Miracle O.
MO
Miracle O.
Digital Campaign Executive
Banking
Mid-Market (51-1000 emp.)
"most emersive and user engaging customer engagement platform"
5/5
What do you like best about Netcore Customer Engagement Platform?

This platform is straightforward to use and especially welcoming for first-time users. I found it easy to understand right from the start. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

At the moment, I have nothing to mention. Everything is good. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"User-Friendly and Easier to Understand Than Expected"
4/5
What do you like best about Netcore Customer Engagement Platform?

After several practices, it's designed to be user-friendly after all or easier to understand than previously thought. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

There are some lapses in scheduling and duplicating campaigns. More back end. Review collected by and hosted on G2.com.

Dini S.
DS
Dini S.
App Manager
Small-Business (50 or fewer emp.)
"Effective User Targeting and Personalization, but Occasional Issues"
5/5
What do you like best about Netcore Customer Engagement Platform?

Netcore makes it easier to target specific users through dedicated channels. With its personalization features and automated journeys, it helps us reach more precise audiences, supporting our efforts to retain users and achieve our communication goals. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Occasionally, unexpected issues arise. However, the help desk team is always very helpful in resolving them. Review collected by and hosted on G2.com.

Verified User in Retail
UR
Verified User in Retail
Enterprise (> 1000 emp.)
"User-friendly CMS Platform"
5/5
What do you like best about Netcore Customer Engagement Platform?

I like that it is simple and easy to use, with the clean UI. Template preparation and implementation is straight-forward. Customer support is also available, that could help in several tasks, such as mail scoring and assistance. AI Features also available, such as STO, Subject-Line Generator. AMP template is also supported, which helped to provide variations to user. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

It is not customizable to the user's preference, in terms of UI, reporting/exported data. Also, AI feature need to be checked regularly in order to ensure it is optimized and up to date. For STO, we did not see any difference in terms of result, comparing to sending without STO. Updates are not as often done for the platform. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...
Edit edit

Hi reviewer,

Thank you for your valuable feedback! We're thrilled that you find our platform simple and easy to use with a clean UI, and that our customer support and AI features are helping you manage campaigns.

We appreciate your honest comments regarding customization, STO results, and platform updates. We are continuously working on a platform redesign to provide more flexibility for user preferences. Our AI team is also dedicated to ongoing model optimization and improving performance for features like STO. We are also committed to providing more frequent and impactful updates to the platform.

It's great to hear that Netcore is effectively solving your needs for an email marketing platform, quick delivery, and campaign management.

Best Regards,

Netcore Cloud Team

Ganavi K.
GK
Ganavi K.
Online Marketing Executive
Small-Business (50 or fewer emp.)
"Netcore has boosted our email & WhatsApp campaigns, and their quick support makes a real difference."
4.5/5
What do you like best about Netcore Customer Engagement Platform?

One thing we really appreciate is about netcore is the wide range of automation option an AI, it allows us to set up targeted journeys and personalized messages across multiple channel. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

We are not actively using the platform now, but more flexible pricing and a simpler UI could make it easier for business with a smaller customer database like ours to adopt. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...
Edit edit

Dear Ganavi,

Thank you so much for your detailed feedback! We’re glad to hear that you’re finding the platform user-friendly and that our support team has positively impacted your experience. It’s great to know that seamless integration with platforms like Shopify and Clickpost has helped streamline your campaign management and customer engagement.

Your suggestion regarding in-platform tutorial videos and guides is valuable feedback. We understand how helpful these resources could be for new users, and we'll consider this as we work on enhancing the platform's usability.

Thank you for choosing Netcore, and we’re excited to continue supporting your success!

Best regards,

Netcore Cloud Team

Denys K.
DK
Denys K.
Email Deliverability Specialist
Mid-Market (51-1000 emp.)
"Reliable platform with responsive support and great service"
5/5
What do you like best about Netcore Customer Engagement Platform?

The platform is stable, easy to use, and offers powerful personalization and segmentation features. What I appreciate most is the responsive support and dedicated account manager who’s always there to help. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

There’s not much to dislike. At times, the UI could be a bit more streamlined, but any issues are minor and quickly resolved with the help of the support team. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...
Edit edit

Hi Denys,

Thanks for your feedback! We're thrilled you find our platform stable, easy to use, and appreciate the powerful features and dedicated support.

We've noted your comment on the UI and are actively working on a more streamlined design. It's great to hear that Netcore is helping you automate campaigns, save time, and improve performance.

We appreciate your review and are committed to your continued success.

Best Regards,

Netcore Cloud Team

Muhammad Dwi S.
MS
Muhammad Dwi S.
Marketing Automation Specialist
Real Estate
Mid-Market (51-1000 emp.)
"Netcore CEE Platform easy to use with many feature"
4/5
What do you like best about Netcore Customer Engagement Platform?

The product is easy to use and have a lot of feature. we can send personalized content to spesific audience based on user behavior and interest.

Always has a good communication, response and support in every issue or obstacle that we are facing. (as customer) Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Sometime an issue getting unclear answear from the team. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...
Edit edit

Hi Muhammad,

Thank you for your fantastic review! We're thrilled to hear that you find our platform easy to use, feature-rich, and that you're successfully personalizing content based on user behavior. It’s also great to know that our team's support and communication have been a positive part of your experience.

We appreciate your honest feedback about sometimes receiving unclear answers from the team. We are committed to ensuring clear and effective communication and will take your comment into account as we work to improve our support quality.

It's great to know that Netcore is effectively solving your challenges with audience segmentation and helping you send the right message to the right people.

Best Regards,

Netcore Cloud Team

Mahalakshmi S.
MS
Mahalakshmi S.
Marketing Associate
Mid-Market (51-1000 emp.)
"Transforming Customer Engagement with Ease"
4/5
What do you like best about Netcore Customer Engagement Platform?

* Detailed segmentation options for precise campaign execution.

* Real-time reporting helps in making quick data-driven decisions.

* CoMarketer AI provides smart content suggestions, making campaigns more effective. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

* Journey setup can be improved with condition-based (Yes/No) flows for better flexibility.

* Split action sequencing in journeys could be enhanced to deliver different messaging variants across future interactions. Review collected by and hosted on G2.com.

troy l.
TL
troy l.
Ecommerce and Marketing Lead
Enterprise (> 1000 emp.)
"Reliable Platform for Customer Engagement Needs"
4/5
What do you like best about Netcore Customer Engagement Platform?

Netcore offers a wide range of customer engagement tools in one platform, making it easy to manage campaigns across channels, I especially like the advanced segmentation and automation features, which help personalize user journeys effectively Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Occasionally, campaign performance reports take longer to load Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement...
Edit edit

Hi Troy,

Thank you for your feedback! We're thrilled that you find Netcore's platform to be a centralized hub for your campaigns, and you appreciate our advanced segmentation and automation features.

We understand your point about campaign performance reports taking longer to load. We are actively working on optimizing the platform's performance to ensure faster, real-time insights for all users.

It's great to hear that Netcore is helping you reduce manual work, improve targeting, and achieve better conversion and retention rates.

Best Regards,

Netcore Cloud Team

Nitesh K.
NK
Nitesh K.
Digital Marketing Analyist
Retail
Small-Business (50 or fewer emp.)
"Its good. I am using it past 9 months. I didn't face any issue with it"
4/5
What do you like best about Netcore Customer Engagement Platform?

I really like Netcore's dashboard easy to use. It helped us increase customer engagement, improve email deliverability. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement Platform?

Sometimes the reporting dashboard could take time and AI automation missing. Review collected by and hosted on G2.com.