--- title: Netcore Customer Engagement Platform Reviews meta_title: 'Netcore Customer Engagement Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 568 reviews by the users' company size, role or industry to find out how Netcore Customer Engagement Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 568 scale: '5' date_modified: '2026-07-30' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Netcore Customer Engagement Platform Reviews **Vendor:** Netcore Private Limited **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 568 ## About Netcore Customer Engagement Platform Netcore is an agentic marketing platform trusted by 6,500+ brands across 40 countries for customer engagement, marketing automation, and personalization. We help marketing teams in ecommerce, retail, BFSI, large enterprise, and D2C build profitable growth through meaningful, data-driven customer connections. Our all-in-one MarTech platform brings together everything marketers need to engage, convert, and retain customers across channels: email marketing, WhatsApp marketing, push notifications, SMS, in-app messaging, and web personalization. With customer data platform (CDP) capabilities, customer journey orchestration, AI-led product recommendations, and onsite search, Netcore puts the customer at the core of every campaign. Netcore brings AI agents into the marketer's workflow to automate campaign creation, customer segmentation, and 1:1 personalization at scale. With predictive analytics, A/B testing, and autonomous optimization, our agents help brands lift engagement rates, improve conversions, and maximize marketing ROI. Customers using our platform report measurable results, including up to 6X revenue uplift, 70X marketing-generated ROI, and 5X digital engagement. At global scale, Netcore powers 50 billion+ emails, 5 billion+ push notifications, 200 million+ WhatsApp messages, and 1 million+ AI-driven interactions every month. From email service provider capabilities to a complete customer lifecycle management (CLM) and customer engagement suite, Netcore helps you deliver the right message, on the right channel, at the right time. Looking for a fullstack customer engagement platform with agentic capabilities? Explore Netcore. ## Netcore Customer Engagement Platform Pros & Cons **What users like:** - Users praise the **ease of use** of Netcore's platform, especially the intuitive drag-and-drop journey builder. (166 reviews) - Users value the **helpful support** provided by Netcore, enhancing engagement strategies and ensuring smooth implementation. (119 reviews) - Users appreciate the **intelligent automation and personalization** capabilities of Netcore's platform for seamless omnichannel engagement. (113 reviews) - Users value the **responsive and dedicated customer support** of Netcore, enhancing their overall experience with the platform. (103 reviews) - Users value the **intelligent automation and personalization features** of Netcore, enhancing customer engagement across multiple channels. (100 reviews) - Users praise the **intelligent automation and personalization** of Netcore's platform, enhancing real-time customer engagement seamlessly. (93 reviews) - Personalization (85 reviews) - Automation (84 reviews) - Intuitive (69 reviews) - Analytics (64 reviews) **What users dislike:** - Users face challenges due to **missing features** like timely reporting and comprehensive error explanations in campaigns. (49 reviews) - Users find a **slight learning curve** with the interface, noting challenges in usability and journey creation. (38 reviews) - Users experience **slow performance** when uploading large data or during peak email delivery times, affecting overall efficiency. (38 reviews) - Users report **slow loading times** , which hinder performance and detract from the overall experience with the platform. (34 reviews) - Users find the **limited features** of the Netcore platform restrict their ability to implement complex marketing strategies. (27 reviews) - Technical Issues (27 reviews) - Delays (24 reviews) - Inadequate Reporting (24 reviews) - Campaign Issues (23 reviews) - Users experience **poor customer support** with late responses and lack of effective ticket resolution for issues. (23 reviews) ## Netcore Customer Engagement Platform Reviews ### 1. Great platform for digital engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Netcore Customer Engagement Platform?** The platform is great for a beginner easy and smooth to use and run the daily tasks the support team is also great in resolving bugs and issues. **What do you dislike about Netcore Customer Engagement Platform?** It takes to much time to upload data and sometimes we face issue while downloading reports. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It is helping us to target consumers on real-time basis through journeys and campaigns which helps to generate digital revenue. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your valuable feedback! We’re glad to hear that Netcore’s ease of use and support team have contributed to a smooth experience for you. It’s great to know that our platform is helping you drive real-time engagement and digital revenue. We appreciate your insights regarding data upload times and report downloads. Our team is continuously working on optimizations, and your feedback helps us improve. Looking forward to supporting your success! Best regards, Netcore Cloud Team ### 2. Nice support and smooth integration **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Netcore Customer Engagement Platform?** Not requires too much about techical background to set up, quite easy for beginner to start set up basic campaign. **What do you dislike about Netcore Customer Engagement Platform?** UI maybe complicated for beginners: it divided into test mode, live mode. Especially using PX Nudge, setting process are more complicated and difficult than for in-app messages and app push notifications. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Faster method to engage with users: quickly transfer information like sales campaign through in-app messages and app push notification. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for sharing your experience with Netcore’s Customer Engagement and Experience Platform! We’re glad to hear that our platform makes it easy for beginners to set up campaigns and engage users quickly. We also appreciate your feedback on the UI, especially regarding PX Nudge and the test/live mode distinction. Your insights help us improve the platform for an even smoother experience. If you have any suggestions or need assistance, our team is always here to help! Best regards, Netcore Cloud Team ### 3. User Friendly & One Platform for Single Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Ramvishnu K. | Sr. Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Netcore Customer Engagement Platform?** It very User Friendly and Easy to navigate there are also ready to use feature available **What do you dislike about Netcore Customer Engagement Platform?** As of now nothing but it will be great if the date upload process is done quicly in the pannel **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It helps us in increasing revenue and engagement **Official Response from Tanvi D:** > Dear Ramvishnu, Thank you for sharing your experience with Netcore! We're thrilled to hear that you find the platform user-friendly, easy to navigate, and equipped with ready-to-use features. We appreciate your feedback regarding the data upload process. Optimizing speed and efficiency is always a priority, and we’ll certainly take this into consideration for future improvements. It’s fantastic to know that Netcore is helping boost your revenue and engagement. If you ever have more insights to share or need any assistance, we’re here for you! Best regards, Netcore Cloud Team ### 4. Good product for marketing perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Pankaj P. | Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Netcore Customer Engagement Platform?** Ease of Use Ease of Implementation Number of Features **What do you dislike about Netcore Customer Engagement Platform?** Need to improve few area of support All features should be available on a single platform. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Tool offers a user-friendly interface for creating and executing various marketing campaigns. **Official Response from Tanvi D:** > Dear Pankaj, Thank you for your feedback! We’re delighted that you find Netcore’s platform easy to use and feature-rich. We appreciate your input on support improvements and feature consolidation. Our team is continuously working to enhance user experience, and your suggestions help us prioritize key areas. If there’s anything specific you’d like to see improved, feel free to reach out—we’d love to assist! Best regards, Netcore Cloud Team ### 5. Netcore helps to Unlock Your Brand's Potential with **Rating:** 5.0/5.0 stars **Reviewed by:** Sumukhi K. | Digital Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Netcore Customer Engagement Platform?** Netcore helps clients to connect with their customers in a much better way, using the help of RCS, whatsapp, emailer etc. **What do you dislike about Netcore Customer Engagement Platform?** Journey features is a bit confusing, which take a little longer to create a journey **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** We get leads through SMS, RCS, emailers **Official Response from Tanvi D:** > Dear Sumukhi, Thank you for sharing your experience with Netcore! We're glad to hear that our platform helps you connect with customers effectively through RCS, WhatsApp, and email. We appreciate your feedback on the journey feature. We're continuously working to enhance usability and make the process more intuitive. If you ever need assistance, our support team is always happy to help! It's great to know that Netcore is helping you generate leads across multiple channels. Looking forward to supporting your continued success! Best regards, Netcore Cloud Team ### 6. “Empowering Customer Engagement with AI-Driven Precision and Omnichannel Excellence” **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan D. | Senior Manager Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Netcore Customer Engagement Platform?** Netcore’s Customer Engagement and Experience Platform stands out for its AI-driven personalization, advanced automation, and seamless omnichannel integration, ensuring highly targeted and impactful customer interactions. **What do you dislike about Netcore Customer Engagement Platform?** i do not dislike anything about the netcore platform **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It helps to create an omni channel experience. **Official Response from Tanvi D:** > Dear Ryan, Thank you for your positive feedback! We're thrilled to hear that you appreciate Netcore’s AI-driven personalization, automation, and seamless omnichannel integration. It’s great to know that our platform is helping you create impactful customer experiences. If you ever have any suggestions or need assistance, feel free to reach out—we're always here to help! Best regards, Netcore Cloud Team ### 7. One Solution to reach customer by whatsapp rcs email and sms **Rating:** 5.0/5.0 stars **Reviewed by:** Harini M. | HR Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Netcore Customer Engagement Platform?** broadcast , journeys , content personlation , STO , SL **What do you dislike about Netcore Customer Engagement Platform?** Analytics and in depth campaign insights **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** it is helping us to reach out to end users via multiple chaneel from a same platform **Official Response from Tanvi D:** > Dear Harini, Thank you for your valuable feedback! We're glad to hear that features like Broadcast, Journeys, Personalization, STO, and SL are enhancing your customer engagement efforts. We also appreciate your input on analytics and campaign insights. Continuous improvement is key for us, and we’ll work on refining these areas to provide even deeper insights. If you have any specific suggestions, we'd love to hear them! Best regards, Netcore Cloud Team ### 8. Easy Tool to access **Rating:** 4.0/5.0 stars **Reviewed by:** Tarunima N. | Marketing executive, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Netcore Customer Engagement Platform?** As a user of this platform I feel that the tool is very easy to use and with the full utilisation it can give a useful benefit too. It has empowered to providered us to provide faster,more effectivce support. **What do you dislike about Netcore Customer Engagement Platform?** More demos should be there so that it can be easy for us to implement and to get an idea. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It has helped us to streamline the campaigns andhas saved our time and efforts. The Analytics help us to have a better understanding. **Official Response from Tanvi D:** > Dear Tarunima, Thank you for sharing your feedback! We’re glad to hear that you find the platform easy to use and that it has helped you streamline campaigns and improve support efficiency. We also appreciate your suggestion for more demos to help with implementation and understanding—this is definitely something we can look into to further enhance your experience. If you have any more ideas or need assistance, don’t hesitate to reach out. We’re here to support you! Best regards, Netcore Cloud Team ### 9. Excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Suraj V. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2025 **What do you like best about Netcore Customer Engagement Platform?** Good platform to use for the marketing activities like email, SMS, push notifications, In-app and Nudges. **What do you dislike about Netcore Customer Engagement Platform?** Nothing to have dislike. The Services are good **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Good experience with netcore platform and team for customer engagement. **Official Response from Tanvi D:** > Dear Suraj, Thank you for your positive feedback! We're thrilled to hear that Netcore's platform is helping you with your marketing activities across multiple channels. Your appreciation motivates us to continue delivering excellent service and innovation. If you ever have suggestions or need assistance, we're always here to help! Best regards, Netcore Cloud Team ### 10. Exceptional Service and Customer Satisfaction **Rating:** 5.0/5.0 stars **Reviewed by:** Rachit G. | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about Netcore Customer Engagement Platform?** The platform is easy to navigate and understand. **What do you dislike about Netcore Customer Engagement Platform?** Nothing in particular. The queries that encounter on platform are resolved by the customer satisfaction team. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore is helping me provide great insights about different customers, their behaviour towards our marketing communication as well as the final outcome. **Official Response from Tanvi D:** > Dear Rachit, Thank you for sharing your feedback on Netcore's Customer Engagement and Experience Platform! We're delighted to hear that you find the platform easy to navigate and that our customer satisfaction team is effectively resolving any queries you encounter. It’s great to know that Netcore is helping you gain valuable insights into customer behavior, enabling you to analyze the impact of your marketing communications and achieve better outcomes. Your positive experience motivates us to continue delivering exceptional support and enhancing our platform. If you ever have additional suggestions or need assistance, feel free to reach out—we’re always here to help! Best regards, Netcore Cloud Team ### 11. Good team and solid platform **Rating:** 4.0/5.0 stars **Reviewed by:** Abhishek K. | Chief Manager ( Ecommerce), Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2025 **What do you like best about Netcore Customer Engagement Platform?** Easy to use platform providing a robust solution. easy to implement and good support in integration with our systems **What do you dislike about Netcore Customer Engagement Platform?** Technical error are more frequent then other products. Payload size is limited **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** How to reach right customer at right time in a cost effective manner,. We drive engagement with this product. **Official Response from Tanvi D:** > Hi Abhishek, Thank you for sharing your valuable feedback! We're pleased to hear that you find our platform easy to use and a robust solution, with smooth implementation and good support during integration with your systems. We understand your concern regarding the frequency of technical errors and the limitation on payload size. We are continuously working on improving the stability and performance of our platform to minimize these issues. Your feedback is crucial in helping us identify areas for enhancement, and we are actively looking into optimizing our system to better handle payload sizes. It's great to know that Netcore Cloud is helping you reach the right customers at the right time in a cost-effective manner and effectively driving engagement. This is precisely what we aim to achieve for our users. We appreciate your insights and are dedicated to providing you with an even better experience. Best Regards, Netcore Cloud Team ### 12. Product engagement communication with users **Rating:** 4.5/5.0 stars **Reviewed by:** Kartik D. | Data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Netcore Customer Engagement Platform?** Both cee and cpass panel both are interactive and easy to understand. **What do you dislike about Netcore Customer Engagement Platform?** I am exploring the pannel currently, there is nothing such as dislike **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The help us to provide information to the user regarding new feature release. **Official Response from Tanvi D:** > Dear Kartik, Thank you for your feedback! We're glad to hear that you find both the CEE and CPaaS panels interactive and easy to use. It’s great to know that Netcore is helping you effectively communicate new feature releases to users. We appreciate your time in sharing your experience and look forward to supporting you as you explore the platform further. If you ever need assistance, our team is here to help! Best regards, Netcore Cloud Team ### 13. Enhancing the customer journeys **Rating:** 4.5/5.0 stars **Reviewed by:** Suraj V. | Assistant manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Netcore Customer Engagement Platform?** Good platform to manage the marketing campaign from drafting, creating and executing the campaigns **What do you dislike about Netcore Customer Engagement Platform?** Nothing to dislike as of now because netcore coming up with the more new things. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The most important in customer engagement is to connect to our customer by the way of communication with them. **Official Response from Tanvi D:** > Dear Suraj, Thank you for sharing your thoughts on Netcore Customer Engagement and Experience Platform! We're glad to hear that you find the platform effective for managing marketing campaigns from start to finish. Your feedback on the ease of drafting, creating, and executing campaigns is valuable to us. We apologize for the delays you've experienced with the support team and appreciate your patience. We're working on improving response times to ensure quicker issue resolution. It's great to know that the platform is helping you stay connected with your customers through effective communication strategies. Best regards, Netcore Cloud Team ### 14. Better marketing tech solution but require enhancement in AI **Rating:** 5.0/5.0 stars **Reviewed by:** Janaki K. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Netcore Customer Engagement Platform?** subject line optimization , sent time optimization , raman **What do you dislike about Netcore Customer Engagement Platform?** analytics , cohorts, prefered management **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore is a omni channel solution helping to reach out to the customer from one solution to manage them easily **Official Response from Tanvi D:** > Dear Janaki, Thank you for your feedback! We're delighted that you find subject line optimization, send time optimization, and Raman AI valuable for your campaigns. We also appreciate your insights regarding analytics, cohorts, and preferred management. Your input helps us improve, and we'd love to understand more about your expectations in these areas. If you have any specific suggestions, feel free to share—we’re always looking to enhance our platform to serve you better! Best regards, Netcore Cloud Team ### 15. User friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Netcore Customer Engagement Platform?** The easy of deploying campaigns and automation. **What do you dislike about Netcore Customer Engagement Platform?** Switching through primary ID of email or Name **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Speed of delivering emails and analytics **Official Response from Tanvi D:** > Hi reviewer, Thank you for your feedback! We're thrilled that you find it easy to deploy campaigns and automation on our platform. We appreciate you bringing up the experience of switching through primary IDs. Your feedback is valuable, and we are constantly working to improve the platform's user experience and data handling to make it even more intuitive. It's great to hear that Netcore is effectively solving your needs for fast email delivery and providing you with the analytics to back it up. Best Regards, Netcore Cloud Team ### 16. Seamless Integration and Exceptional Support with Netcore's Automation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Fakhruddin B. | Retention Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2024 **What do you like best about Netcore Customer Engagement Platform?** I'm having an excellent experience with Netcore and their automation platform. It works flawlessly, and the flow is always accurate. The integration has been seamless, and I have never encountered any technical errors. Special shoutout to Manish Khadye from the integration team—he is a rockstar! I always recommend others to choose him as their integration manager. Moreover, the Customer Success Manager (CSM) team is incredibly helpful. They provide prompt responses and solutions to any issues or queries I have. As for the pricing, it is the best in the market, offering top-notch features. I highly recommend Netcore for anyone looking for a reliable and efficient automation platform. **What do you dislike about Netcore Customer Engagement Platform?** I would like to suggest that the Netcore team consider adding email templates and in-app templates to the platform. This would greatly ease the efforts of marketers and enhance the user experience. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore is also helping me achieve the highest percentage of email sent rates, and their impactful personalization features have contributed significantly to our revenue growth. I highly recommend Netcore for anyone looking for a reliable and efficient automation platform **Official Response from Tanvi D:** > Dear Fakhruddin, Thank you for your fantastic feedback! We're thrilled to hear that Netcore's automation platform and seamless integration have met your expectations. Special thanks for the shoutout to Manish Khadye and our CSM team—your praise means a lot to us. We appreciate your suggestion for more email and in-app templates and will consider this for future enhancements. It’s great to know that our personalization features and high email sent rates have contributed to your revenue growth. We’re grateful for your recommendation! Best regards, Netcore Cloud Team ### 17. easy to use one stop marketing solution **Rating:** 4.0/5.0 stars **Reviewed by:** Thangadurai R. | Senior Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Netcore Customer Engagement Platform?** campaign management, user journey, mobility and Omni channel **What do you dislike about Netcore Customer Engagement Platform?** reporting, analytics , in depth marketing insights **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** netcore is helping out to reaching the customers by using multiple channels at every touch point of the journey **Official Response from Tanvi D:** > Dear Thangadurai, Thank you for your valuable feedback! We’re delighted to hear that you find Netcore's campaign management, user journey, mobility, and omnichannel capabilities beneficial for reaching customers effectively across multiple touchpoints. We appreciate your input on reporting and analytics. Your feedback helps us improve, and we're continuously working on enhancing our platform’s marketing insights to provide deeper, more actionable data. It’s great to know that Netcore is helping you connect with customers seamlessly across channels. If you have any suggestions or need further assistance, we’re always here to support you! Best regards, Netcore Cloud Team ### 18. Reviewing for CRM AND CE **Rating:** 5.0/5.0 stars **Reviewed by:** Purav P. | Assistant Marketing Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Netcore Customer Engagement Platform?** Seamless and hassle free platform with wide range of features **What do you dislike about Netcore Customer Engagement Platform?** Better customer support can be provided. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Enabling a lot of AI features and guiding through training modules. **Official Response from Tanvi D:** > Dear Purav, Thank you for sharing your experience with Netcore Customer Engagement and Experience Platform. We're thrilled to hear that you find the platform seamless and intuitive, with easy-to-execute journeys that enhance your campaign management. We acknowledge your feedback regarding the speed of adding new features and the challenges in identifying certain errors. Rest assured, we're continuously improving our platform and processes to address such concerns and provide a more streamlined experience. We appreciate your feedback and are committed to enhancing your overall experience with Netcore! Best regards, Netcore Cloud Team ### 19. IIFL Review regarding Customer Engagement and strategy **Rating:** 4.5/5.0 stars **Reviewed by:** Prajwal R. | Digital Growth Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2024 **What do you like best about Netcore Customer Engagement Platform?** Delivery of the netcore is very good compared to other **What do you dislike about Netcore Customer Engagement Platform?** Need to have more features for promotional **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Delivery system is good and very easy to use **Official Response from Tanvi D:** > Dear Prajwal, Thank you for sharing your feedback on Netcore Customer Engagement and Experience Platform! We’re delighted to hear that you find our delivery system to be superior compared to other platforms and easy to use. We also appreciate your suggestion for adding more features specifically for promotional activities. We are always looking to enhance our platform, and your feedback is valuable in helping us do so. Thanks again for your insights, and we look forward to continuing to support your success! Best regards, Netcore Cloud Team ### 20. Comprehensive end-to-end campaign management platform **Rating:** 4.5/5.0 stars **Reviewed by:** Sharon H. | Deputy Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2025 **What do you like best about Netcore Customer Engagement Platform?** Easy to use and understand. Good customer support **What do you dislike about Netcore Customer Engagement Platform?** Cannot use filters to download campaign reports and always need to login to CPAAS to download whatsapps reports. Additionally RCS is also not enabled in CE platform **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore’s platform is user-friendly and ensures highly focused customer targeting. I love its automated campaigns, requiring no manual effort. Plus, their upcoming Agentic AI is the future of marketing! **Official Response from Tanvi D:** > Dear Sharon, Thank you for your feedback! We're delighted that you find Netcore's platform easy to use and our customer support helpful. We appreciate your suggestions regarding campaign report filters, WhatsApp reports, and RCS enablement. Your insights are invaluable, and we’ll share them with our team for potential enhancements. Excited that you see the future in our Agentic AI—stay tuned for more innovations! Best regards, Netcore Cloud Team ### 21. Netcore cee easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Gaffoor B. | Marketing Assistance Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2024 **What do you like best about Netcore Customer Engagement Platform?** Ease of engagement, personalization robost email infra **What do you dislike about Netcore Customer Engagement Platform?** Need better reporting to deep dive on user life cycle **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Marketing automation, user jouney, personalization reach and lead capture. **Official Response from Tanvi D:** > Dear Gaffoor, Thank you for your feedback! We’re glad to hear that you appreciate the ease of engagement, personalization, and the robust email infrastructure provided by Netcore. Your suggestion regarding improved reporting to dive deeper into the user lifecycle is incredibly valuable, and we’ll look into enhancing this area to give you more insights and flexibility. It’s great to know that Netcore is helping with marketing automation, user journey personalization, and lead capture. If there’s anything further you’d like to explore or any additional features you'd like to see, please don’t hesitate to reach out. We’re here to support your success! Best regards, Netcore Cloud Team ### 22. Next Gen AI Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Prithvie A. | Marcom Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Netcore Customer Engagement Platform?** easy to use, great customer success, great support, raman ai providing great campaign insights **What do you dislike about Netcore Customer Engagement Platform?** Reporting analytics , and in-depth campaign insight **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** cohort creation, bulk campaign execution , funnel management for leads , first party data capture , multi channel reach to end users **Official Response from Tanvi D:** > Dear Prithvie, Thank you for sharing your thoughts about Netcore's Customer Engagement and Experience Platform! We're thrilled to hear that you find the platform easy to use and appreciate the contributions of Raman AI in providing valuable campaign insights. It's great to know that our customer success and support teams are making a positive impact on your experience. We’ve also taken note of your feedback regarding reporting analytics and in-depth campaign insights. Your input is invaluable, and we’re committed to enhancing these areas to ensure the platform continues to meet your needs effectively. It’s wonderful to see how Netcore is helping you solve critical challenges like cohort creation, bulk campaign execution, funnel management, and first-party data capture while enabling seamless multi-channel reach to your users. We’re here to support you in every step of your journey. If you have further suggestions or require any assistance, please don’t hesitate to reach out. Best regards, Netcore Cloud Team ### 23. Best tool to have your email processed **Rating:** 4.5/5.0 stars **Reviewed by:** Mayank P. | Product Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2024 **What do you like best about Netcore Customer Engagement Platform?** It gives the analytics of your campaign i e no. of bouces, read receipts, CTR etc. Very easy UI. **What do you dislike about Netcore Customer Engagement Platform?** It gives data only for 3 months & not more than that **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Giving analytics of the mailers & also providing AMP mailer facility which helps out users to get the real time data points. **Official Response from Tanvi D:** > Dear Mayank, Thank you for sharing your experience with Netcore Customer Engagement and Experience Platform! We’re glad to hear that you appreciate the campaign analytics and our user-friendly interface. Your acknowledgment of the AMP mailer facility's impact is especially motivating for our team. We’ve noted your feedback regarding the data retention period. Extending data availability is an insightful suggestion, and we will explore ways to enhance this aspect of the platform. If you have further ideas or need assistance, feel free to connect with us. Your input is invaluable in helping us serve you better. Best regards, Netcore Cloud Team ### 24. Its good **Rating:** 3.5/5.0 stars **Reviewed by:** Haifa J. | Digital Marketing Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Netcore Customer Engagement Platform?** I really appreciate how simple it is to send out marketing emails and create pop-ups for my homepage. Uploading my user contacts and segmenting them based on my campaign targets is very straightforward. I can track all my revenue and viewers, and analyze all the data from one platform, which is incredibly convenient. Additionally, the product manager is reliable, easy to communicate with, and very helpful and attentive. Overall, it's a platform that's easy to use on a daily basis. **What do you dislike about Netcore Customer Engagement Platform?** My main issue is that it's difficult to pull out a customer list based on user behavior, such as finding a segment of users who made purchases 6 to 12 months ago. I also find it frustrating that I need to regularly upload my user lists since the platform doesn't pull directly from our main database. Another drawback is that it can't do email dripping with the "send at best time" feature, which would improve my open rates. Drip email campaigns are crucial for me because I prefer not to send bulk emails to all my users at once. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore's platform simplifies my email marketing operations, making the process much more efficient. It has significantly boosted my revenue, particularly through the pop-ups we’ve integrated on our homepage. **Official Response from Tanvi D:** > Dear Haifa, Thank you for your feedback! We're thrilled that our platform has made your email marketing easier and contributed to boosting your revenue. Your compliments about our product manager are greatly appreciated. We also value your suggestions for improvement, particularly regarding user segmentation and email dripping. We're constantly working to enhance our platform and will share your input with our product team. We're here to support you and improve your experience further. Thanks again for sharing your thoughts! Best regards, Netcore Cloud Team ### 25. Netcore Review by Zivame- Amar Shetty **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2022 **What do you like best about Netcore Customer Engagement Platform?** The SPOC from netcore Shruti( email) and Krishna(SMS) are Very supportive **What do you dislike about Netcore Customer Engagement Platform?** At times segment takes little more time to show the user count **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** We use netcore to send our promotional email campaigns and to send our promotional sms campaigns. It also enables us the personalize the campaigns in terms of subject line personlisation, smart trigger emails etc. **Official Response from Tanvi D:** > Dear Amar, Thank you for your kind words! We're delighted to hear that Shruti and Krishna have been supportive in ensuring a smooth experience for you. Your feedback on segmentation speed is valuable, and we’re always working on optimizing our platform for better efficiency. It's great to know that Netcore is helping you personalize and automate your email and SMS campaigns effectively. We appreciate your trust and look forward to continuing to support your marketing efforts! Best regards, Netcore Cloud Team ### 26. Convivence ease and one stop solution for a marketer to reach out to end users **Rating:** 4.5/5.0 stars **Reviewed by:** Ayyappa K. | Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Netcore Customer Engagement Platform?** customer journeys , marketing automation , customer support **What do you dislike about Netcore Customer Engagement Platform?** analytics and in depth markting insights **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** one stop solution to reaching out to the customer from one platform **Official Response from Tanvi D:** > Dear Ayyappa, Thank you for your valuable feedback! We're delighted that you find Netcore’s customer journeys, marketing automation, and customer support to be standout features. We appreciate your input on analytics and in-depth marketing insights. Enhancing these areas is always a priority, and your feedback helps us improve. It's great to hear that Netcore serves as a one-stop solution for your customer outreach needs. If you have any additional suggestions or require assistance, we're always here to help! Best regards, Netcore Cloud Team ### 27. Drive Conversions with Netcore’s Smart Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Nitin B. | Search Engine Optimization Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Netcore Customer Engagement Platform?** Netcore’s customer engagement suite ensures seamless personalization, omnichannel reach, and actionable insights. A must-have for boosting customer retention! Netcore’s AI-driven automation, hyper-personalization, and omnichannel reach make customer engagement seamless. Real-time insights, ease of use, and high deliverability boost retention and conversions! **What do you dislike about Netcore Customer Engagement Platform?** Needs improvement, but still user-friendly and seamless engagement tools. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Streamlining customer engagement, improving communication, and enhancing user experience! **Official Response from Tanvi D:** > Dear Nitin, Thank you for your fantastic feedback! We’re delighted to hear that Netcore’s AI-driven automation, hyper-personalization, and omnichannel capabilities are helping you streamline customer engagement and boost retention. It’s great to know that our real-time insights and ease of use are making a difference in your marketing efforts. We appreciate your suggestion for improvements and are always working to enhance our platform. If there’s anything specific you’d like to see improved, we’d love to hear your thoughts! Looking forward to supporting your success! Best regards, Netcore Cloud Team ### 28. Overall good engagement tool. Nudges are good tool. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Netcore Customer Engagement Platform?** Nudges, no need for tech to interfere much, marketing can setup by themselves. Overall easy to use platform. **What do you dislike about Netcore Customer Engagement Platform?** Improve on login dashboard, easier switch between product and CE side. Automation requires extra step of setting up templates. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Front end data analysis and direct engagement to any users drop off.marketing comms automation to improve conversions. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your valuable feedback! We’re glad you find our nudges and self-serve capabilities useful for marketing teams. It’s great to hear that Netcore helps streamline engagement and marketing automation. We also appreciate your suggestions regarding the login dashboard and automation setup. Your input is invaluable as we continuously enhance the platform for a seamless experience. If you have any further feedback or need assistance, feel free to reach out! Best regards, Netcore Cloud Team ### 29. Value adding and offered enhanced experience to our customer. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Netcore Customer Engagement Platform?** The best part about Netcore is not just the tool they have developed but also the people working with us. They help us integrate advanced personalized experience and work closely with the brand to prepare and deliver a roadmap. **What do you dislike about Netcore Customer Engagement Platform?** Well, there is always scope for improvement however I think Netcore knows what they develop so I do not have any specific dislike however, I optimistic that net core is always working on their improving their platform. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Delivering personalised exprience to our customer based on their browsing behaviour and buying history and also helping in reaching out to the customer on multiple intervals. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for sharing your thoughtful feedback! We're delighted to hear that both the platform and our dedicated team have contributed to your success. We strive to provide personalized experiences and work closely with our clients to tailor solutions that align with their needs. We appreciate your optimism and acknowledgment that there is always room for improvement. Rest assured, we're committed to constantly enhancing the platform to better serve your needs. It’s great to know that Netcore is helping you deliver personalized experiences based on browsing behavior and purchase history, while also ensuring effective customer outreach at optimal intervals. Should you need any further assistance or have more suggestions, we're always here to support you! Best regards, Netcore Cloud Team ### 30. Fantastic customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed Mudassar S. | Associate Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 28, 2025 **What do you like best about Netcore Customer Engagement Platform?** Netcore support team is very supportive and patiently helps their customer for good customer experience. The portal is also very user friendly. **What do you dislike about Netcore Customer Engagement Platform?** Nothing as much. Keep up the good work guys. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The Netcore portal helps me to verify the messages sent by our digital customer journey and check their delivery status. **Official Response from Tanvi D:** > Dear Mohammed, Thank you for your kind words! We're delighted to hear that our support team and user-friendly platform have contributed to a great experience for you. Your encouragement means a lot to us! We're committed to continuously improving and ensuring seamless customer engagement for you. If you ever need assistance, we’re always here to help! Best regards, Netcore Cloud Team ### 31. Product is easy to use and team is efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Netcore Customer Engagement Platform?** The available features are designed to streamline the workflow, reducing manual effort and saving time by automating key processes and enhancing overall efficiency. They are very useful to me and my team. Customer support is very responsive and helpful too. **What do you dislike about Netcore Customer Engagement Platform?** I am satisfied with everything provided so far. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Streamline process of managing edms. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your kind words! We’re thrilled to hear that Netcore’s automation features have helped streamline your workflow and enhance efficiency for you and your team. It’s also wonderful to know that our customer support has been responsive and helpful. We truly appreciate your satisfaction with our platform and look forward to continuing to support your success. If you ever have any suggestions or need assistance, we’re always here to help! Best regards, Netcore Cloud Team ### 32. Netcore platform perfomance review **Rating:** 4.5/5.0 stars **Reviewed by:** Harshal B. | Product manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Netcore Customer Engagement Platform?** Netcore's Customer Engagement and Experience Platform offers several compelling features that stand out, but what I find most impressive is its ability to deliver personalized, multi-channel communication at scale. Platform allows brands to engage customers across various touchpoints, including email, SMS, push notifications, web, and even voice. **What do you dislike about Netcore Customer Engagement Platform?** Everything looks good with netcore platform. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Nothing as such **Official Response from Tanvi D:** > Dear Harshal, Thank you for highlighting the versatility of Netcore's Customer Engagement and Experience Platform! We're thrilled that our ability to deliver personalized, multi-channel communication at scale has impressed you. Supporting brands in engaging customers across diverse touchpoints is a core part of what we aim to do, and your feedback reaffirms that we’re on the right track. We also appreciate your positive sentiment about the platform as a whole. If there’s anything we can do to enhance your experience further, don’t hesitate to reach out. Best regards, Netcore Cloud Team ### 33. Incredible onboarding and service from Netcore **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey-Lee Z. | Head of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Netcore Customer Engagement Platform?** Everything is intuitive and the team was always on standby to assist us with our first few deployments. Really warm and amazing service. **What do you dislike about Netcore Customer Engagement Platform?** We haven't yet had a bad experience. Netcore has been simple and effective. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Seamless set-up, personalisation and deployment of email marketing and more to come. **Official Response from Tanvi D:** > Dear Tracey, Thank you for your wonderful feedback! We’re thrilled to hear that you found Netcore intuitive and that our team could support you through your initial deployments. Providing a seamless and warm experience is what we strive for! We look forward to continuing to enhance your email marketing efforts and beyond. If you ever need anything, we’re here to help! Best regards, Netcore Cloud Team ### 34. A User FIRST Experience ! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Netcore Customer Engagement Platform?** Apart form the easy to use UI and reliable Platform experience, I feel that the brand really believes in the Customer FIRST mentality with robust help and feedback systems in place. Point of contacts are always just one call away to solve any query, provide suggestions and constructive feedback to grow our brand as well. **What do you dislike about Netcore Customer Engagement Platform?** No such negative/dislike factors apart from issues that sometimes arise relating to delivery rates on Whatsapp. But that is a Meta related issue. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore Platform helps us in the following ways - 1. Our team is able to schedule Whatsapp and Email communications to our Partners/Product customers and Distributors on time. 2. Provides infomation at a glance- open / Click / Bounce/Unsubcribe Rates etc. This helps us in benchmarking against the industry and set future goals. 3. Allows easy segmentation of audience as per - audience which opened/read/clicked/unsubscribed. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for sharing your positive experience with Netcore's Customer Engagement and Experience Platform. We're thrilled to hear that our user-friendly interface and commitment to a customer-first approach have made a positive impact on your brand. Your kind words about our support team being readily available mean a lot to us. We understand the challenges you've mentioned regarding WhatsApp delivery rates, and while it's a Meta-related issue, we're always here to support you in navigating these challenges. It's great to know how our platform is benefiting your team, from timely scheduling of communications to insightful analytics and effective audience segmentation. We're committed to helping you achieve your goals and are glad to be part of your success. Best regards, Netcore Cloud Team ### 35. Netcore: A Powerful Tool for Personalizing Customer Journeys **Rating:** 5.0/5.0 stars **Reviewed by:** TAMILARASU J. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Netcore Customer Engagement Platform?** Netcore leverages AI and customer data to personalize communication across various channels. This can lead to more relevant and engaging experiences for customers, fostering stronger relationships. The platform allows you to reach customers through their preferred channels, like email, SMS, push notifications, and in-app messages. This ensures your message reaches them where they are, increasing the chances of engagement. **What do you dislike about Netcore Customer Engagement Platform?** Steeper learniNetcore boasts a rich feature set, but this can also lead to a steeper learning curve. New users might find it challenging to navigate the platform and leverage its full potential.ng curve? **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Problems Netcore Solves: Customers interact with brands across various touchpoints (website, email, app). Netcore helps unify these interactions, providing a seamless and personalized experience. Netcore gathers customer data to understand their preferences and behavior. This allows for targeted communication and segmentation. Netcore provides a centralized platform to manage all customer engagement activities, streamlining workflows and saving time. Netcore personalizes messages and delivers them through preferred channels, increasing the chances of customer interaction. Benefits for Businesses: By providing a positive and personalized experience, Netcore helps build stronger customer relationships and loyalty. Targeted campaigns and data-driven insights lead to better conversions and a higher return on investment for marketing efforts. Effective customer engagement can drive sales and increase overall revenue for the business. Netcore streamlines marketing tasks and saves time by managing everything from one platform. ### 36. Amazing Platform: Great business companion **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Netcore Customer Engagement Platform?** we use netcore for ringfencing and engage customers to increase the business performance and driving marketing campaigns, so far the experience has been great. The team has been quick in resolving queries and journey till now is great from onboarding to implementation **What do you dislike about Netcore Customer Engagement Platform?** There are no shortcomings as of now, the team has been very supportive and looking for more features and enhancements coming in future. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It is helping in creating journey whoch help in ringfencing our customers and engage them with help of various channels. Using the digital properties and nudges to make the UI more user friendly **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your positive feedback about Netcore's Customer Engagement and Experience Platform. We’re delighted to hear that our platform has been effective in enhancing your business performance and driving marketing campaigns. It's great to know that our team has been responsive and supportive throughout your journey with us. We appreciate your input and are excited to continue delivering valuable features and enhancements in the future. Thank you for your support and partnership. Best regards, Netcore Cloud Team ### 37. The Ultimate Engagement Solution for Growth! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Netcore Customer Engagement Platform?** AI-Driven Personalization & Automation, Crosschannel Customer Engagement,Scalable & Secure Infrastructure **What do you dislike about Netcore Customer Engagement Platform?** UI/UX Can Be Improved, Reporting & Analytics Depth, Email Deliverability Challenges at Scale **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** We are able to send communication to our customers over different channels like Whatsapp, SMS, Web Push Notification. This is solving our customer engagement and Retention problems. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your valuable feedback! We're thrilled that Netcore’s AI-driven personalization, automation, and cross-channel engagement have been beneficial for your customer communication and retention efforts. We also appreciate your insights on UI/UX, reporting depth, and email deliverability. Continuous improvement is a priority for us, and we’re always working to enhance our platform’s performance. Looking forward to supporting your engagement strategies even further! Best regards, Netcore Cloud Team ### 38. Good Platform and SupportiveTeam **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Netcore Customer Engagement Platform?** Product is easy to use and the team is very supportive when it comes to get the implementation and integrations done **What do you dislike about Netcore Customer Engagement Platform?** Very less support on the core business ideas which can turn into use cases and can help the brand grow **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** It helps in building user journeys and nurture dropped leads **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your valuable feedback! We're glad to hear that you find Netcore’s platform easy to use and that our team has been supportive during implementation and integrations. We also appreciate your input regarding support for core business ideas. Your insights are crucial, and we’d love to understand more about how we can help turn your ideas into actionable use cases for brand growth. If you'd like to discuss this further, feel free to connect with us—we're always here to help! Best regards, Netcore Cloud Team ### 39. Best software for customer engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Aakashkumar D. | Senior product manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Netcore Customer Engagement Platform?** The efficieny to send multiple mails in short duration. **What do you dislike about Netcore Customer Engagement Platform?** While its full pack software for customer engagement however if we can add some more default template to be use to reduce the the typing time. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** In my current role i need to update my customer about the new opportunities , features and services which ate being provided to speed up this update process i am using netcore to reach out to my customer in a short time increase the customer engagement. **Official Response from Tanvi D:** > Dear Akashkumar, Thank you for taking the time to share your feedback on Netcore Customer Engagement and Experience Platform! We're thrilled to hear that you find the platform efficient for sending multiple emails in a short duration, making it easier to keep your customers updated. We appreciate your suggestion about adding more default templates to streamline the process and reduce typing time. Your input will help us in enhancing the user experience. It's great to know that Netcore is helping you stay connected with your customers by quickly sharing new opportunities, features, and services. Best regards, Netcore Cloud Team ### 40. Our Journey with Netcore Cloud has been evolutionary. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Netcore Customer Engagement Platform?** Raman AI features, SMS & WhatsApp integration, CPaaS capabilities, and testing functionalities. it is highly recommended for businesses seeking to unlock their full potential in digital engagement. Because of the team's excellent communication, which is prompt, clear, and responsive, working together is a breeze. They ensure that everything is done to the highest standard and identify even the smallest problems. it is easy to use and implement. **What do you dislike about Netcore Customer Engagement Platform?** no such dislikes. customer support is very good. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** A sophisticated understanding of customer behavior is made possible by the platform's deep customer insights, which are provided through sophisticated data analytics and segmentation. It ensures all campaigns and journeys are well handled. Through improved audience understanding, Netcore Cloud enables brands to run more individualized marketing campaigns that connect with consumers on a personal level. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your thoughtful review! We’re thrilled to hear that features like Raman AI, SMS & WhatsApp integration, CPaaS capabilities, and testing functionalities have helped your business unlock its digital engagement potential. Your commendation of our team's communication and support means a lot to us. We’re also delighted that our data analytics and segmentation have provided valuable customer insights, enabling more personalized marketing campaigns. It’s great to know the platform is delivering on its promise of enhancing audience understanding and campaign management. If there’s anything else we can do to elevate your experience, don’t hesitate to reach out. We’re here to support you every step of the way! Best regards, Netcore Cloud Team ### 41. Netcore customer engagement is a good tool with a incredible support team **Rating:** 4.5/5.0 stars **Reviewed by:** Yash P. | Retention marketing executive, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Netcore Customer Engagement Platform?** Their support and customer sussess team are just one call away, to resolve every problem you might be facing. **What do you dislike about Netcore Customer Engagement Platform?** You may face speed issues once in a forth night. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Netcore is a well developed crm software which is extremely user friendly, helps to engage more users and maximize your profits and conversion **Official Response from Tanvi D:** > Dear Yash, Thank you for your thoughtful feedback! We're thrilled that you appreciate the responsiveness of our Support and Customer Success teams. Ensuring your challenges are swiftly resolved is a top priority for us. We acknowledge your note on occasional speed issues and are committed to optimizing the platform for seamless performance. It’s fantastic to hear that Netcore is enabling user engagement and driving profit and conversion growth for you. Helping our users achieve such impactful results keeps us motivated! If you have more feedback or need assistance, we're always here for you. Warm regards, Netcore Cloud Team ### 42. Good Customer Support And Smooth Experience **Rating:** 4.0/5.0 stars **Reviewed by:** shaikh m. | Software Development Engineer 2, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Netcore Customer Engagement Platform?** Keen to help in both technical and business blockers. Team have helped and guided for easy integration. Platform is also easy to use. **What do you dislike about Netcore Customer Engagement Platform?** Not much, wishing all should use Netcore Products **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Providing easy solution to integrate and high throughput. **Official Response from Tanvi D:** > Dear Shaikh, Thank you for your kind words! We're delighted to hear that our team has been helpful in overcoming both technical and business challenges, and that you find our platform easy to use and integrate. Your enthusiasm for Netcore truly motivates us! We appreciate your support and look forward to continuing to enhance your engagement experience. Best regards, Netcore Cloud Team ### 43. Netcore as a product : By campaign manager **Rating:** 4.0/5.0 stars **Reviewed by:** Sourabh P. | Deputy Manager : Digital Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Netcore Customer Engagement Platform?** it was very easy to use and learn. things are nicely planned out, which make it easier for someone to understand this platform and carry out things on their own. i get weekly call where they pick up my major issues and try to deliever solution as soon as possible. **What do you dislike about Netcore Customer Engagement Platform?** Its limitation due to META often impact my business. though netcore isn't to be blamed directly for it. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** it makes creating personalised campaign easier to do. i am able to pre schedule campaign for future as well. and easily create segments **Official Response from Tanvi D:** > Dear Sourabh, Thank you for sharing your experience with Netcore! We're pleased to hear that you find our platform easy to use and that the structured layout helps you manage tasks independently. We're also glad our weekly calls are addressing your key issues promptly. We understand the challenges posed by limitations due to META, and while it’s outside our direct control, we strive to support you as much as possible. It's great to know that our platform has made it easier for you to create personalized campaigns and manage segmentation effectively. Thank you for your trust in Netcore! Best regards, Netcore Cloud Team ### 44. Best tool to use and execute cross sell AMP Email campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Gaureesh . | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2025 **What do you like best about Netcore Customer Engagement Platform?** Upside is that: 1) AMP editor 2) AI Raman for Subject line optimisation 3) Send time optimisation **What do you dislike about Netcore Customer Engagement Platform?** They can have a more options for complex Journey campaigns **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** To improve our open rate we used STO of Netcore. **Official Response from Tanvi D:** > Dear Gaureesh, Thank you for highlighting the strengths of Netcore’s platform! We’re delighted that features like AMP Editor, AI Raman, and Send Time Optimization are adding value to your campaigns. We also appreciate your feedback on enhancing options for complex journey campaigns. Your insights help us improve, and we’ll ensure our team looks into it. Looking forward to supporting your continued success! Best regards, Netcore Cloud Team ### 45. One of the best platform for customer engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Netcore Customer Engagement Platform?** Quick platform and gives great insights about users. Also there support is really helpful in solving any problems. **What do you dislike about Netcore Customer Engagement Platform?** Could have better and more engaging IVR platform **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Engaging users with personalised content helping to improve conversions **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your valuable feedback! We're thrilled to hear that you find our platform quick and insightful, and that our support team has been helpful in resolving any issues. We appreciate your suggestion about enhancing our IVR platform and will certainly take it into consideration as we continue to improve our offerings. Glad to know Netcore is helping you engage users with personalized content and boost conversions. Looking forward to supporting your success even further! Best regards, Netcore Cloud Team ### 46. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Vinayak C. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Netcore Customer Engagement Platform?** Ease to use. Ease of Implementation. Always available for customer support. Freqency of use is daily. number of features and Ease of Itegration **What do you dislike about Netcore Customer Engagement Platform?** Many features but the campaign upload for users data is not smooth **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** The upload of user data is not smooth **Official Response from Tanvi D:** > Dear Vinayak, Thank you for your valuable feedback! We're glad to hear that you find the platform easy to use, implement, and integrate, and that you appreciate the customer support. We understand your concern regarding the smoothness of the campaign upload for user data. Our team is actively working on improving this process, and your input is helpful in guiding those enhancements. If you have any further suggestions or need additional support, please don't hesitate to reach out! Best regards, Netcore Cloud Team ### 47. Nuetral experience **Rating:** 3.0/5.0 stars **Reviewed by:** Anisha B. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Netcore Customer Engagement Platform?** The features in Netcore CEE panel good . **What do you dislike about Netcore Customer Engagement Platform?** Lack of clarity in sharing logic of campaigns held. And delay in the team’s review process. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** No issues were resolved as per our need. **Official Response from Tanvi D:** > Dear Anisha, Thank you for sharing your thoughts on Netcore’s CEE platform. We’re glad you find the features beneficial! We’re sorry to hear about the challenges you faced with campaign logic clarity and the review process. Your feedback is valuable, and we’d love to understand your concerns better to improve your experience. Please reach out to our support team, and we’ll ensure your issues are addressed promptly. Looking forward to resolving this for you! Best regards, Netcore Cloud Team ### 48. NetCore Experience:Nice service,but UXUI could be more enhanced **Rating:** 3.5/5.0 stars **Reviewed by:** ohm A. | CRM Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Netcore Customer Engagement Platform?** more tools to use, and acount manager is very helpful **What do you dislike about Netcore Customer Engagement Platform?** the UX and UI is kinda not intuitive and some feature is quite undone yet **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** more convenient to contact the customer, and have the tools for the analytic **Official Response from Tanvi D:** > Dear Ohm, Thank you for sharing your thoughts about Netcore Customer Engagement and Experience Platform! We’re delighted to hear that you value the variety of tools available and the support provided by your account manager—it’s our goal to make your experience seamless and productive. We appreciate your honest feedback about the UX/UI and partially developed features. Your input helps us identify areas for improvement, and we’re constantly working on enhancements to ensure a smoother experience. It’s wonderful to know that the platform has made customer communication more convenient and analytics accessible for your needs. Best regards, Netcore Cloud Team ### 49. Must-Have Platform for Personalized Customer Journeys! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Netcore Customer Engagement Platform?** Great Omnichannel marketing platform with rich features like Automated workflows, segmentation and analytics **What do you dislike about Netcore Customer Engagement Platform?** Currently there is no as such dislikes for now. **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** Connecting with our customers via different channels and engage with them. **Official Response from Tanvi D:** > Dear Reviewer, Thank you for your positive feedback! We're delighted to hear that you find Netcore's omnichannel marketing platform rich in features and valuable for customer engagement. It's great to know that our automated workflows, segmentation, and analytics are helping streamline your marketing efforts. We appreciate your support and look forward to continuing to enhance your experience with Netcore! Best regards, Netcore Cloud Team ### 50. Great Services **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay M. | Marketing Head, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Netcore Customer Engagement Platform?** Ease of Use. Ease of Implementation. Customer Support. Frequency of use is daily. Number of Features and Ease Integration. **What do you dislike about Netcore Customer Engagement Platform?** The upload of file is not smooth while doing campaigns **What problems is Netcore Customer Engagement Platform solving and how is that benefiting you?** While uploading the data of the users the process is not smooth **Official Response from Tanvi D:** > Dear Akshay, Thank you for your feedback! We're thrilled to hear that you find Netcore's platform easy to use, implement, and integrate, and that our customer support team has been helpful. We also understand your concern about the smoothness of the file upload process during campaign creation. Rest assured, our team is actively working on improving this feature for a more seamless experience. Your input is valuable in helping us prioritize enhancements. If you need assistance or have more suggestions, feel free to reach out! Best regards, Netcore Cloud Team ## Netcore Customer Engagement Platform Discussions - [When was Netcore founded?](https://www.g2.com/discussions/when-was-netcore-founded) - [What is Netcore email?](https://www.g2.com/discussions/what-is-netcore-email) - [What is Smartech Netcore?](https://www.g2.com/discussions/what-is-smartech-netcore) - [How are you handling integrations in Netcore Customer Engagement Platform without heavy dev work?](https://www.g2.com/discussions/how-are-you-handling-integrations-in-netcore-customer-engagement-platform-without-heavy-dev-work) - 1 upvote - [View Netcore Customer Engagement Platform pricing details and edition comparison](https://www.g2.com/products/netcore-customer-engagement-platform/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-31+00%3A28%3A06+-0500&secure%5Bsession_id%5D=9cc382c0-b2da-4c5a-912d-232f89cc2427&secure%5Btoken%5D=01bcdabdcf3964e77b3dd8969b6a9b310685bc25ad074480c4ab5e652ed2ad78&format=llm_user) ## Netcore Customer Engagement Platform Integrations - 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[Watch and Learn](https://www.g2.com/products/watch-and-learn/reviews) - [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) ## Netcore Customer Engagement Platform Features **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **User Identification** - Demographics - User Segmentation - Geolocation **Visitor Behavior** - Monitoring - Targeting **User Analysis** - Survey Implementation - Data Analysis **Campaigns** - Customize - Scheduling - Retarget - Segmentation - Triggered Notifications **Segmentation** - A/B Testing - Customer Profiles **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Data Sourcing** - Data Enrichment - Expandability - Content Marketing - Multiple Devices **Functionality ** - Integration - Location Tracking - Location Triggers - Location Determination **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Platform Basics** - Dynamic Segmentation - Journey Optimization **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Agentic AI - Personalization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Custom Dashboards **Marketing Operations** - Data Collection - Customer Insights - Multi-User Access - Spend Management - White Label **Templates** - Library - Customization - Optimization **User Support** - User Segmentation - Multi-Language Support - Behavior-responsive Messaging **Analytics** - Campaign Performance - Audience Insights **Targeting** - Behavioral Targeting - Contextual Targeting **Intelligence** - Marketing Metrics - Predictive Modeling - Recommendation Engine **Management** - Fence Drawing - Compliance - Analytics - International Usability **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **AI Personalization - Personalization** - Predictive Recommendations - Audience Segmentation - Adaptive Content **Campaign Management** - Program Management - Event / Webinar Marketing **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Campaigns** - Proximity Marketing - Push Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Walkthrough Type** - Audio-visual Walkthroughs **Triggered Content** - Geofencing - Triggered Emails - Triggered Messages **Optimization** - A/B Testing - Personalization - Rich Notifications - Integrations **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Engagement** - Coupons and Promotions **Campaign Activity** - Campaign Insights - Reports and Dashboards - Campaign Stickiness - Multichannel Tracking - Brand Optimization - Predictive Analytics **Multichannel** - Web - Email - Mobile **Personalized Content** - Recommendation Engine - Personalized Discounts - Website Personalization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Platform Basics - Digital Adoption Platform** - Integration - Communications **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Marketing Analytics** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance **Agentic AI - Push Notification** - Autonomous Task Execution - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Analytics - Digital Adoption Platform** - Analytics **Agentic AI - Personalization Engines** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Functions - Digital Adoption Platform** - Customer self-service - In-app guidance **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Digital Adoption Platform** - Adaptive Learning **AI Content Generation - SMS Marketing** - AI SMS **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Variation Testing** - A/B Testing - WYSIWYG Editor - Conversion Goal - Percentage of Traffic - Confidence Level - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top Netcore Customer Engagement Platform Alternatives - [MoEngage](https://www.g2.com/products/moengage/reviews) - 4.5/5.0 (509 reviews) - 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