Christopher R.
CR
Christopher R.
Director, Human Resources & Talent Management
Non-Profit Organization Management
Mid-Market (51-1000 emp.)
"All-in-One for Development and Fundraising, but Still Too Manual"
3.5/5
What do you like best about Neon CRM?

It is an all-in-one solution for development and fundraising efforts. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

There are many manual actions that are needed to fully utilize it. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Very valuable donor management tool"
4/5
What do you like best about Neon CRM?

The multiple functions that allow complex assessment about donors and prospective donorsw Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I would like a function where I could ask questions in real time. For many situations, being directed to a video training module seems like wasting time when I want a simple answer on how to do something or make a change. Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM
Edit edit

Thank you for sharing your feedback with us! We are so glad that our multiple functions help your team access data quickly and run complex donor assessments efficiently. We completely understand that sometimes you just want a quick, real-time answer instead of watching a training video. We're rolling out live chat and phone support options, including Ace, a 24/7 AI support agent, that can hopefully provide immediate, live help whenever you need it!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Small-Business (50 or fewer emp.)
"Easy Membership Tracking, but Events Module Lacks Robustness for Larger Events"
3.5/5
What do you like best about Neon CRM?

I appreciate Neon's membership module the most. It is easy to set up and has streamlined our ability to track memberships in our community. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

The event module is not as robust as we need. If you're an organization that hosts a few smaller events then it would be sufficient but if you regularly host larger events (50+ attendees) you would do better using a dedicated event platform. Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM
Edit edit

Hi there! We’re so glad to hear that our membership module simplifies your tracking and that our recent communication updates are hitting the mark. We truly appreciate the candid feedback about scaling our events module for larger crowds as your community grows. Your insights help us build more intentional features, and we’d love to hear your specific needs through our suggestions portal so we can keep growing together!

Kaitlyn S.
KS
Kaitlyn S.
"Seamless Organizational Boost, Stellar Support for Our Nonprofit"
5/5
What do you like best about Neon CRM?

I really like that Neon CRM allows us to stay connected to our members and community, which helps us better serve Napa County and share its history. I value the auto renewal reminders for members because it takes that step off our staff's plates. The website feature is also great because it's easy to use and update. The initial setup was fantastic as the Neon staff were so helpful and guided us through everything. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I would love if forms were better integrated with the website. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Hi there, thank you for sharing your experience! We’re thrilled to hear that Neon One is providing a seamless organizational boost and helping you stay connected to the Napa County community. It’s great that the auto-renewal reminders are saving your staff time, and we’ve noted your feedback regarding deeper form integration to make your website management even smoother.

Channing G.
CG
Channing G.
Membership, Volunteer and Development
Small-Business (50 or fewer emp.)
"Excellent training & resources that help nonprofits maximize the impact of Neon One’s platform"
5/5
What do you like best about Neon CRM?

The platform has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact. It’s efficient, and truly designed with nonprofits in mind. What stands out most is the level of customer support & Neon Academy. They are responsive, which in turn makes us more knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

While the platform has a slight learning curve for some of the more advanced features, the excellent support and resources, including Neon Academy, make it easy to get up to speed quickly. Neon Support will not fail you. Review collected by and hosted on G2.com.

Response from Tim Sarrantonio of Neon CRM
Edit edit

Thank you so much for this wonderful review! We're thrilled to hear that our platform has helped you streamline your donor management and fundraising, allowing you to focus on your mission.

We are especially grateful for you highlighting our customer support and Neon Academy. We believe that providing robust training and support is crucial to our clients' success. It's feedback like yours that truly inspires our team, and we'll be sure to share your kind words with them. We are committed to being a collaborative and sincere part of your team in your journey to make good happen.

Verified User in Environmental Services
AE
Verified User in Environmental Services
Small-Business (50 or fewer emp.)
"Excellent database"
4.5/5
What do you like best about Neon CRM?

You can capture as much or little information as you wish; print reports based on any criteria; do email/mail merges; set tasks; upload forms; etc, etc. The Neon Academy is great for searching procedures, and the Neon Support staff is responsive and helpful. The monthly webinars introducing new releases are very helpful and user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

It is mostly geared towards donors and donations. The bulk of our income comes from events, and the system (for both legacy and new) is not really set up for our needs yet, so we must use workarounds. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Hi there, thank you for the feedback! We’re glad our reporting tools are a time saver for you and that you’re enjoying the Neon Academy. We hear your concerns about event management and are working to make the system more flexible for organizations that rely on event revenue. We recently introduced the ability to build complex, multi-session events. Check out our January 2026 webinar to learn more about it!

See how Neon CRM improved
Lesley K.
LK
Lesley K.
"Simple Yet Clunky with Responsive Support"
3/5
What do you like best about Neon CRM?

I like that Neon CRM's interface is simple, making it easy to use. I also appreciate that the customer service is very responsive. They are quick to respond and thorough in their responses. Even though they sometimes don't reach a solution right away, they're always willing to try hard and provide detailed instructions. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I find Neon CRM to be somewhat clunky. For example, the search feature is limited; you can only search addresses and not keywords. So if there's a grant I'm tracking, I can't search the name of the grant because it's not in the profile account contact info. Also, some things like reporting are not that intuitive, and the instructions available through the learning tools are not that clear or thorough. Review collected by and hosted on G2.com.

Paul L.
PL
Paul L.
Consultant
Small-Business (50 or fewer emp.)
"Well-Priced, Powerful, and Intuitive"
5/5
What do you like best about Neon CRM?

It's priced well, powerful and intuitive Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Nothing yet! I gather I have to write more... Review collected by and hosted on G2.com.

Response from Marketing Admin of Neon CRM
Edit edit

Thanks for the kind words! We’re so glad to hear that Neon CRM is helping you integrate your data and be more systematic in your communications. It’s our goal to make relationship management intuitive so you can focus on those personal connections that really drive growth. We’re excited to see all the great things you’ll continue to achieve!

Allyson P.
AP
Allyson P.
"Streamlined CRM with Minor Duplicate Management Issues"
4/5
What do you like best about Neon CRM?

I like the streamlined interface of Neon CRM, where everything talks to each other. The software helps keep all our information in one place, allowing for easy reporting on donations and sign-ups. I also find the online email system easy to use, and it updates donor profiles effectively. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

Managing duplicates is an issue for any CRM. It's easy to go through and merge, but it's tedious and can cause poor reporting. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

It’s wonderful to hear that Neon One's streamlined interface helps you keep all your information in one place for easy reporting! We understand that managing duplicates can be tedious, so we want you to know we are actively improving our duplicate management tools to make that process faster and less manual.

Verified User
G
Verified User
"Streamlined CRM with Room for Improvement"
4.5/5
What do you like best about Neon CRM?

I love how Neon CRM is streamlined to help utilize my time better. Despite just starting to use it, I already feel pretty confident and excited to delve deeper into the system. I look forward to getting it really humming and discovering its full potential. Having one platform to manage almost all aspects of operating the organization, including expense tracing through QuickBooks, is incredibly efficient. Neon CRM stands out as a fantastic option for non-profits, offering features well-suited to their needs. Review collected by and hosted on G2.com.

What do you dislike about Neon CRM?

I currently have an issue with membership tracking in Neon CRM. Some contacts' memberships are not appearing in the system, even when patrons have shown proof of their membership. This could be a glitch with the CRM or possibly an error from a previous director, but it necessitates reaching out to CRM professionals for assistance. Review collected by and hosted on G2.com.

Response from Nick Zmudzinski of Neon CRM
Edit edit

Thank you for your thoughtful review. We are delighted to hear that you are already feeling confident using Neon CRM and that it's helping you streamline operations to better utilize your time! We appreciate you raising the issue with missing membership records. We understand how critical accurate membership tracking is, and we recommend reaching out to our support team at support@neonone.com right away so they can investigate the integration or data history to get that resolved quickly for you!