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NetForum by Community Brands

3.4
(17)

NetForum by Community Brands is an association management system that enables you to manage and engage members, as well as analyze and score relationships.

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NetForum by Community Brands Reviews

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Showing 17 NetForum by Community Brands reviews
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NetForum by Community Brands review by Administrator
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"NetForum "

What do you like best?

NetForum looks at our data in a way that is relevant to membership organizations and allows the flexibility we need to manage our organizational memberships well. We have a relatively small member base, under 2000, but each organization can multiple locations and have hundreds of employees.

What do you dislike?

We did not feel that there online member center using eweb met our needs and so built a completely separate member center using Umbraco. Using a consultants tools our web developer has been able to build a great member center and shopping experience for our customers and members.

Recommendations to others considering the product

It's hard to tell what will happen with NetForum Enterprise right now. They are working on bugs in their 2017 release rather than developing a new version. With recent mergers and changes at Community Brands we are nervous about the future of the software. I would be worried about the future if i were selectring NetForum today.

What business problems are you solving with the product? What benefits have you realized?

We have been able to compile more data on our members and use NetForum to create a more streamlined experience for our members. NetForum has become our database of record and we are connecting all of our other customer facing systems to it.

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NetForum by Community Brands review by Jeanette G.
Jeanette G.
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"Generally Good Database"

What do you like best?

There are a number of different modules that can be customized to each organization which provides for a huge warehouse of information. It can show sales, membership, volunteer participation, awards, contact information, and more. There are also several reporting tools that can be customized and the queries can be saved for a single user or shared within an entire organization.

What do you dislike?

The software can be slow and seem clunky. There are too many windows to open and it can be difficult to avoid duplicating records and linking organizations to an individual record. This makes it difficult to see how many members of an association are affiliated with a given organization.

What business problems are you solving with the product? What benefits have you realized?

It provides a useful warehouse of customer information and a centralized location for all staff members to keep track of information associated with an individual or organizational record.

What Association Management solution do you use?

Thanks for letting us know!
NetForum by Community Brands review by Administrator in Management Consulting
Administrator in Management Consulting
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"Still Viable, but Still Struggling"

What do you like best?

The ease of building custom integrations using the existing web methods and the inherent flexibility/customizability of the product's design.

What do you dislike?

The fact that the platform still hasn't fully adopted responsive design, and the fact that its integration points still largely rely on the aging SOAP protocol. Also, the benefits of inherent flexibility/customizability of the product are offset by the amount to which they can increase the effort/difficulty when upgrading to newer releases.

Recommendations to others considering the product

Fully evaluate all your needs and options, try to keep as much of the product as close to baseline as possible, and make sure all of your desired integration points can handle SOAP (or be prepared to add the cost of a third-party solution to provide a RESTful JSON interface to netFORUM's web methods).

What business problems are you solving with the product? What benefits have you realized?

We manage everything from membership, to meetings, to certification in netFORUM; including all related governance.

NetForum by Community Brands review by Ginger A.
Ginger A.
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"Developer Only "

What do you like best?

The platform does basic AMS applications well enough. It also manages membership sufficiently.

What do you dislike?

They are not actually a CRM and are void of any true CRM capabilities. Its lack of basic email integration and mobile responsiveness makes doing business difficult. The difficulty in cross modular reporting requires us to do the majoring of our reporting from our MDS.

Recommendations to others considering the product

I would seriously consider another platform. The difficulty in administration and support of this platform is a key reason we are exploring other AMS/CRM options.

What business problems are you solving with the product? What benefits have you realized?

We utilize netFORUM Enterprise for our Association Management Platform.

NetForum by Community Brands review by User in Research
User in Research
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"NetForum has some work to do"

What do you like best?

It is easy to search individuals and groups, I like that you can also search by email- which has proven to be very useful. I also like that if you are entering a new contact with the same email as someone already in the system, it will alert you

What do you dislike?

When you are searching an organization, you have to type it in exactly correct or it will not find it- it should be able to find what you are looking for based on the most similar results- also, when updating an event, there is no easy way to "update all" for example, I am currently updating an event that we have every year and I have to change "2017" to "2018" at least 75 times, there should be a "change all" option

Recommendations to others considering the product

It is a very useful tool, but make sure you know how to use it before you dive in. Almost everything requires a lot of steps and most tasks are over complicated

What business problems are you solving with the product? What benefits have you realized?

Planning events

NetForum by Community Brands review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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"Great Base Product - Terrible Service"

What do you like best?

The best part about netForum is it's flexibility. The product allows the customer to customize the software to fit their needs. You can easily add custom fields, forms, etc. without any programming knowledge.

What do you dislike?

Since the product was purchased by Abila, the product and customer service have greatly diminished.

Recommendations to others considering the product

While the base software is great, every new upgrade is a total nightmare introducing new issues which never seem to get fixed. Support is truly horrible, which is sad because prior to Abila, support was awesome.

What business problems are you solving with the product? What benefits have you realized?

netForum allows us to manage all of our Association's needs - CRM, Membership, Events, Inventory and Accounting in one place.

NetForum by Community Brands review by Mark R.
Mark R.
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"Powerful CRM"

What do you like best?

Easy interface, web services, ability to customize. Clean, basic look.

What do you dislike?

Some fields and functions are hard-coded or difficult to adapt. Very minimal communications/eCommerce tools; support for discount codes/subscriptions/innovative business models.

Recommendations to others considering the product

Know your data model, what reports you will need.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of customers/subscribers, e-mail, purchase/subscription/membership history. Generating reports/lists of subscribers. Tracking purchase/membership history, communications, contact.

NetForum by Community Brands review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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"netFORUM Enterprise"

What do you like best?

We have not explored all the modules yet, but our association intentionally selected a very robust platform.

What do you dislike?

Our implementation was rocky with a third party, so it may be an unfair question to reply to. We have found that bugs and updates are slow to correct problems we have identified, and tickets can stay open for months.

Recommendations to others considering the product

Understand the ongoing costs, the implementation/customization requirements, and evaluate how close to baseline you can stay.

What business problems are you solving with the product? What benefits have you realized?

membership database, foundation donations and pledges, exhibitor and sponsorship ecommerce, SSO with a number of other platforms

NetForum by Community Brands review by Katherine R.
Katherine R.
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"We love Netforum"

What do you like best?

Easily accessible to our database of hundreds of thousands of individual member records, as well as surveys, committees, accounting and transactions and more!

What do you dislike?

Lots of upgrades and service paks, sometimes their customer service is slow to respond / fix our issues.

What business problems are you solving with the product? What benefits have you realized?

CRM, database management. It's accessible to all 95 staff members.

NetForum by Community Brands review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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"netFORUM - integration failture"

What do you like best?

I like that netFORUM offers robust customization and fields as a donor database and is relatively easy to use.

What do you dislike?

netFORUM integrates with very little software and requires constant updating to utilize versions that have some flexibility with integration. Additionally overall netForum is a bit outdated as donor database software.

Recommendations to others considering the product

Consider your future needs and if you can grow as an organisation using this software.

What business problems are you solving with the product? What benefits have you realized?

We utilized netFORUM as our donor database and we hoped it would also serve as a social CRM for interactions with donors, but it cannot function or integrate with many other software

NetForum by Community Brands review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
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"Basic software works for low budget purposes"

What do you like best?

It serves its basic purpose of organizing and retrieving data.

What do you dislike?

Clunky. It often takes several pages to retrieve data needed.

Recommendations to others considering the product

I would personally recommend spending a little more money for more quality and ease of use.

What business problems are you solving with the product? What benefits have you realized?

Serves as a database. Incorp into our website

NetForum by Community Brands review by Corey S. S.
Corey S. S.
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"Utilizing Abila for Membership Tracking"

What do you like best?

I find that Abila is easy to use - especially when it comes to membership tracking.

What do you dislike?

I don't think that the "Events" module of Abila is easy to use

What business problems are you solving with the product? What benefits have you realized?

We are working on integrating our event registration process with membership info.

NetForum by Community Brands review by User in Professional Training & Coaching
User in Professional Training & Coaching
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"Daily user of the software for CRM "

What do you like best?

I like the report module and regular offerings of training.

What do you dislike?

I dislike the forced update password option.

Recommendations to others considering the product

Write out your big list of ideas that you want for the organization. Then decide on the modules you will need and the data points you want to capture. It is much easier if you do the work on the front end.

What business problems are you solving with the product? What benefits have you realized?

We store our membership data in the system.

NetForum by Community Brands review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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"If you take the time to learn it, works great!"

What do you like best?

their trainers are very knowledgeable, we just had training this week with an excellent teacher

What do you dislike?

we are not on the most up to date version, not the vendor's fault

What business problems are you solving with the product? What benefits have you realized?

easy to get demographics we need

NetForum by Community Brands review by Illya B.
Illya B.
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"NetForum Review"

What do you like best?

The customer service is solid and the team is helpful.

What do you dislike?

It is too high tech for non-tech oriented association staff.

What business problems are you solving with the product? What benefits have you realized?

Ability to sort data effectively is solid as long as you are able to write queries.

NetForum by Community Brands review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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"User friendly management platform"

What do you like best?

User interface is intuitive and web-based.

What do you dislike?

Some forms get buried. Very robust feature set so some basics can get lost for infrequent users.

What business problems are you solving with the product? What benefits have you realized?

Permissioning various members based on designations.

NetForum by Community Brands review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
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"Successful Partnership"

What do you like best?

The ease of searching through our member database.

What do you dislike?

It sometimes takes forever to load the events and registration.

What business problems are you solving with the product? What benefits have you realized?

Difficulty importing lists from Yahoo! Listserv

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