EC
Erica C.
admin
Small-Business (50 or fewer emp.)
"admin"
3/5
What do you like best about Netchex?

The system is fairly easy to learn and work with daily Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Netchex is slow on some pages, scrolls/thinks. System does not identify minors, would be helpful if it flagged employees that are minors. End of year tax delivery methods should be included in the onboarding process. It is costly to mail tax forms when MOST get returned, THEY should be delivered electronically or at least include the question in the onboarding process. Review collected by and hosted on G2.com.

Maddie M.
MM
Maddie M.
Director of Operations
Small-Business (50 or fewer emp.)
"VERY EASY TO USE"
5/5
What do you like best about Netchex?

Whenever I have a question, there are so many resources available to help me. I would definitely recommend it 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Nothing to dislike, very user friendly! Every step is easy to use! Review collected by and hosted on G2.com.

Heather H.
HH
Heather H.
Corporate Human Resources Manager
Mid-Market (51-1000 emp.)
"Positive!"
5/5
What do you like best about Netchex?

I genuinely admire the company's relentless drive for innovation and their ongoing efforts to enhance the user experience. It's impressive how they continually introduce new features and improvements that meet the evolving needs of their users. Additionally, I love the platform's high level of customization, which allows me to tailor it to my specific preferences and workflows, making it not only user-friendly but also perfectly suited to my personal requirements. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

There can be processes that aren't user-friendly. My main qualm is that Netchex doesn't let you make status changes for a future effective date. I know they are working on this now, and I'm excited for it to roll out! Review collected by and hosted on G2.com.

Diana M.
DM
Diana M.
Controller
Mid-Market (51-1000 emp.)
"Netchex feedback"
3.5/5
What do you like best about Netchex?

Reports/the fact that employees can print their own paystubs/W-2 Review collected by and hosted on G2.com.

What do you dislike about Netchex?

The fact that I have to sometimes call to get my payroll invoiced. The hold times are alot longer than stated on the hold message Review collected by and hosted on G2.com.

Abigail R.
AR
Abigail R.
HR/Payroll
Mid-Market (51-1000 emp.)
"Always very helpful when calling customer service"
5/5
What do you like best about Netchex?

I love how the website is very easy to use and easy to navigate. Customer support always helps me and walks me thru any issue I may be having Review collected by and hosted on G2.com.

What do you dislike about Netchex?

I just wish the wait to get on a call would be quicker. Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Verified User in Hospitality
Mid-Market (51-1000 emp.)
"Netchex new to me"
4/5
What do you like best about Netchex?

Many facets of payroll system from new hires, onboarding, benefits, time and attendance, learning training automations for employees/new hires. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

That all modules are not built before we transitioned to Netchex.

It would be more helpful to have clients roll out a complete basic product before handing off to users. I feel as if I am going backward not forward and eventually will get there. Review collected by and hosted on G2.com.

Kevin S.
KS
Kevin S.
Human Resources Manager
Small-Business (50 or fewer emp.)
"Honest, Authentic Difficulties with Netchex"
1/5
What do you like best about Netchex?

As an employee and as a client administrator, it is very easy to navigate back and forth from accounts. I think processing payroll is the easiest, straightforward part of using Netchex.

Submitting a Case representatives are very helpful. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success Representatives," "Client Service Representatives," and "Client Account Representatives" are basically non-existent.

Not being able to delete/remove departments, codes, schedule groups is a tad bit annoying. Time and Attendance punching in and out glitches on a daily basis for no reason.

The lack of transparency in pricing and the minimum monthly fee is the worst part. With respect to the first paragraph, I cannot communicate with anyone to infer about product add-ons and adjustments of the contract. Review collected by and hosted on G2.com.

Zaira T.
ZT
Zaira T.
HR Recruiting Manager
Mid-Market (51-1000 emp.)
"Streamlining payroll and onboarding procsses!"
5/5
What do you like best about Netchex?

Not having to utilize several different systems for task completion. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

Nothing just yet, what I have seen so far it is looking better! Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Overall a basic system to learn"
3/5
What do you like best about Netchex?

I have used many systems such as ADP, PeopleSoft, SAP and felt Netchex for the most part is intuitive. However, some things are harder to learn/understand the logic than the other systems. I do like how there are preset reports in Netchex that make is easy to run reports at times. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee. I felt there were many places that I had to go in Netchex to make sure a person was set up and those are easy to miss. I realize Netchex is more of a payroll system than HRIS therefore, it may not do all that I would like it to do and flow easier. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"I love Netchex!"
5/5
What do you like best about Netchex?

Netchex contains all important info for employees such as their timekeeping, demographics, compensation, and licensure. It is super easy to build reports to find exactly what you need. Review collected by and hosted on G2.com.

What do you dislike about Netchex?

There are moments when Netchex is lagging and certain buttons will not worok. Not often, but sometimes. Review collected by and hosted on G2.com.