The automation and scheduling features are its best features. The product saves us so much time versus using the (in my opinion) more complicated Azure Portal. We manage 125 VMs using Nerdio. The scheduling feature helps us to spin up and down the VMs on a daily basis. We also use the reimage option on a weekly basis for all VMs so that they are fresh every Monday morning. The ease of use in setting up the master image was a delight. We used a 3rd party to help us implement the system but I have used Nerdio support on a couple of things. They were always quick and helpful with their responses. I also like that they are constantly improving the product and adding new and useful features. Review collected by and hosted on G2.com.

When we first started using Nerdio, we found the scheduling options a bit limited for our use case but luckily after a few updates to the system, it is now perfect for us. The only real issue that we run into occasionally is a VM will fail on an upgrade for the Nerdio agent. This causes that VM to be inaccessible. Sometimes a simple reboot fixes it while other times it requires a reimage to fix. Overall it is a rare occurrence and is easily fixable. Review collected by and hosted on G2.com.

Simple and easy to use.

If you have little to no training, it can be a bit confusing at first because you are unfamiliar with the layout, but it takes minutes as you navigate through it for the first time.

For the most part, all the drop-down menus and actions are straight forward, and logs provide relevant information on what is going on and who started the tasks.

I'm also glad there is a training opportunity in Chicago to learn more, as I would like to learn from the ground up, rather than second-hand training. Review collected by and hosted on G2.com.

If one has never performed specific tasks/actions, you would have to run it, obviously, on a test host, as you don't want to disrupt production.

I am not sure if there is a learning manager somewhere, where you can work in a lab environment to learn all these, that would be nice to have.

Complaints - my main one is when auto-scale fails to start hosts and we have to manually turn them on.

Also running a resize/reimage, sometimes the results are not always consistent with each AVD host, such as FSLogix not working or a missing functionality, like an app isn't available or can't open on one vs. another.

Also limiting the amount of users that can be on a host at a time, we set our limit to 6 but I've seen 7+ users with active sessions working on them. At one point, I saw 12! Review collected by and hosted on G2.com.

Feature Set - constantly updated and the roadmap is highly influenced by customer feedback.

Ease of Use - Allows frontline service desk personnel to support AVD environments without the deep knowledge required using native Microsoft tools.

Partner Relations - Nerdio does everything they can to help you be successful, from training for staff to a fantastic yearly conference, and most of it is at no cost to the partner. Meet some sales goals, and even the yearly Partner Conference is free.

Technical Support - one of the best Knowledge Bases in the industry, and they back it up with a responsive and skilled support staff. They truly want their partners to suceed and it is obvious from the interactions with support staff that it is a company wide core value to make sure we do. Review collected by and hosted on G2.com.

Pricing is not cheap, it is definitely a premium product, and you need to take advantage of everything they offer to get the value from it. Review collected by and hosted on G2.com.

Nerdio makes it easy for my small team to manage multiple workspaces and desktop images through powerful automation and easy integration with our Azure environment. Having the ability to schedule out all future maintenance tasks for a workspace means less time spent by engineers (and less time after hours) doing manual tasks. Review collected by and hosted on G2.com.

Sometimes it's very hard to tell if the issue is related to Nerdio or if Azure is having issues again. Thankfully, support is responsive, but it would be much better if the console provided more actionable error messages. Review collected by and hosted on G2.com.

Nerdio includes out-of-the-box reporting and live statistics of all systems on one page, the creation of AVD hosts and servers allows for easy cost comparison. I would like to request a "wizard" feature to help with choosing between the different AVD styles though, it's a lot of reading to figure out which are best when setting up an RDS server, SQL server, DC... and so on, but the account reps will go over this with you upon request / during onboarding I am told (I wasn't the tech assigned during onboarding, but this was related to me). I use the platform several times a week, almost daily. Implementing and updating it was easy, adding clients is also very straightforward once you get the Azure prerequisites taken care of. Review collected by and hosted on G2.com.

They will for the most part not support anything with Azure that is outside of their platform, I suppose this is expected, but it would be great if they could include some hours per month of general support based on the number of users you have registered with the platform. The cost is considerable from a small business standpoint. Review collected by and hosted on G2.com.

It provides a single pane of glass for managing all of our clients. It's easy to get started and you can have your own portal up within a day. Intregrating with new clients into the portal is as simple as clicking add and logging in to the tenant. Customer service is quick to respond and is very knowledgable about the product and AVD as a whole. They also support the ability for client end users to have access to their own tenant for management. Review collected by and hosted on G2.com.

The only downside i can think of is about the range of support offered, They will assist with scoping, quoting and setting up the infrastructure but are unable to assist with VM specifics, app installs or errors, Client connection issues, etc. They have a very clear scope of support document, so it was not a surprise but it would be nice to utilize their expertise for client specific settings. Review collected by and hosted on G2.com.

As a Nerdio Manager for Enterprise customer, I really appreciate how it simplifies the management of Azure Virtual Desktop environments. The automation features are a standout, allowing us to streamline deployment and management of our virtual desktop infrastructure. It's also great for scaling operations efficiently, adapting to changes in demand without needing deep expertise in Azure. Plus, the intuitive interface makes it accessible even for team members who aren't experts in Azure, which really helps in speeding up our operations and reducing errors. Review collected by and hosted on G2.com.

Inabilty to have folder structure for images and templates Review collected by and hosted on G2.com.

We like that NMM allows us to bring all the features of AVD to us in an easy dashboard. Deployments are much easier and new features are added all of the time. Nerdio takes the time to understand AVD and then presents it to us in intuitive ways so that we can go about running our business and working with our customers. Review collected by and hosted on G2.com.

There are a lot of features we dont use because we have other software that covers what it does. Intune etc is something they are really focusing on and we accomplish it through our RMM tool.

Customer support can be limited, they are really only supporting their own software. They offload all the customer facing stuff to the MSP. Review collected by and hosted on G2.com.

It make Managing Azure So much easier, This tool is a time saver Having to Update My golden Images to Managing the Vm to turn on or off to save money on the end of the day. IT allows me to create custome scripts and eaiser to manage and get my Vm working before the dya starts. Review collected by and hosted on G2.com.

I Knowing THat I would acconissly have to resart the Nerdio serice in our azure tenant, Having some basic Kb like that would saved me some Issues i having with some VM Review collected by and hosted on G2.com.

Nerdio NMM has been great to deploy new AVD Hosts. It's very easy to setup and deploy AVD Hosts. The intergratred scripted actions is very useful for deploying new software and making sure the AVD Hosts are consistant and up to day. Overall Nerdio does same alot of time when deploying new AVD enviroments. Review collected by and hosted on G2.com.

In my opinion Nerdio is great for initial setups however there's not much info for performance metrix. Review collected by and hosted on G2.com.