Travel Agency category, a product must: - Manage multiple aspects of an agency’s offerings including tours, accommodations, or transportation - Provide a reservations portal for customers to book and manage their travel - Track travel agents’ productivity and calculate sales commissions - Include options for group or corporate travel, as well as custom travel plans - Generate invoices and process payments (directly or through integration) ## Category Overview **Total Products under this Category:** 176 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 2,400+ Authentic Reviews - 176+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Travel Agency Software At A Glance - **Leader:** [Travelport+](https://www.g2.com/products/travelport/reviews) - **Highest Performer:** [Safari Portal](https://www.g2.com/products/safari-portal/reviews) - **Easiest to Use:** [Perk(formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) - **Top Trending:** [Sabre Red 360](https://www.g2.com/products/sabre-red-360/reviews) - **Best Free Software:** [Safari Portal](https://www.g2.com/products/safari-portal/reviews) --- **Sponsored** ### Ezus Ezus is a comprehensive software solution specifically designed for travel professionals, including travel agents, destination management companies (DMCs), and tour operators. This all-in-one platform addresses various aspects of travel production, sales, and operations, making it an essential tool for businesses looking to streamline their processes and enhance customer service. The software’s production and customization features stand out as particularly beneficial for users. Ezus includes an intuitive itinerary builder that allows travel professionals to create detailed travel programs with ease. This is complemented by a comprehensive travel quotation system that ensures accurate pricing for clients. Users can automate the generation of customized documents from their own templates in formats such as PowerPoint, Word, Excel, and PDF, which not only enhances efficiency but also ensures consistency in communication. Furthermore, Ezus provides a catalog for managing products, suppliers, and packages, along with the capability to import data easily and synchronize through APIs, allowing travel professionals to maintain an organized and up-to-date database. In addition to its production capabilities, Ezus excels in sales and customer management. The integrated customer relationship management (CRM) system organizes client information and tracks travelers across multiple projects. Each trip has a dedicated client space, enabling travelers to access trip details, documents, and secure payment options seamlessly. This user-friendly approach not only enhances the client experience but also simplifies the payment process, making it easier for travel professionals to manage financial transactions effectively. Ezus also offers robust tools for operations and financial control. The platform centralizes communication with suppliers through mailbox synchronization and provides advanced invoicing capabilities with detailed tracking. Users can generate financial reports that compare forecasts with actual performance, aiding in monitoring profitability and making informed business decisions. The software supports multi-currency, multi-branding, and multi-language functionalities, catering to diverse business needs and enhancing operational flexibility. Customer support is a key priority for Ezus, which offers personalized onboarding with dedicated experts to assist with setup and guidance. Users can access Ezus Academy for tutorials and webinars, ensuring they maximize the software’s potential. Daily assistance through real-time chat and a comprehensive help center, along with ongoing follow-ups, underscores Ezus’s commitment to helping travel professionals succeed in their endeavors. This combination of features and support makes Ezus a valuable asset for any travel business aiming to enhance its operational efficiency and customer satisfaction. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=415&secure%5Bdisplayable_resource_id%5D=415&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=415&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=107352&secure%5Bresource_id%5D=415&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Ftravel-agency&secure%5Btoken%5D=5d0ce7a74777bdd574e91f19256cebd62afcfd309c1e547f6b9703e6d6c97d02&secure%5Burl%5D=https%3A%2F%2Fezus.io%2F&secure%5Burl_type%5D=custom_url&secure%5Bvisitor_segment%5D=180) --- ## Parent Category [Travel Arrangement Software](https://www.g2.com/categories/travel-arrangement) --- ## Buyer Guide ### What You Should Know About Travel Agency Software ### What is Travel Agency Software? Travel agency software provides a home-based travel agent or online travel agency with tools to run their business. Solutions will often include administrative tools for acquiring and maintaining clients, the ability to accept online payments, and an online booking engine for flights, hotels, and transportation. Effective travel agency software will be customizable to the specific requirements and needs of travel agencies. Travel agency solutions ultimately ease existing workflows and automate processes, both on the front and back ends of online travel portals. Users turn to travel agency software to save time and reduce errors, so the tool should be easy to use. Buyers should look for travel agency software that combines all functionalities and features onto a singular platform. Aspects like managing reservations, tracking invoices, reconciling payments, and updating and monitoring catalogs full of travel data are made easier when all that information lives on one platform. Additionally, buyers should consider travel agency software that provides an effective search functionality. Agents will benefit from a tool that they can effortlessly search and find crucial information like customer preferences, undiscovered deals, and vacation trends. With travel agency software, users can automate tasks like emailing customers their travel booking confirmations and reminders about upcoming trips. Through that automation, travel agents can both save time and potentially get in front of any possible issues that may arise. Most travel agency software have [CRM](https://www.g2.com/categories/crm) functionality, which will help develop sales and strengthen relationships with customers. Users can rely on stored, organized, and tracked customer data to identify potential loyal customers, mass contact loyal clients when necessary, effectively market services, and cut through all the white noise of unpersonalized advertisements. Travel agents are an indispensable player in travel agencies. Some travel agency software tracks the performance of travel agents, which can be used to monitor customer service for quality. Additionally, [performance management](https://www.g2.com/categories/performance-management) functionality can be leveraged to reduce errors or mistargeting efforts. Buyers should consider whether their business would benefit from a bundled performance management functionality and look for software that specifically features it. Key Benefits of Travel Agency Software - Align with CRM or [ERP software](https://www.g2.com/categories/erp) - Boost overall travel agency sales - Offer marketing modules to optimize customer targeting - Track inventory and reduce errors or unnecessary duplicate pieces of data - Improve overall business processes - Facilitate the creation of loyalty or other incentive programs ### Why Use Travel Agency Software? Travel agency software helps agencies streamline time-consuming tasks like managing reservations and payment, invoicing for individuals and groups, tracking travel agent commissions, and complying with travel industry regulations. Buyers should look for solutions that provide premade templates or allow the creation of them to save even more time on such tasks. **Travel Agent Portal —** Travel agent portals provide an agent with tools for flight booking, hotel booking, and activity and transportation booking all in one place. Agents can create a complete itinerary for their clients using a single booking software. An agent can also change bookings and airline tickets as needed. With all this information in one place, an agent can easily meet all of a client’s needs. **Payment Gateway —** The ability to pay for a reservation as it is made greatly reduces turnaround time. Online travel agency software often includes the ability to make and accept payments in order to make it easy for travel agents to charge their clients. **Channel Manager —** A channel manager can help find the best travel deals available so agents can ensure that they are finding their clients the best possible price. By comparing multiple booking engines and travel sites, an agent can pick the best price for a client’s budget. Making a travel reservation can be stressful, which is often why clients reach out to travel agents. With a built-in channel manager, agents can be sure that they are making a reservation at the best price. Booking travel often includes multiple reservations for flights and hotels, so the ability to easily find the best deals is very important for travel agents. ### Who Uses Travel Agency Software? **Travel Agents —** Any travel agent can benefit from travel agency software. Whether they work for a host agency or independently, travel agency software helps organize a travel agency business from administration and client relations to reservation booking. **Tour Operators —** Tour operators can use travel agency software to organize and book their tours. These tour operators are often creating travel tours that include multiple cities or countries, so each location will require a hotel reservation and travel for a group of people. Using travel agency software, a tour operator can make several reservations at once for a designated number of people. ### Kinds of Travel Agency Software **Business vs. Leisure —** The requirements for corporate travel can differ from those of individual or group leisure travel. Buyers should look closely at the different kinds of travel agency software and determine whether it supports business travel. Buyers should also consider whether they want a solution that specializes in one or the other. ### Travel Agency Software Features **Travel Portal —** Travel portals allow travel agents to make bookings for multiple types of reservations all in one place. A travel portal may combine a hotel booking engine, flight booking engine, activity booking engine, and transportation booking engine into a single travel agency booking engine that can be accessed from any computer with an online connection. Having the ability to make all of these bookings in one place makes it easy for an agent to create a complete itinerary for a client. **Billing and Invoicing —** Travel agents are often working with multiple clients at once, so being able to organize invoices and keep track of payments is extremely important. Travel agency software will therefore often contain features similar to [billing software](https://www.g2.com/categories/billing) and [invoice management software](https://www.g2.com/categories/invoice-management) to manage these aspects of the business. **CRM —** By serving multiple clients at once, travel agents need a means to keep track of those clients and maintain a relationship with them after their trip has been booked. [CRM software](https://www.g2.com/categories/crm) features make it easy to keep track of clients and maintain contact after a transaction has been completed.