Netigate Reviews & Product Details

Netigate is an AI-powered experience management platform that empowers enterprises to transform the voice of their customers and employees into tangible business growth. By collecting, analyzing, and acting on feedback in real time, organizations can uncover deep insights that drive smarter decisions, foster loyalty, and improve performance across every touchpoint. Our powerful, scalable solutions are trusted by over 1,500 of the world’s most respected brands—including Spotify, DB Schenker, Vodafone, Continental, and EnBW. Whether you're looking to improve customer satisfaction, boost employee engagement, or gain a holistic view of your organization’s experience landscape, Netigate delivers the tools and intelligence needed to make it happen. Founded in Stockholm, Sweden in 2005, Netigate has grown into a leading experience management partner across Europe. With additional offices in Oslo, Helsinki, and Frankfurt am Main, we have a strong and growing European presence. Our local teams bring regional expertise and provide personalized support tailored to the unique needs of each market and organization. What sets us apart is our combination of advanced AI technology with a human-centered approach. We believe that behind every data point is a real person—a customer or an employee whose voice deserves to be heard and understood. That’s why we’ve built a platform that not only delivers robust analytics, but also helps organizations take meaningful action based on real, actionable insights. Whether you're just getting started with experience management or looking to take your current efforts to the next level, Netigate is here to support your journey every step of the way. Want to learn how your organization can harness the power of feedback to drive business success? Book a demo with one of our specialists today.

Seller

Netigate

Languages Supported

Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, German, Greek, English, Basque, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified)

Product Description

Netigate is a leading European provider of cloud based services for online surveys that are primarily used for voice of customer (customer satisfaction), employee performance and market research.

Overview by

Helena Björkman

Discussions

Netigate Community

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

SurveyMonkey

4.4/5

(22,930)

Qualtrics Strategy & Research

View All Alternatives

Netigate Media

Netigate Demo - Netigate Insights reports

Various report views compatible on all devices

Netigate Demo - Employee engagement survey

Example of how a branded employee survey can look on mobile for a respondent

Netigate Demo - Customer Satisfaction Survey

Example of how a branded customer survey can look on mobile for a respondent

Netigate Reviews (27)

G2 reviews are authentic and verified.

Here's how.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

1/6/2022

"Professional and Work-Friendly"

4.5/5

What do you like best about Netigate?

It has good user support, which helps reach out to people quickly, and technical support.

Very easy to access while also giving you employee insight.

Survey software and the services around it are just complimenting it. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

I have yet to experience something that I dislike on the platform, works great for my needs. Review collected by and hosted on G2.com.

Verified User in Management Consulting

Mid-Market (51-1000 emp.)

5/15/2020

"A good match for: Enterprise feedback management and Market Research"

4/5

What do you like best about Netigate?

It comes with a free trial which is helpful to see if the product is right for you.It is able to be used across Windows and Mac and has good apps for Android and iPhone. The training they provide comes in a variety of sources - in person, webinar, live online. It's easy to set up and the customized surveys are a huge add. The support systems are really helpful. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

I do not like the fact that there is no question library or a self-service portal. There is also no rater selection. Adding these functionalities would greatly enhance the product. The length of the free trial is also too short to get a true sense of all of the functionality. The reporting function is also difficult. Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

Take advantage of the free trial and support systems offered to see if it's a good fit for you and your business. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

Enterprise feedback management, Web-based surveys, Online Surveys, Marketing Research, Customer Satisfaction Surveys, Panel Research Surveys, Human Resource Surveys, Event Evaluation Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/24/2020

"Reviews of Netigate"

4.5/5

What do you like best about Netigate?

The developer created well and It is a very good organized suite that includes everything that you need to create a survey. Very good interface and well organized. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

I think I feel pretty much good to use this . There is nothing to dislike about this. Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

I also recommend using their help and customer support features, super convenient and expect more updates in future. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

Customer service good.They have multiple plans you can choose from and if you aren't sure which one will be best suited for you and/or your company, then you can ask their super nice customer service representatives. Review collected by and hosted on G2.com.

Smaragda G.

Business Secretary

Small-Business (50 or fewer emp.)

11/15/2019

"Review of Netigate"

4/5

What do you like best about Netigate?

It is a very good organized suite that includes everything that you need to create a survey. Very good interface and well organized. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

The log in procedures is very difficult. Also if you register an account you get a call back to the phone that you register and it was something very strange and uncomfortable for me. Also it is not free so you if you want something with low budget it is not the one for you. If you are a small business you can find other software with no cost at all Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

It is better from your side to try the free trial version first if you wanted for your business. That is the best thing to do because you can check if the software is suitable for your business and you can be very well prepared when you are going to use it for your professional. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

You get very good quality of surveys for the price that you have to pay. You get very organized results for your business with the appropriate stats that you want. Review collected by and hosted on G2.com.

Brianna R.

Student

Enterprise (> 1000 emp.)

10/23/2019

"Easy and Compatible!"

5/5

What do you like best about Netigate?

This site allows you to be compatible with big name companies like Uber, Spotify, Adidas, and more. You can start up for free, which is an added bonus! Review collected by and hosted on G2.com.

What do you dislike about Netigate?

There wasn't anything I didn't like about it. It's easy to use and it has great connection services, which are both big pluses. Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

Don't be afraid to ask for help. The Netigate team is super helpful and extremely nice. They will help you find the plan that will work best for you and your company. Their services are easy to understand and use. The website is also user friendly and has a ton of helpful information on it- that may answer your questions before having to talk with a customer service representative! Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

They have multiple plans you can choose from and if you aren't sure which one will be best suited for you and/or your company, then you can ask their super nice customer service representatives. Review collected by and hosted on G2.com.

Verified User in Education Management

Enterprise (> 1000 emp.)

1/31/2020

"Netigate Review"

4/5

What do you like best about Netigate?

This system is user friendly and allows administrators to create surveys for anonymous use. Can send survey via link to many individuals at once. They also have excellent customer service whenever necessary. They allow you to trial it for free so you can utilize it before you plan to purchase the software. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

Sometimes individuals using Netigate can respond more than once so data is not completely accurate. Software is a little more costly than other companies so not typically the first choice when deciding which software to purchase. Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

No recommendations. Try to market it more since it’s not well known or commonly used but it’s a great software! Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

No real problems so far. Easy to use and convenient. Customer service is always available. Review collected by and hosted on G2.com.

Shantanu M.

Systems Analyst

Small-Business (50 or fewer emp.)

12/18/2019

"Creating surveys for specific information and get additional information, what else required?"

4/5

What do you like best about Netigate?

Easy to navigate and customize surveys alonwith for creation and then sending it to get more than desired results Review collected by and hosted on G2.com.

What do you dislike about Netigate?

Its reporting feature/function is slightly difficult, also, its cost is on higher side Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

Netigate is nothing but doctors' stethoscope to measure customers need! Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

Although Netigate is being used in customer satisfaction research, employee engagement. But I use it for market research. i.e. I collect crucial data about clients/customers and understand their needs accordingly. In return, I change my ways accordingly to their thought resulting in enhanced business Review collected by and hosted on G2.com.

Sayed Manzar H.

Business Development Executive

Small-Business (50 or fewer emp.)

11/25/2019

"Get insight of target audience taste and preference"

5/5

What do you like best about Netigate?

It's most reliable test and poll survey software and results in actionable intelligence for product. It is must for growth and direction for a company. Review collected by and hosted on G2.com.

What do you dislike about Netigate?

It's has to show free life demo and should be available on app Review collected by and hosted on G2.com.

Recommendations to others considering Netigate:

It's reliable and good guide and provide actionable intelligence to arrive at public opinion.so you now can drive business in right direction. Review collected by and hosted on G2.com.

What problems is Netigate solving and how is that benefiting you?

It gives insight of customer what they think of product and the what they think of industry as a result it gives direction of business. Review collected by and hosted on G2.com.