I really like how centralized and intuitive Netchex is for managing payroll and employee data. It's very convenient to do everything in one system, like processing payroll and updating employee profiles, without needing to jump to different platforms. I also appreciate their excellent customer service. Their support team is super responsive and willing to walk me through issues step by step. Review collected by and hosted on G2.com.

Sometimes when they do system updates it can mess up some features but when you call them they are quick to fix them. Review collected by and hosted on G2.com.

I like that I can manage employee information securely, and running payroll is very easy. Overall, it makes these tasks feel straightforward and well organized. Review collected by and hosted on G2.com.

Customer support hasn’t been great in the past. I’ve had to rely on email or chat boxes to get help, rather than having an account manager I can call and speak with directly. It has improved slightly, but support is still two time zones away from me, so when I need something urgently, there have been times I haven’t been able to get it. Review collected by and hosted on G2.com.

I appreciate Netchex for its ease of use, having payroll, timekeeping, and HR tools all in one place. Payroll and time & attendance features are particularly valuable because they ensure accuracy and save time. Despite our old system being archaic, Netchex made the transition smooth. Review collected by and hosted on G2.com.

There is room for improvement in the onboarding experience and fillable forms. Enhancing the flexibility and usability of these features would help streamline the new hire process and reduce manual follow-up. Review collected by and hosted on G2.com.

The way Payroll is easy to process and edit timecards Review collected by and hosted on G2.com.

It would be nice if there was a receipt if the candidate received an offer letter or resume review notification sent to the employer to verify if it had been completed electronically Review collected by and hosted on G2.com.

I appreciate Netchex because customer service is always accessible with no long hold times and the representatives are friendly and knowledgeable. It's crucial for me that customer service reps are in the USA, as it allows for clear communication when addressing payroll issues. The platform is versatile, working well for small businesses and large corporations, and I'm confident that the price point and product fit any business size. Additionally, the initial setup of Netchex was extremely easy and user-friendly. Review collected by and hosted on G2.com.

I don't have any complaints Review collected by and hosted on G2.com.

I appreciate that Netchex has streamlined the onboarding process by eliminating the need for sending out tons of paperwork for new hires. I love the easy access to information in the Knowledge Center which makes finding solutions quick and efficient. The ability to submit tickets quickly and have them addressed promptly is fantastic. Customer Service is top-notch and always very helpful and available when needed, and I never have to wait long for a response, which is awesome. The tutorials and on-demand trainings are also very helpful when I need a quick solution to a problem. Review collected by and hosted on G2.com.

Accruals need some work. It would help if the accruals would reflect the correct hours available regardless of being in the pay period that an accrual is set to renew. If someone has an anniversary date during the current pay period, the accrual plans will not show the new amount of hours available until after the payroll closes. This confuses the employees and HR is always having to investigate, answer questions regarding the discrepancy, and follow up to make sure the accrual is reflecting the correct hours after payroll has been processed. The initial setup was very tedious but doable. Review collected by and hosted on G2.com.

Payroll process steps and customer service Review collected by and hosted on G2.com.

Nothing, Netchex is a great tool and easy to use Review collected by and hosted on G2.com.

The interface is very user friendly. I love the payroll module and the support teams. Review collected by and hosted on G2.com.

I honestly have no complaints. Netchex has been very reliable and easy to adapt to. Review collected by and hosted on G2.com.

The ease of the website as well as the customer service team when issues arise. They are always very helpful. Review collected by and hosted on G2.com.

They seem to do a lot of updates that move things around the site. It seems once I get used to locating something in a specific spot, they will change the layout and I am wasting time searching for functions. Review collected by and hosted on G2.com.

I like the customer service and the general turnaround time for 99% of problems, as well as the great follow-up. I also found the initial setup of Netchex to be very easy. Review collected by and hosted on G2.com.

Some complicated tax issues with filings that are not sent in on time or require logins from C-Suite employees. Review collected by and hosted on G2.com.