The thing I like the most about Neon CRM is that we're able to really see all of the different contributions once we get our department up and running. We'll be able to see all of our donors and continue to see what's working and what's not working with the different feedback and analytics that are provided within Neon CRM. Also, the initial setup was pretty easy with a lot of guidance, and the support team is very helpful. They reach out as needed to remind us and keep us on the right track, which helps us fall in line with our goals for the system. Review collected by and hosted on G2.com.

N/A at the moment Review collected by and hosted on G2.com.

Intuitive design, easy to navigate and use. Review collected by and hosted on G2.com.

From having been a dedicated customer of NeonOne for the last 4-years, I was recently dismayed to have received terrible customer service when our sales rep, Joe, would not allow a cancellation of an expensive add-on product on the date of renewal. I had felt that the organization had been a friend and partner to nonprofit organizations, but it has been become apparent that they employ unfair tactics to lock small and financially vulnerable organizations into predatory practices. What a disappointment, especially in these incredibly difficult times for nonprofits in the USA Review collected by and hosted on G2.com.

We are much more efficient, our data is more secure, and we have the ability to do things we were unable to do before, such as better analyze emails, track fundraising campaigns, and link donations to QuickBooks Online. Review collected by and hosted on G2.com.

It can be somewhat complicated and so we don't have many people at our small nonprofit who use it regularly. Also, the survey function is due for an update. We use this frequently and wish it was as up to date as other modules within Neon CRM. Review collected by and hosted on G2.com.

Fairly user friendly. Support is pretty quick at responding when there is an issue. The webinars are helpful and so is the Knowledge Center

Use the system daily and I think it gets easier the more you use it Review collected by and hosted on G2.com.

There are a few things that we would like the system to do, but it can't (or maybe we don't know how to make it work or the right questions to ask even) Review collected by and hosted on G2.com.

I appreciate having the ability to handle most of my nonprofit’s tasks within a single platform. This is especially helpful when it comes to reporting, as it streamlines the process. As a result, my organization saves both time and money. Review collected by and hosted on G2.com.

While the platform is very comprehensive, I sometimes find that certain tasks are not as intuitive as I would prefer. Nevertheless, the training resources and knowledge base are excellent, allowing me to easily find the answers I need without having to reach out to the company directly. Review collected by and hosted on G2.com.

Neon CRM is very user-friendly, and anything that isn’t immediately clear is usually covered in a webinar or a help topic. We’ve also had great luck hearing back from customer service whenever we reach out. They’re thorough and quick to respond. Review collected by and hosted on G2.com.

Having a customer portal leads to some duplicate accounts, which are not always caught by the account manager. Review collected by and hosted on G2.com.

The multiple functions of the CRM from emailing & texting individuals or groups to collecting donations from their payment system. Review collected by and hosted on G2.com.

Lack of calendar and/or tasks reminders and todo for accounts.

The inability to cc and bcc when sending individual emails.

Name tag print feature for events Review collected by and hosted on G2.com.

Once learning the system, it is easy to continue using it. There are so many different functions and connections to do what you want. They receive customer feedback for improvements and are constantly making those improvements. I like the integrations to Quickbooks and MailChimp (others are also available, but those are what I use). Customer support is normally quite responsive and quick. I log in about once a week, but it is constantly doing work in the background. Review collected by and hosted on G2.com.

Some of the features are still clunky to use/ outdated. They are not very intuitive - it takes a bit to understand how everything works and fits together. Review collected by and hosted on G2.com.

I love Neon CRM because it is very user-friendly. It holds all of our contacts, donors, and keeps track of how much each donor donates. It offers our newsletter, campaigns, and emails—everything we need! I really appreciate how easy it was to set up initially, and the support team has been wonderful in helping us whenever we have questions. I also find creating a newsletter and adding donors and donation records very beneficial. Review collected by and hosted on G2.com.

There has been nothing I have found that I dislike. Review collected by and hosted on G2.com.

Neon CRM has everything all in one place. You can manage donations, memberships, pledges, volunteers, merchandise, and events all in one platform which helps keep constituent profiles up to date and reduces import/export or time to add information to profiles. Review collected by and hosted on G2.com.

The settings are hard to navigate sometimes and it can be a Russian nesting doll of menus to find the thing you want to edit. I often find myself asking, "Where is that email I need to edit? Is it under "Workflows", "Emails", "System Emails", etc.?" Review collected by and hosted on G2.com.