I think Neon CRM is very user-friendly. It has an intuitive, easy-to-navigate interface that makes donation management more efficient than many other platforms. The ability to set up automated workflows is especially helpful, as it streamlines repetitive tasks and reduces the risk of human error.

I also find that running reports in Neon is straightforward and flexible. It allows users to quickly generate the data they need, making it easier to track performance, monitor donor activity, and support informed decision-making. Review collected by and hosted on G2.com.

I wish that Neon CRM offered greater flexibility when it comes to email and form customization. More advanced design options and layout controls would make it easier to create forms that align to our needs and wishes. Review collected by and hosted on G2.com.

Neon CRM feels like it was built by people who get nonprofit work. I love how everything is in one place, donor records, event registrations, email campaigns, reports, and it's all easy to navigate. The automation tools have saved us so much time, especially with donor thank-you emails and recurring giving. I also really appreciate the customization options; I can tweak fields, reports, and workflows to fit the way our organization operates. Plus, their customer support is top-notch — they’re quick to respond and genuinely helpful. Review collected by and hosted on G2.com.

There’s a bit of a learning curve at the beginning, especially if you’re transitioning from a simpler system or spreadsheets. Some of the customization options can feel a little overwhelming until you get the hang of it. I also wish a few of the reports were a bit more intuitive right out of the box. I’ve had to play around with filters and settings to get what I need. That said, the support team and knowledge base are super helpful, and once you get comfortable, it’s a really powerful tool. Review collected by and hosted on G2.com.

I find the support staff to be extremely knowledgeable and helpful. I also enjoy being able to customize forms and event pages (within the limits Neon provides) to best suit our customers. Review collected by and hosted on G2.com.

Sometimes it is difficult to navigate the global settings. I often have to ask for help from the support staff to find what I'm looking for. Continual improvements are being made to automatic email options, which are needed. I also would like to have more flexibility with the template for event descriptions and registration pages. Review collected by and hosted on G2.com.

It's multi use functionality. It has streamlined our processes significantly. Review collected by and hosted on G2.com.

Sometimes the interface isn't quite as intuitive as I would like and sometimes it takes me a little bit longer to figure something out. Review collected by and hosted on G2.com.

I liked the idea initially that Neon CRM could store our entire database of guests and donors. Review collected by and hosted on G2.com.

We called Neon to cancel our account after working with them for 10 years. We've been paying them almost $500 a month for that long and really haven't used the software over the last three or four years. But our website was being hosted by them. When we tried to cancel, they told us that WE WOULD HAVE TO CONTINUE PAYING FOR THE SOFTWARE FOR 9 MORE MONTHS. So, after 10 years of being a client, we couldn't just cancel the account. Our non-profit, which provides musical instruments to kids with life threatening illness, is now $4500 poorer, so that Neon CRM could "stay consistent with our policies across all clients". I'D TRY ANOTHER COMPANY THAT DOESN'T TRAP YOU INTO PAYING FOR A FULL YEAR JUST TO GET OUT OF YOUR CONTRACT THAT YOU SIGNED 10 YEARS EARLIER!!!! Review collected by and hosted on G2.com.

I really find the ease of operation with Neon CRM to be a standout feature. The donor management process is fairly intuitive, making it much easier to follow and accomplish tasks. I also appreciate how the software has made the process of recording donations much simpler compared to our previous software, resulting in significant time savings and freeing up our limited staff to do other things. I like that there's very little waiting time to input data, with the 'spinning circle of death' rarely appearing. For data entry, changing details like an address is a simple 'cut 'n paste' process, and recording donations involves straightforward steps. I also enjoy that I can view a member's entire donation history with one click and run a variety of reports for different information needs. Exporting reports to Excel is seamless as well. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

There's a good amount of good reporting options. It could be better--but for the most part I can report on everything I need. The latest updates on recurring donors was wonderful. It took a minute to adjust to recent updates but they've all been good. Events could use some work. Review collected by and hosted on G2.com.

Donor reports should be able to include things such as "last donation source" as well as "donation before last"--dates, amounts, campaigns, sources, etc. That would really help my reporting. Reporting "may include" should also recognize spaces after commas, b/c listing without spaces unnatural. Names of couples with different last names is impossible--this is 2026, why isn't this integrated better? User experience is not natural--the ux employee really should be someone who has worked within nonprofit development before and it's pretty clear that they haven't. Review collected by and hosted on G2.com.

The user experience has been slowly improving with the recent updates. I integrated NEON Pay into our end-of-year campaign landing page, and it performs well while keeping all the information secure. I do think the cost could be a bit lower. I’m getting my money’s worth overall, but I’m not using enough of the features to fully take advantage of it. Customer support has genuinely been great throughout. I also haven’t used the AI tools in Neon yet. Review collected by and hosted on G2.com.

Donation acknowledgment templates, along with the other templates, should be easier to use. It would also help if they had their own dedicated hub or central place to find and manage them. Review collected by and hosted on G2.com.

Neon CRM solves a lot of problems for us. It helps manage our events, and it has a lot of historical information that's really easy to access for multiple users. What I really like the most, especially now, is the support piece. I'm able to get in contact with somebody quickly who can pretty reliably solve any challenges that we're running into. We recently scheduled a one hour support time with a support person that was part of our contract, and we used it to help map out workflows so we can do better recognition for our donors and recurring donors, which is helping us implement a stewardship plan. She was very knowledgeable, and the person helping us had answers and found answers to the questions she didn't know. I also appreciate that it connects with QuickBooks, and that the user interface is friendly for multiple people. The initial setup was actually pretty good. We worked alongside support from Neon that helped us map the data from the old system into Neon, helped us troubleshoot challenges along the way, and really helped keep us on track. We went live with the system on schedule. Review collected by and hosted on G2.com.

I couldn't use a reporting field (total transaction amount) as a trigger in the workflow. That was really challenging, especially since we were trying to recognize cumulative giving through event registrations and donations. There was no indication of when that reporting field would be added. Neon CRM is expensive compared to other CRMs. Review collected by and hosted on G2.com.

I like that Neon CRM provides the most tools for a variety of events. I appreciate how we can create volunteer opportunities, sign-up forms, track donations to events, and set up third-party and peer-to-peer fundraising through Neon. There's a lot of variety in what we can do and it helps us manage our database more efficiently. Having Neon CRM also reduces the number of software platforms we have to use, which has been cost-effective by saving us a few thousand dollars annually. Review collected by and hosted on G2.com.

If the front-facing changes to forms could be simplified, that would help. Also, having more options to change the design aesthetically would be an improvement for Neon. We would also like the auction function. Review collected by and hosted on G2.com.