POC is great for documentation of evals, progress notes, and daily notes Review collected by and hosted on G2.com.

Lack of ability to use a Mac operating system for care operations management, inability to see the schedule from a Mac, unable to cancel patient without patient disappearing from schedule Review collected by and hosted on G2.com.

I truly love that Optima provides our company with data warehouse access, although at a fee. The user interface is good for the industry. The amount of data collected is greatly detailed and each customer will, without a doubt, find a plethora of useful data points with which to work. Review collected by and hosted on G2.com.

The customer service could be better and it's unrealistic to charge customers for custom reports. The user interface, although decent, could use some serious work. Optima tends to focus primarily on it's new products and platforms, thus leaving it's flagship software to struggle. Review collected by and hosted on G2.com.

Optima consistently works with our organization to allow customized documentation opportunities, facility specific business intelligence tools, and outstanding customer support. The Online help system is key for our therapists and Rehab Director's daily success!!! Review collected by and hosted on G2.com.

Adapting our visual memory between the desktop version and Chromebook version requires a learning curve. Having the same interface despite hardware would be an asset. Review collected by and hosted on G2.com.

The system is simple and easy to use, very straightforwards Review collected by and hosted on G2.com.

It’s frequently having to shut down or isn’t responding. It makes productivity requirements difficult to meet. Review collected by and hosted on G2.com.

Customer support is great. You either get calls or emails back on any open tickets you may have. You do sometimes have to be patient if they are training new staff. Being able to integrate Optima with the customer's software so our staff don't have to double document or scan our documents into the other software. Review collected by and hosted on G2.com.

When rolling out new upgrades, there are always defects. Review collected by and hosted on G2.com.

System is user friendly with projections and creating therapiat schedules. The build in close outs are helpful to avoid errors with billing and documentation. The build boxes are helpful for documentation. Review collected by and hosted on G2.com.

I receive error messages on a daily basis for multiple items. If just closing the document or page that created the errors does not work if I log out and log back in it typically works but it does not help with efficiency at all! Review collected by and hosted on G2.com.

Very friendly people to work with on projects and the are willing to work with us in many different scenarios Review collected by and hosted on G2.com.

Limited access to senior management and slow response time on email correspondence. Review collected by and hosted on G2.com.

The software works well. It looks great and the support we receive is fantastic. Review collected by and hosted on G2.com.

Implementation could have been a little easier - it's helpful to know what is required for all reports so that it can be entered all at once. Review collected by and hosted on G2.com.

Most helpful is having a wonderful customer service base who is always willing to help troubleshoot any issues. They are only a phone call away and are able to log in and provide online assistance in real time. Review collected by and hosted on G2.com.

Documentation at times seems redundant, however that is more of an industry fault than of Optima. Review collected by and hosted on G2.com.

I like Optima because it is very user friendly. It is easy to navigate and has many directional within the pages. I also like the availability of the training videos right on the program. Review collected by and hosted on G2.com.

It is very upsetting to therapists on Point of Care when users lose their notes due to errors. They have to delete all of the history to be able to get back in, and in doing this, erase all of their non-synced documentation. Review collected by and hosted on G2.com.