Training is provided. customer service was great. Review collected by and hosted on G2.com.
I am not sure yet as we just got the new system. Review collected by and hosted on G2.com.
We have used net2phone for almost 10 years and it is mostly perfect! Review collected by and hosted on G2.com.
No real downside... it would be very helpful if we could search for recorded calls via a telephone number vs by date Review collected by and hosted on G2.com.
We lowered our monthly phone bill and gained international calling, our two primary goals for going to a VOIP service. By getting extensions, an auto attendant, and individual voicemails, we feel more professional to first-time callers and have reduced some of the receptionist burdens from our bookkeeper. We also started using Yealink's ruggedized phones on the factory floor, a vast improvement over the old phones we've used and replaced for decades. Net2Phone's onboarding specialist was helpful with any questions we had, and after two months, we haven't had any problems. Review collected by and hosted on G2.com.
We haven't had any problems with Net2Phone, and I'm sure that if we did, they would remedy the issue. Review collected by and hosted on G2.com.
Service after the sale. Customer Service reaction time via email. Review collected by and hosted on G2.com.
Documentation and customer education after the sale. The more customer usage of features mean more retentions and chances of error witch by customer usage will inspire N2P to fix its inherit hidden problems. Review collected by and hosted on G2.com.
Over multiple interactions with a variety of individuals (from support to Customer Satisfaction to Acct Management) each person was enthusiastic to help and ensured any 'transfer' to another dept/individual was complete prior to stepping away from the call. Review collected by and hosted on G2.com.
Some things aren't as intuitive as they could be. Review collected by and hosted on G2.com.
SIP trunks work - very little tech support needed Review collected by and hosted on G2.com.
Miss the phone and personal talk. Now most work is done via email. Review collected by and hosted on G2.com.
When the service works the call clarity is on par with other SIP trunk providers. Review collected by and hosted on G2.com.
When we have issues, which is infrequent but critical, their support regularly takes exceedingly long times to review basic issues. It's something that's happened many times. This time specifically, I reached out because I have only two companies (RocketCyber and Cities Digital) telling me they're suddenly getting a busy signal when calling our SIP trunk. All other people are fine. It's very strange and of course we looked at our PBX internally; blacklist etc. Call isnt reaching the PBX at all so we open a ticket with them.
I opened the ticket on a Monday, and by Thursday they're still asking me what number it was/ what time. Said I needed to provide an example that occured within the last 24 hours. I said, well, if my ticket had been responded to on Monday or Tuesday you'd have that. The call comes specifically from RocketCyber NOC for early detection malware alerts and I can't force them on a dime to call us. The Friday after that, an entire week has gone by and crickets, and Im getting an automated email that if I dont respond they'll close the ticket.
Last year at one point we had an issue that took two weeks to get a reply at all! We had a client with one way audio issues, which is usually a NAT issue in the VoIP world, but it only happened on a few inbound numbers. All others were fine. Since firewall rules dont discriminate against phone numbers we figured there might be an issue on the carrier end. If it was a NAT issue then we'd have it on every call. We popped in our FlowRoute DID and everything went away. Left it that way for like a week to be sure....
Bottom line is that none of the issues I've had have been resolved to my satisfaction, its difficult to get them to follow up, onboarding was painful for my last 3CX deployment; the specialist was hard to get to follow up and that account had a lot of DID's. I'd really just recommend you steer clear; they're in a crowded market space; 3CX phone system no longer supports them; just go with someone else. Review collected by and hosted on G2.com.
We are sorry to hear about your recent experience with our support and onboarding teams. We take all feedback seriously, especially negative ones, as we use them to improve our services.
We understand that you have had issues in the past, and we regret that we have not been able to resolve them to your satisfaction. We want to assure you that we take all issues seriously and work diligently to resolve them as quickly as possible.
We appreciate your honest feedback, and we will use it to improve our services. If you would like to discuss your concerns further or have any other questions or issues, please do not hesitate to contact one of our Customer Success Managers at customersuccess@net2phone.com.
Thank you for your time and consideration.
There is nothing to like, the service and response time is terrible. There is no direction in how the process works and who is involved. Review collected by and hosted on G2.com.
Everything, the onboarding and provisioning tasks were a complete nightmare, emails and requests are ignored or it takes days and reminders to get a response. Review collected by and hosted on G2.com.
Hi there,
We're sorry to hear about your negative experience with net2phone, and we appreciate you taking the time to provide feedback. We apologize for any inconvenience or frustration you may have experienced so far.
We will review our processes and make necessary improvements to ensure a smoother and more transparent experience for our customers.
We regret that you encountered difficulties with our platform's integration with MS Teams. We understand the value of seamless integration and the benefits it can bring to our customers.
Our onboarding and support experiences cover the provisioning, support and training for the net2phone platform, as well as the instalment of the MS Teams integration. Primarily, MS teams specific product training and support can be sourced through Microsoft.
We value your business and would like to address your concerns directly.
We encourage you to reach out to our customer success team customersuccess@net2phone.com so that we can investigate the issues you faced and work towards finding a resolution together.
Thank you again for bringing these matters to our attention.
We have been using this company for a few years now. Any time I need help their staff is always there, always know what they are talking about and always friendly. What's not to like? Review collected by and hosted on G2.com.
When the internet goes down so does our company but that's the sad part about VOIP in general. It's rare so not a deal breaker. I would recommend VOIP to anyone. I recently learned (this past weekend) that all the people who have copper lines with Bell Canada will be switching over to FIBE and they will now lose their dedicated phone lines in case of a power outage. If there is no power you will no longer be able to call anyone, not even 911 so if you don't have a cell phone....... I guess you are SOL. Oh wait, this was supposed to be a dislike. Nope, sorry can't think of anything bad all things considered. Review collected by and hosted on G2.com.
The ease of implementation is key. All phones are pre-programmed, and boxes are labeled with the user's name and extension number. Phones arrive before porting date so we can ensure they are working and port date testing is thorough. Training materials are easily accessible and users/administrators can attend live training before or after installation. If I have needed support, response live and via email is very quick and technicians are very knowledgeable and thorough. Review collected by and hosted on G2.com.
More detailed information about the the scope of capabilities and limitations of phones/features prior to selling would be helpful. Review collected by and hosted on G2.com.